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Thank you for your reply.
Our PHP Version is 7.0
H Nikko,
Thank you.
Pasting the new header.php fixed the error.
But what will happen with the next release ? Maybe testing non regression bugs is a better choice to avoid these very annoying issues.
Of course !
Thanks for your last message and your quick support.
Hi Nikko,
Thanks for your help but before trying your fix I updated with the last enfold version (4.0.3) and it seems to work fine.
I keep testing a few days.
Thx for your quick answer but it doesn’t change anything
Hi, please find the link in private message.
As you will see some elements of a component only appear when we resize the window (Safari only)
Thank you ! it seems to work ! But do you plan to provide a general bugfix ?
Hi,
I cleared the cache but still having problems with safari, only half of the web pages are visible.
Can you help me ?
Tks !
Hi,
What do you mean by removing it from the other browsers ? We cleared the cache with a pluggin and tried on other mac and safari is the only browser that doesn’t work fine.
But I think there is something I don’t understand in your reply.
Can you give me a little more infos ? 😀😀
Ok :)
I would like to increase the height of the slider in responsive mode.
But I should ask to the author, unless enfold quick can provide me a way to do what I want.
you removed the additional code in functions.php ?
As you said : Great !
Can you tell me exactly what you did so I can save the workaround on our wiki ?
Thanks a lot for your support.
Hi Yigit,
It’s working both on Chrome and Safari. It’s a little bit slow and I have to scroll down many times but it’s much better.
Can I try to activate WP Rocket or do you want to test something else ?
- This reply was modified 8 years, 11 months ago by tom9275.
Sorry but no changes.
It only works when I resize the browser window :(
if($.fn.avia_waypoints)
{
if(typeof container == ‘undefined’){ container = ‘body’;};$(‘.avia_animate_when_visible’, container).avia_waypoints();
$(‘.avia_animate_when_almost_visible’, container).avia_waypoints({ offset: ‘50%’});if(container == ‘body’) container = ‘.avia_desktop body’;
$(‘.av-animated-generic’, container).avia_waypoints({ offset: ‘95%’});
}But as I already said, it really depends of the window size. Animated numbers seem not working in particular conditions (laptop or downsized window).
I just realized height has no effect. Only window width stops AN working.
Thank you Yigit.
Unfortunately, despite we cleared the cache, animated numbers don’t start. We tried on a Windows PC (7), Macbook pro 2015 (El Capitan) and a surface pro 4. :(
FTP details (and comments)
- This reply was modified 8 years, 11 months ago by tom9275.
Hi,
Loo at the private content.
Hi,
Thank you Yigit but I can’t do that :(
Hi,
I installed the pluggin and cleaned the data. I also generated a new API key but I still can’t get the update. Message is the same : “No Updates available. You are running the latest version! (3.3.2)”
Could you tell me what to do ?
- This reply was modified 8 years, 11 months ago by tom9275.
Hi Ismael,
I really don’t know why you can’t reproduce the issue. Maybe because of your emulation environment.
You say I should update the theme but when I check for an new version I’ve got this message: “No Updates available. You are running the latest version! (3.3.2)”
I hoped you found a workaround but unfortunately it’s not working.
I tried on another laptop today (at home not office) and the numbers never start animating.
I really think there is a bug with them. Depending the size of the screen.
Hope you will find it.
EDIT : If you have an apple 13″ macbook (pro or air …) try to maximize your browser window (top left green arrow) : in this configuration the animated numbers also don’t start (Tip given by one of our employees)
- This reply was modified 8 years, 11 months ago by tom9275.
Hi Yigit,
We de-activated all the pluggins we use.
Cleared the cache and test again.
The issue is still present
We noticed that it only happens when the browser window size is small (for example on a laptop).- This reply was modified 8 years, 11 months ago by tom9275.
Hi,
You will find to others videos showing the bug on an Acer laptop using Windows 7.
The first one with IE, second with Chrome..
How can I help you to fix this bug ?( logs,…)
let me know
Hi,
The issue is still present for us. It has been reported by our customers, employees, … and I don’t think they have a local setting on their machines that we all share :)
@Ismael : login details remain the same, I checked and it works fine. Did you use the good ones ?I’m very embarrassed. I know you try your best to help us. But this morning I checked the web site with another computer on an another network and animated numbers don’t start unless I resize manually the browser window.
Hi Ismael,
Login details are in private content.
Thank your for your support.
- This reply was modified 8 years, 11 months ago by tom9275.
Ismael,
Let me know if you need more access or anything else.
Thomas
I disagree.
We tried yet this morning with two different computers (and both chrome an safari browsers).
If the window size is not “full screen” or downsized the animated numbers don’t start.Bugs are sometimes not easy to reproduce. that doesn’t mean there is no bugs.
Try to load the page in a tiny window you will see.
The designer/developper of our web site also encountered the issue.
Is there a way to send you a video to show you the bug ?
EDIT : you will find three links with videos reproducing the bug in private content.
The last one is our web site in full screen. You will see that sometimes animated numbers don’t start unless we resize the browser window.
Thanks for your future support.
- This reply was modified 8 years, 11 months ago by tom9275.
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