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  • April 5, 2018 at 9:18 am in reply to: Enfold Blank Page – Site Down #937563
    tom9275

    Thank you for your reply.

    Our PHP Version is 7.0

    April 5, 2018 at 9:04 am in reply to: Enfold Blank Page – Site Down #937557
    tom9275

    H Nikko,

    Thank you.

    Pasting the new header.php fixed the error.

    But what will happen with the next release ? Maybe testing non regression bugs is a better choice to avoid these very annoying issues.

    March 23, 2017 at 9:52 pm in reply to: Enfold and wordpress 4 issues after first fix. #765762
    tom9275

    Of course !

    Thanks for your last message and your quick support.

    March 22, 2017 at 7:15 pm in reply to: Enfold and wordpress 4 issues after first fix. #764999
    tom9275

    Hi Nikko,

    Thanks for your help but before trying your fix I updated with the last enfold version (4.0.3) and it seems to work fine.

    I keep testing a few days.

    March 21, 2017 at 11:23 am in reply to: Enfold and wordpress 4 issues after first fix. #764114
    tom9275

    Thx for your quick answer but it doesn’t change anything

    March 20, 2017 at 3:09 pm in reply to: Enfold and wordpress 4 issues after first fix. #763662
    tom9275

    Hi, please find the link in private message.

    As you will see some elements of a component only appear when we resize the window (Safari only)

    March 9, 2017 at 1:25 pm in reply to: WordPress 4.7 – Enfold 4.0.2 #758337
    tom9275

    Thank you ! it seems to work ! But do you plan to provide a general bugfix ?

    March 8, 2017 at 4:23 pm in reply to: WordPress 4.7 – Enfold 4.0.2 #757888
    tom9275

    Hi,

    I cleared the cache but still having problems with safari, only half of the web pages are visible.

    Can you help me ?

    Tks !

    March 7, 2017 at 10:36 pm in reply to: WordPress 4.7 – Enfold 4.0.2 #757314
    tom9275

    Hi,

    What do you mean by removing it from the other browsers ? We cleared the cache with a pluggin and tried on other mac and safari is the only browser that doesn’t work fine.

    But I think there is something I don’t understand in your reply.

    Can you give me a little more infos ? 😀😀

    February 5, 2016 at 3:34 pm in reply to: LayerSlider WP height – Responsive Design #578534
    tom9275

    Ok :)

    I would like to increase the height of the slider in responsive mode.

    But I should ask to the author, unless enfold quick can provide me a way to do what I want.

    January 28, 2016 at 5:15 pm in reply to: Issue with animated numbers #573877
    tom9275

    you removed the additional code in functions.php ?

    January 28, 2016 at 5:08 pm in reply to: Issue with animated numbers #573864
    tom9275

    As you said : Great !

    Can you tell me exactly what you did so I can save the workaround on our wiki ?

    Thanks a lot for your support.

    January 28, 2016 at 5:01 pm in reply to: Issue with animated numbers #573855
    tom9275

    Hi Yigit,

    It’s working both on Chrome and Safari. It’s a little bit slow and I have to scroll down many times but it’s much better.

    Can I try to activate WP Rocket or do you want to test something else ?

    • This reply was modified 8 years, 10 months ago by tom9275.
    January 28, 2016 at 9:47 am in reply to: Issue with animated numbers #573574
    tom9275

    Sorry but no changes.

    It only works when I resize the browser window :(

    January 27, 2016 at 6:54 pm in reply to: Issue with animated numbers #573166
    tom9275

    if($.fn.avia_waypoints)
    {
    if(typeof container == ‘undefined’){ container = ‘body’;};

    $(‘.avia_animate_when_visible’, container).avia_waypoints();
    $(‘.avia_animate_when_almost_visible’, container).avia_waypoints({ offset: ‘50%’});

    if(container == ‘body’) container = ‘.avia_desktop body’;
    $(‘.av-animated-generic’, container).avia_waypoints({ offset: ‘95%’});
    }

    But as I already said, it really depends of the window size. Animated numbers seem not working in particular conditions (laptop or downsized window).

    I just realized height has no effect. Only window width stops AN working.

    January 27, 2016 at 6:19 pm in reply to: Issue with animated numbers #573125
    tom9275

    Thank you Yigit.

    Unfortunately, despite we cleared the cache, animated numbers don’t start. We tried on a Windows PC (7), Macbook pro 2015 (El Capitan) and a surface pro 4. :(

    January 27, 2016 at 5:30 pm in reply to: Issue with animated numbers #573089
    tom9275

    FTP details (and comments)

    • This reply was modified 8 years, 10 months ago by tom9275.
    January 27, 2016 at 5:17 pm in reply to: Issue with animated numbers #573063
    tom9275

    Hi
    —>>>>

    :)

    • This reply was modified 8 years, 10 months ago by tom9275.
    January 27, 2016 at 4:40 pm in reply to: Issue with animated numbers #573025
    tom9275

    Hi,

    Please read the private content.

    Ty

    • This reply was modified 8 years, 10 months ago by tom9275.
    January 26, 2016 at 2:14 pm in reply to: Issue with animated numbers #572094
    tom9275

    Hi,

    Loo at the private content.

    January 26, 2016 at 1:43 pm in reply to: Issue with animated numbers #572074
    tom9275

    Hi,

    Thank you Yigit but I can’t do that :(

    January 26, 2016 at 11:55 am in reply to: Issue with animated numbers #572034
    tom9275

    Hi,

    I installed the pluggin and cleaned the data. I also generated a new API key but I still can’t get the update. Message is the same : “No Updates available. You are running the latest version! (3.3.2)”

    Could you tell me what to do ?

    • This reply was modified 8 years, 10 months ago by tom9275.
    January 25, 2016 at 12:39 pm in reply to: Issue with animated numbers #571294
    tom9275

    Hi Ismael,

    I really don’t know why you can’t reproduce the issue. Maybe because of your emulation environment.

    You say I should update the theme but when I check for an new version I’ve got this message: “No Updates available. You are running the latest version! (3.3.2)”

    January 23, 2016 at 12:54 pm in reply to: Issue with animated numbers #570522
    tom9275

    I hoped you found a workaround but unfortunately it’s not working.

    I tried on another laptop today (at home not office) and the numbers never start animating.

    I really think there is a bug with them. Depending the size of the screen.

    Hope you will find it.

    EDIT : If you have an apple 13″ macbook (pro or air …) try to maximize your browser window (top left green arrow) : in this configuration the animated numbers also don’t start (Tip given by one of our employees)

    • This reply was modified 8 years, 10 months ago by tom9275.
    January 21, 2016 at 2:23 pm in reply to: Issue with animated numbers #569401
    tom9275

    Hi Yigit,

    We de-activated all the pluggins we use.

    Cleared the cache and test again.

    The issue is still present
    We noticed that it only happens when the browser window size is small (for example on a laptop).

    • This reply was modified 8 years, 10 months ago by tom9275.
    January 20, 2016 at 7:24 pm in reply to: Issue with animated numbers #568831
    tom9275

    Hi,

    You will find to others videos showing the bug on an Acer laptop using Windows 7.

    The first one with IE, second with Chrome..

    How can I help you to fix this bug ?( logs,…)

    let me know

    January 20, 2016 at 10:12 am in reply to: Issue with animated numbers #568473
    tom9275

    Hi,

    The issue is still present for us. It has been reported by our customers, employees, … and I don’t think they have a local setting on their machines that we all share :)


    @Ismael     : login details remain the same, I checked and it works fine. Did you use the good ones ?

    I’m very embarrassed. I know you try your best to help us. But this morning I checked the web site with another computer on an another network and animated numbers don’t start unless I resize manually the browser window.

    January 19, 2016 at 1:12 pm in reply to: Issue with animated numbers #567808
    tom9275

    Hi Ismael,

    Login details are in private content.

    Thank your for your support.

    • This reply was modified 8 years, 10 months ago by tom9275.
    January 18, 2016 at 3:22 pm in reply to: Issue with animated numbers #567244
    tom9275

    Ismael,

    Let me know if you need more access or anything else.

    Thomas

    January 15, 2016 at 9:56 am in reply to: Issue with animated numbers #566015
    tom9275

    I disagree.

    We tried yet this morning with two different computers (and both chrome an safari browsers).
    If the window size is not “full screen” or downsized the animated numbers don’t start.

    Bugs are sometimes not easy to reproduce. that doesn’t mean there is no bugs.

    Try to load the page in a tiny window you will see.

    The designer/developper of our web site also encountered the issue.

    Is there a way to send you a video to show you the bug ?

    EDIT : you will find three links with videos reproducing the bug in private content.

    The last one is our web site in full screen. You will see that sometimes animated numbers don’t start unless we resize the browser window.

    Thanks for your future support.

    • This reply was modified 8 years, 10 months ago by tom9275.
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