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Hi Rikard,
Just a quick message to thank you and @Guenni007 again for your help, and to let you know that finally, after a month of headache not being able to find a solution that worked, the issue has now vanished, like it came, out of the blue!!
Please feel free to close this thread.
Best regards,
StephanieHi Rikard,
I have spoken to my hosting provider and we have looked into this ; it doesn’t seem to come from their end, but they suggest it could be an issue with the network/router cache. I’ll check this as soon as I can, later today (UK time). I’ll try the incognito/private windows too, thanks for the suggestion. Please keep this thread open for now.
@Guenni007, thanks a lot for the links, really appreciate your help.
Best regards
StephanieWow, thank you! I’m going to look into this. I’ll also contact my hosting provider in case there’s something else on their side that could explain the issue. I don’t know about the CDN, I need to look into this too and do some learning.
Not sure if it will explain the issue with the “view page” button that I described above, but I will definitely let you know.
Yes sorry our messages keep crossing :)
I don’t have any of these plugins but I’ve noticed that I have a cache tool provided by my hosting provider SiteGround. It’s just a button at the very top that says “purge SG Cache”, and I did purge it but it made no difference.
Hi again Guenni007,
The php memory limit is 256M. Is this enough? I’ve never touched any of those settings as it’s way beyond my technical knowledge, so the whole set up is as it’s always been, unless some changes were made with the latest WP or Enfold update? (again, that’s above my technical knowledge I’m afraid.)
Thanks again
StephanieHi Guenni007,
Thanks for your suggestions. The merging was already off, and I have switched the “Delete old CSS and JS files” on, but it doesn’t seem to make a difference.
Thanks anyway, much appreciated.
StephanieHi again Rikard,
Further to my previous message above, I have just noticed something that I hope will help identifying the issue.
What I have just noticed is that, when I make a change in the back end, then save the change as normal (i.e. click on ‘Update’ for a static page) and then click on the “view page” button at the top, instead of showing the updated version of the page, the page displayed is the old version. This shouldn’t happen, I should be able to see the updated version of the page.
I have also noticed that the “preview change” button works as normal – it shows the changes on the page, before I click on “Update” and also after.
Hope it helps.
StephanieHi Rikard,
Yes, of course if I have a tab open, and then make a change in the back end in another tab, and come back to the open tab, naturally I’ll need to refresh the page to see the update. This is not the present issue I have.
The problem I have is that if I make a change (any change, e.g. menu, static page content, etc.) in the back end, and then say if I close my browser completely, the next time I open my browser and check my site, the update doesn’t appear at all (and I then have to refresh the page to see it). This is also the case if I make a change in the back end, and then check my site from another computer, opening any browser afresh, then again, the update doesn’t appear unless we refresh the page.
I will look into your suggestions but I hope you understand the issue.
Thanks
StephanieHey Rikard,
Thanks for your reply and sorry if my description of the problem wasn’t clear. I’m going to try and explain better (sorry if it’s a bit long, please bear with me.)
Until a few days ago, I didn’t need to refresh/reload each and every page I made changes to in order to see the changes on the front end. Say for example:
1) I added new content to a page in the back end
2) I clicked on ‘Update’ to save the changes and update the page
3) I logged out
4) I checked the page on the website and could see the new content immediatelySame thing if I made a change to the menu:
1) I modified the menu
2) I clicked on ‘save menu’
3) I logged out
4) I checked the website and the new version of the menu would be on each page immediately.And now:
1) 2) and 3) – same
4) I check the page on the website and can’t see the new content I’ve just added. I have to reload the page in order to see the new content. And it’s crazy that I had to reload each and every page, blog posts included, in order to see the new menu on every page.It’s like something no longer takes modifications into account and shows the previous version of the website instead of the newest version.
I have checked on another computer as well as on my phone, and the issue happens everywhere. It’s also irrelevant to the navigator (I’ve checked with three different navigators: chrome, internet explorer and edge.)
The problem of course is that everyone who has already visited my website at least once, won’t see any new content unless they reload each page (or unless they have cleared their cookies/history in between) – but how would they know? When I visit a website, I don’t expect to have to refresh each page just in case I might miss new content. The new content is displayed and it’s as simple as that.
Really hope you can help with this.
Many thanks
StephanieHi Rikard,
I thought I had assigned the posts to their respective categories (I did it directly from the ‘edit post’ pages), as the categories were displayed in the “Single Author” blog layout, so that’s a bit weird.
But hurrah!! Problem solved!! Changing the post status from ‘private’ to ‘public’ seems to have done the trick! (and the page you sent me above now shows that posts have been assigned to categories, so all good!)
Honestly it was a little bit confusing because like I said, all the other blog layouts were pulling the posts without any issue (regardless of the ‘private’ or ‘public’ status or categories); while the Masonry and Grid layouts were pulling pages instead of posts (and at some point even a mix of posts and pages which I forgot to mention before). It was also quite puzzling that Masonry and Grid were seemingly pulling pages that no longer existed (I made sure that the trash was empty and I cleared the cache but it made no change.) I assumed that the various blog layouts would all pull the same thing and would pull posts only. So I hope this can be helpful to others who might encounter the same issue :-)
Thanks a lot for your help Rikard, ticket can be closed,
All the best, and stay safe!
StephanieHey Rikard,
I’ve now added and selected a few categories. Originally I did have several categories but deleted them all yesterday to see if it would make any difference, but it didn’t. No change now either.
Kind regards,
StephanieHey Rikard / Kriesi Team,
Thanks a lot for your help with this, I used the plugin to upload the theme zip file and it all went smoothly :)
I also followed the additional recommendations and added the new token as instructed, and all went well too :)Many thanks again
Kind regards
StephaniePS: Michelle, once you are on the download page and click on the download button, you’ll have the choice to download “All files & documentation” and “Installable WordPress file only”. I wasn’t sure which one to download so I downloaded both in order to check the content of each folder, and in the end I just used the “Installable WordPress file only”.
