Hi Rikard,

The theme is updating the widget fields within the wp_options table and appears to be drawing from the several applicable wp_options table entries to create the sidebars, footers, etc. in the viewable website. It is not, however, presenting the widget areas in the backend unless the amount of content within several associated table entries is reduced. I don’t know if Enfold itself has a limit on the data pull whether configured or a coding/capability limit associated with the backend.

An example, the Text widget adds to the wp_options table with an entry having an option_name of “widget_text”. All Text widgets are “deposited” into the option_variable data field associated with the row having the option_name of “widget_text”. Since I use the Text widget extensively in all of my widget areas this option_variable data field has over 91,000 characters. This and similar other option_name widgets appear to be causing the backend widget area presentation issue because when I eliminate the content within them all, the widget areas appear.

Note that within MySQL, the option_variable field is set as “longtext” and so should hold over 4 billion characters and so the 91,000+ characters within the field should not be an issue. That said, my MySQL queries return a message indicating that the “length” of the data within the option_variable field could preclude saving more data within it. This is what lead me to my experiment of eliminating the content and finding the widget areas return when I do so for all such messaged option_variable fields associated with option_name “widgets”.

I hope that description is more helpful. My question is two fold, is there something associated with Enfold (configuration or code/limitation) preventing the widget areas from appearing that can be corrected? Alternatively, is there a way to reduce the number of characters within the several offending option_variable fields so to regain access to the widget areas within the WordPress backend? Lastly, is there another solution I might try?

Thank you again for your help. Enjoy the day!

All the Best,
Nathan

Hi Rikard,

In the Private Content area are the server error log messages my hosting provider supplied related to Enfold.

Thank you for your continued support!

All the Best,
Nathan

Hi Rikard,

I tried other themes with all plugins disabled to see if the widget areas and widgets were there. They are (widget areas and widgets) but are uneditable as the widget areas/widgets are not supported by the other themes. I also reinstalled Enfold (deleted all files and reinstalled the Enfold theme) and the three WordPress core widget php files. The issue remains after these efforts.

Again, you are authorized to deactivate plugins and themes to continue troubleshooting. It’s important to resolve this issue and enable administrative access to the widget areas and widgets to deliver on customer ad orders.

I greatly appreciate your continued support. Let me know if you need anything else from us.

All the Best,
Nathan

Hi Rikard,

The issue remains with all plugins deactivated and the cache cleared.

The issue remains with all plugins deactivated, the parent theme activated and the cache cleared.

I greatly appreciate your continued help.

All the Best,
Nathan

See private content for login and URLs.

We have been working several design options for this element. The one with the issues can be viewed at the bottom of the preview page. It consists of four columns with a 1/4 circle graphic image in the center corner of each. The upper left column that has no graphic is the one within which we applied the <div> code. The upper right shows a flip box element that rests on the bottom of the column, as desired, but is centered instead of left justified (in that column’s case).

Thank you for your continued help. Enjoy the day!

• This reply was modified 1 year, 3 months ago by StrategyDriven.

Thank you! This is very, very close to achieving the look I’m seeking!

One change, instead of the shadow going down such that it appears the video is above (higher Z value) than the section that follows it, I’m seeking to have the shadow going up such that it appears that the section immediately following the video is above the video (the following section has the higher Z value).

Question… to achieve this, would I simply invert the svg image such that the transparent portion is on top and the fading black/shadow portion is on the bottom?

Again, I greatly appreciate all of your help! Have a great day!

All the Best,
Nathan

Hello,

We were able to resolve our issue by clearing the cache in one of our plugins. I’m sorry for the inconvenience.

Thank you!

Hi Rikard,

Thank you for the suggestion. The Enfold Theme has been updated to version 4.9.2.3 but we are continuing to experience the same issues.

Any additional support you can provide is greatly appreciated.

Thank you!

All the Best,
Nathan

Hi Nikko,

Thank you for the help. Your solution resolved the issue.

Enjoy the day!

All the Best,
Nathan

Hi Rikard,

We’re still seeing the issue in both the private (Safari) and incognito (Chrome) in multiple locations (Charlotte, NC and Orlando, FL). We’ve also cleared the website cache (our website is hosted on WP Engine).

As a note, this is a site-wide issue occurring on other webpages as well. Here is another webpage experiencing the same double gallery issue: https://www.structint.com/nde-inspection-services/

I looked at our Quick CSS and don’t see anything there that I thought would interfere with the Gallery element and nothing has until this past Saturday, February 19.

I greatly appreciate your continued help with this issue. Enjoy the day!

All the Best,
Nathan

Hi Rikard,

Thank you for the updated CSS code. Unfortunately, this did not change the positioning of the items within the Icon Grid.

I greatly appreciate your continued help. Be safe, stay healthy, and enjoy the day!

All the Best,
Nathan

Hi Rikard,

Thank you for the suggestion. That code moved the entire icon grid up within the color section but the individual panel icon-title units kept their same relative center position meaning the icon-title groups with two row titles remained misaligned with the icon-title groups with one row titles.

I greatly appreciate your continued support. Be safe, stay healthy, and enjoy the weekend!

All the Best,
Nathan