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Hi Mike, sorry for the delay in getting back (have been on holiday with no internet access).
I’d really appreciate it if you would test the site from your localhost.
Thanks Mike
Tess.
Hi, Mike, from what I understand that other folder is from a BSoE ‘Magazine’ which is no long in use – and I know there’s also two versions of WP in there – I started managing the site about 18 months ago so have picked up from numerous other people so part of my problem is not knowing why previous people have installed things and if I remove anything will that affect some other style or element.
I always update the Enfold theme and WP the minute a new version is released as well as the plug-ins. At first I wondered if it was one of the plug-ins stopping the js or some other Enfold essential from loading properly. Obviously the back-end needs a good clear out.
Hope this helps.
Tess.By the way – I actually updated the theme on Tuesday morning so I’m not sure why that needed updating again, also I activated the ‘Cookies’ option in Enfold but that doesn’t seem to be working either. Just letting you know in case this helps you to narrow down what it may be causing this.
Thanks Mike.
Tess.Thanks Mike, really appreciate the update.
Ok, just so I’m clear the PHP issue was the version software, not the .php doc itself?
Thanks.
Tess.
Hi Mike, sorry for the long delay on this. I’m supplying the log-in details here if it would be possible for you to run the debug code.
Hi mike – have added the login again in Private content – the Home page is where the EasySlider is placed –
Have now also noticed that the News page has lost it’s styling and on the individual posts (http://enamellers.org/handmadeedinburgh2018/) the footer has lost styling
Thanks Mike
Tess
Hi, coming back to you on this as now, after the update to 4.3.1 EasySlider isn’t working – really need an urgent reply on this – is it a WordFence clash/problem? please help – the previous login details I supplied should still be active – so please can someone look at this as soon as possible?
Thanks!
Haha! yes, won’t be doing that again in a hurry! Well what ever works there is a solution, so it’s not all bad.
Anyhoo, going back to my original query about the separators not working, and in this I can confidently say that it’s not due to any stupidity on my part :)
Mike seemed to think that maybe the security plugins were preventing some of the Avia js uploads – any news on that?
The area where it’s most noticeable in in the Members Area – I’ve already supplied details for access to that area. It’s affecting all separators, I’m mainly using the short and white space.Any thoughts would be, as ever, much appreciated.
Hi Vinay – thanks for coming back, I did have a look at the backend and did know that the images were there so thought that it was a broken links issue.
This actually started as a Separator issue – which Mike was checking to see if
avia-footer-scripts-c8fc90433a8cfedb73ae.js and avia-merged-styles-9d9b4a6ce95edc.css were being uploaded on Updating the Theme or if one of my security plugins was blocking their upload.Back to the broken image links issue. I have already downloaded from the backend and re-uploaded into WP and that works. (What I actually did was download the image from the backend to my desktop and put it back into Media via the admin panel – Can I re-upload from the backend direct into WordPress without first downloading the image to my desktop?)
This is what I did to cause the broken links – a previous Admin User created the pages, I needed to delete this previous admin user, I re-assigned his pages to me then deleted the previous Admin User. That’s when the broken links issue occurred. So I know that the broken links are my fault – I can see the images in the backend but I don’t know how to relink them without downloading each image from the backend and re-uploading them via the admin panel.
I’m very embarrassed, it was a really stupid mistake but any advice on how to re-link the image would be appreciated.
Hello – is there any development on this? Thanks!
here’s access login, thanks
Also, and I don’t know if this is related but loads of my images on the site now have broken URLs and aren’t showing – I can see them in the cPanel but the thumbs are missing from Media and also on the pages they should be on.
I’ll post the FTP access tonight.
Once I’ve given you FTP access and just so I’m clear on what’s happening will you be able to let me know what was causing the problem so that I can watch out for this in future or correct the issue so it doesn’t happen again.I never update via FTP, always through the admin panel so that can be ruled out as a possible cause.
Thanks Mike.Hi, Mike. Just to give some context – I’ve taken over this site and am not entirely sure what previous administrators have implemented.
So please would would you first clarify if the avia-merged-styles css is a style sheet which comes with Enfold (and should be included during any update of Enfold) or if it’s a customised css that a previous caretaker may have created.
The last Enfold version update I carried out was a week ago and I did that through the admin panel.
Thanks.
Tess.
Hi Mike, admin now active.
Thanks.Hi Mike, really sorry about that, thought I’d set as admin – will have to do that tonight.
I had in place some Short Separators which weren’t showing at all (and had previously), also the White Space separators weren’t working (they had previously worked), I’d applied a 50px gap. So that’s why I’d added layout elements.Also, on the same page I had put a button in place which seemed to be working a month ago but recently was showing as text and I couldn’t get is working again so I had to change it to a centered text link.
I was wondering if this was linked to using short code and if there was a clash in style somewhere?
The code you’ve provided is that to be put in Quick CSS?
Ideally I’d like to understand why the layout elements are not working on this page rather than create a workaround with Quick CSS.
I will update your privileges tonight.
Thanks Mike.
Tess.I’ve had the same problem with the button not displaying either in Chrome or Safari – eventually I had to remove it.
Also, and I don’t know if this is related, but all none of my Separators are working – the Short separator isn’t even showing and I’ve had to use Layout elements to create space between text.Can you take a look at this?
Appreciate it! I’ve set your access- This reply was modified 6 years, 9 months ago by tesspaine.
February 22, 2018 at 11:08 am in reply to: A Youtube video, Portfolio Grid that opens in Lightbox with no re-direct #915966Thanks Ismael,
Just in case anyone else is having this problem – the URLs generated by YouTube gave me a full stop between the ‘U’ and ‘B’ so – ‘www.youtu.be.xxx’ – which I thought was odd and did actually change to the format you provided. I’ve just looked at all of my videos on YouTube and they all have the same odd, URL format – however, when I changed the format the video still didn’t work so I assumed that it wasn’t the URL but something else I was or wasn’t doing.
So, Ismael, in the code, where do I insert the rel=0 in order stop the other recommendations popping up at the end of my video?
Thanks!
Tess.
February 21, 2018 at 10:38 am in reply to: A Youtube video, Portfolio Grid that opens in Lightbox with no re-direct #915344Hi again Ismael, here’s my login details – I’m not confident that I’ve set up the Portfolio Item correctly.
Thanks!February 21, 2018 at 10:31 am in reply to: A Youtube video, Portfolio Grid that opens in Lightbox with no re-direct #915343Hi Ismael, thanks for getting back… Yes Lightbox Modal Window is enabled.
Thanks.
Tess.
February 16, 2018 at 11:05 am in reply to: Header Phone Number/Extra Info in Enfold knocks out the logo and menu position #913206Hi vliesenco – just to add that the problem I had resolved itself. It happened immediately after I’d run updates to WP and Enfold.
When it initially happened I spent ages trying to figure out what I’d done wrong, but actually I hadn’t done anything wrong.
The problem was occurring when I inserted details in Extra Elements, so Enfold > Header > Extra Elements – this was for email ‘contact’ details which would appear next to the Instagram icon, top right of my page. When I removed this Extra Element everything went back to normal.Anyway, after a day of trying to resolve the problem I left it and the next day all appeared to be fine. My conclusion was that when I had updated Enfold theme and then updated WP there was a little time for the updates to resolve themselves (possibly a time delay thing with my service provider), however, even though I’d isolated where the problem was occurring I never found an actual solution as it resolved itself.
February 6, 2018 at 12:01 pm in reply to: Code block with transparent background but Solid colour font #908513Victoria, that’s great – it works perfectly, thank you for your help. :)
February 5, 2018 at 3:42 pm in reply to: Code block with transparent background but Solid colour font #908047Hi Basilis, the page is loading fine for me – have checked both links I sent to you.
In order to see the ‘xxxxx-mobile’ page you’ll need to be logged into the WP dashboard
If you could try again and let me knowThanks.
Tess.
February 2, 2018 at 1:30 pm in reply to: Code block with transparent background but Solid colour font #906841Of course it would.
I’ve created a draft page http://www.brideandbelle.co.uk/xxxxxxx-mobile where I’d been testing different work arounds.
Ultimately I want it to look like this – http://www.brideandbelle.co.uk/weddings/the-little-planning-service/ – but with the mobile behaviours fixed.January 31, 2018 at 3:36 pm in reply to: Code block with transparent background but Solid colour font #905621Hi, this isn’t quite working. I’ll go back a step and explain what I’m trying to achieve because I was probably confusing the issue.
(I’ve removed all other images other than what I want it to eventually look like.)The problem is this, the text over the image looks fine on normal screen. However, when viewed on mobile – 360 or 320px wide – the text ‘Book Now’ which is over the image disappears and I want to see all of the text including the ‘Book Now’ text when viewed on mobile . If there’s a solution to fix that it would be great – as there is a link on the ‘Book Now’ which leads to a form.
My use of the Code Block was a work around trying to fix the ‘disappearing text’ problem.
January 29, 2018 at 4:50 pm in reply to: Code block with transparent background but Solid colour font #904306Sorry the code I provided above was incorrect, I’m actually using:
<div style = “padding: 20px; background: rgba(0,0,0,0.5);”>
B O O K N O W
Prices are quotes on application depending on your requirements. Please note the cost is redeemable against further services.
</style>January 19, 2018 at 4:21 pm in reply to: Header Phone Number/Extra Info in Enfold knocks out the logo and menu position #899727Hi this is now resolved. I have no idea why it’s no longer doing it but if I ever find out why I’ll post it!
January 19, 2018 at 1:09 pm in reply to: Header Phone Number/Extra Info in Enfold knocks out the logo and menu position #899655Hi, I only have Yoast plugin so I can’t see how that would affect style…but have tried switching it off and still the same result.
I’ve isolated the problem to ‘Phone number or Small info text’ – when I use this option to add my contact email is when the problem occurs.
Just having the social icons is fine – all behaves normally. I’ve even tried adding Quick CSS to reduce the size of the Small Info Text but no joy.
As I said, I used this field previously and have on other sites I created with no problem.
Any other suggestions are welcome.
Thanks!
January 18, 2018 at 2:02 pm in reply to: Header Phone Number/Extra Info in Enfold knocks out the logo and menu position #899136Hi Rikard, odd I thought I’d set WP to carry out automatic theme updates.
Anyhoo have done the update and it’s still the same.
Any ideas? thanks. -
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