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I handed this off to the customer – do not log in and change anything unless I open this back-up.
Thanks
I’ve used a workaround re-creating the home page categories and labeling them Range – then pulling the product page table items from that category. This will cause any changes made to be made in both places. If you have a fix that would be great.
I have successfully updated. However, your fix for the products range page (removing the index.php from the home page links) still results in a 404 error) Please advise – this is the live site I did not make a staged version. All credentials are the same.
it is a hot mess – if I had heard back more often on your forum, maybe it could have gone more smoothly – thanks for the offer and the follow up in pre-sales — my account is below and it details my agony if you want to put yourself through it – that is the one I needed the attention paid to.
I know you are busy – but this is a big company at a tradeshow and we let them down.
I have placed the old site back in charge and I am going to see if a backup can be restored from before I started.
I restored the install from before the push to live. I STILL have an error resolving the site!
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Forbidden
You don’t have permission to access this resource.Server unable to read htaccess file, denying access to be safeAdditionally, a 403 Forbidden error was encountered while trying to use an ErrorDocument to handle the request.
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And now it is worse.I have no wordpress access:
Forbidden
You don’t have permission to access this resource.Server unable to read htaccess file, denying access to be safeAdditionally, a 403 Forbidden error was encountered while trying to use an ErrorDocument to handle the request.
I pushed it to live and now the main site is down. It made a backup but I don’t have access to it. It brings up a “There is a critical error on your website” with a link to troubleshoot. I don’t know what to do — can you help?
Hi, your fix does not keep the URL on the staging area. In the non-staged, not-updated site the URLs resolve (somehow).
So when I publish this back I’m not sure the fix will work. I’ve screenshot the hover over URL of the Balistic Plates box (look in the bottom left corner of the pic – I was hovering where the red X is) your “fix” points back to the non-staging area version of the site (not sure why) which I cannot publish to until the problem is certainly resolved.
Remember on the original non-staged site all the links work! even though they are malformed URLs!
I’m trying to do a workaround but I would like this to work as it does on the non-staged sited. It worked fine for many years – and still does URL wise, but the non-staged site does not function in the backend – it is broken as the version of your theme was very old. The staging version has the 4.7.1 version on it – is there a bug? New fix release out?
Recommendations, please – I need this to be up and running as the customer needs to make product updates.
Yes, I did log in and left my query in the other forum which you initially answered quickly – they answered me this morning and I am testing it soon. It took a long time for them to figure it out I guess. I will continue there if I have further issues. Thanks for your reply Victoria. I was concerned because in that forum you left a message for me to clear my cache and report back, then, vanished! I could see you were busy all day helping others by your time stamps and posts – just not me! I was beginning to think you didn’t like me :( … all is well, again if the fix works.
Thanks
Richard – I have not heard from anyone on my thread in the paid forums. My client is nervous – can you please prompt someone to take charge of my case? Are you open today?
cpanel / ftp logins
Again make changes in the staging areas
I have tried a few more things
– removed the theme from the folder and uploaded the theme from the recently downloaded folder – no joy.
– I looked at the .php files until blue in the face – can’t see anything, I hope you can figure this out.I reset permalinks as instructed online (save change, save change back then clear cache then check again – no joy
I inspected the .htaccess of the original version of the working site – it is the same as the current staging site (see both below)
I’ve included my credentials (as they are temporary) But make sure you are working on the staging area not the original site (other than to compare things)
I also have another staging area made where I renamed the .htaccess-old, then saved the permalinks, then reset perm, then saved them and cleared cache and checked also no joy.Thank you for your offer to help!
Would you like login credentials? I need some help with this, please.
let me know what email Victoria.
Thanks
