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September 15, 2015 at 8:21 pm in reply to: Color Section Background Video Not Showing on Some Mac Computers #503666

trimill2
Participant

again not very helpful. I was able to bring the video into Vimeo, and since it’s pulling from a different source than uploading the MP4 to the site itself, it seems to be working.

thanks,

Kevin

September 15, 2015 at 3:47 pm in reply to: Color Section Background Video Not Showing on Some Mac Computers #503423

trimill2
Participant

So the problem is not their macs, it’s either the video or the theme.

They are running the latest version of of OS, and have tried it on multiple browsers. I appreciate the help thus far, but if you can’t come up with anything better than that for support i wont waste any more of your time.

thanks,

Kevin

September 12, 2015 at 4:53 pm in reply to: Color Section Background Video Not Showing on Some Mac Computers #502138

trimill2
Participant

no just a black screen with a spinning circle of dots in the middle

September 11, 2015 at 3:53 pm in reply to: Color Section Background Video Not Showing on Some Mac Computers #501723

trimill2
Participant

no they cannot.

September 10, 2015 at 11:42 pm in reply to: Color Section Background Video Not Showing on Some Mac Computers #501352

trimill2
Participant

mp4

September 10, 2015 at 9:04 pm in reply to: Color Section Background Video Not Showing on Some Mac Computers #501310

trimill2
Participant

I am having this same issue. Background video is not showing on my co-workers Mac. Tried 2 different people. Any idea why? works fine on my PC. all running Chrome.

http://www.planttogether.com/

thanks,

Kevin
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Viewing 6 posts - 1 through 6 (of 6 total)