Forum Replies Created

Viewing 30 posts - 1 through 30 (of 149 total)
  • Author
    Posts
  • in reply to: Big issue with latest version #1485578

    It seems that if no intervention or changes are made, the site does not exceed the CPU limit. For example, over the weekend, when we don’t make any modifications, everything runs smoothly. During the week, spikes start occurring once a day.
    Nothing appears in the error log, and it’s not possible to understand the cause.
    I’ll send the access details privately.

    Thanks for your check

    in reply to: Big issue with latest version #1485499

    Good morning, thank you for your reply.
    I have informed the developer to update the WooCommerce templates in Enfold Child.

    Regarding the CPU issue, the limit is exceeded once a day but at different times. It started on May 12th. However, I didn’t update or install any plugins on that date.
    That’s why I asked for the date of the Enfold update, to understand if there could be a correlation with a potential conflict between a plugin and the theme.

    in reply to: Big issue with latest version #1485441

    In wordpress backend I see this message:

    Your theme (Enfold Child) contains outdated copies of some WooCommerce template files. You may need to update these files to ensure compatibility with the current version of WooCommerce. Suggestions for fixing the issue:

    Update your theme to the latest version. If no update is available, contact the theme author to ask about compatibility with the current version of WooCommerce.

    If you have copied a template file to make customizations, you will need to copy the new version of the template and reapply your changes.

    in reply to: Big issue with latest version #1485439

    Hi, the developers have optimized the site and we’ve upgraded also the server. Now the site is fast, but at least once a day it exceeds the CPU limit.
    Can you tell me when the last update of Enfold was released?
    Plugins have been deactivated one by one, but it’s still not clear why the site is demanding so many CPU resources.

    in reply to: Big issue with latest version #1485024

    For example, Lazy Load doesn’t start working from the photos at the bottom of the page but already blocks the first image, presenting the user with an unloaded site, with a hole where the photo should be. It should slow down the loading of the last photos, not the first one. The technicians have explained all the problems with the theme and that it causes significant slowdowns.
    It seems we will be forced to redo the entire site.
    However, I wonder why you continue to make updates without improving performance.

    in reply to: Big issue with latest version #1485016

    Good morning, the page https://easyzanzibar.com/dove-alloggiare-a-zanzibar/ loads a large image even when opened on mobile. In your test, you show me that it should use a 218 Kb image in the desktop slide, while my optimized image is 141 kb. If it then always uses the large image on mobile, what kind of optimization is that?

    The technical programmers who are trying to solve the problem of a very slow site and CPU that exceeds the limit have sent me reports stating: ‘Enfold is a heavy and outdated theme for a site like yours.’

    If this is the case, I have to eliminate Enfold from all four of my websites and completely redo them.

    Does it turn out that Enfold creates problems with slow loading and high CPU demand for sites like ours?

    AI answers:
    Regarding your question about Enfold:
    Yes, it is a known issue that the Enfold theme can sometimes cause slow loading times and high CPU usage for some websites. This can be due to several factors:
    Theme Features: Enfold is a feature-rich theme, and while this offers a lot of flexibility, it can also lead to more code and assets that need to be loaded, potentially slowing down the site. Some of these features, if not used, can still contribute to the load.
    Image Handling: As you’ve noticed, how the theme handles images across different devices can impact performance. If the theme isn’t correctly serving optimized images for mobile, it can significantly slow down loading times on those devices.

    I would like to understand from you if there is anything that can be done to avoid redoing everything

    in reply to: Big issue with latest version #1484986

    Hi, in the folder (attached link) I put inside my original picture uploaded on wordpress and the bigger one generated after the upload.

    in reply to: Big issue with latest version #1484898

    Good morning,

    I was reading through the Enfold support tickets and saw that many others have experienced the same issue with images being displayed in larger sizes than those originally uploaded.

    We are not using any image-related plugins because we already upload optimized images.

    You can check, for example, the first image on this page:

    We uploaded it at 141 KB, but Enfold displays it at over 500 KB.

    In addition, developers have worked to optimize the site as much as possible, and despite this, it still exceeds the CPU usage limit. They believe the issue might be due to the Enfold theme being poorly optimized and too heavy. Unfortunately, I use Enfold on four websites. I thought it was an excellent theme, so it’s quite concerning to hear from professionals that it may not be suitable for a more complex website.

    Do you have any idea why there is such excessive CPU usage?

    in reply to: Enfold tab has issue on mobile #1469492

    Thanks Mike!

    in reply to: Enfold tab has issue on mobile #1469308

    Thanks, it seem it works now. But there is issue with table border. For example have a look to the first table of the link. Vertical line on the right is disappeared. While vertical line on the left is darker. Why?

    in reply to: Enfold tab has issue on mobile #1469035

    Also in the screenshot you sent to me there is Titel “Pernottamento e prima colazione” 2 times, Out as title alone and also repited inside. Please look with attention

    in reply to: Enfold tab has issue on mobile #1469033

    There are other issue in other tables. For example I send a link of another hotel. In the fist table all is ok (about title). In the second and third Title is repeated also inside every table cell/line.

    in reply to: Enfold tab has issue on mobile #1469032

    Yes now titles work but there is something stange to vertical line of some tables. In some tables miss vertical line on the right. In other (i look also in your screenshot lines has become black or duble. So every tabs has different line. Why?

    in reply to: Enfold tab has issue on mobile #1469026

    Hi, I have tried to put this instead in css child but nothing is changed.
    I give you access and also link ti see table page.
    Screenshot is not necessary.

    Waiting for your answer

    in reply to: Enfold tab has issue on mobile #1469012

    The issue is not on the fist table of the page. Issue strats always from the second table even if it is exactly the same of the first one.
    So If you send me a screenshot of the first and unique table of the page I know that it has not issue.
    I give you again screenshot link (I have removed share lock so you can open it without problems) and I give you also url page were you can have a look to all tabels. They are the same but only the first is correct on mobile view.
    Villa Room: Table title ok on mobile
    Bungalows: Table title disappears on mobile
    Family: Table title disappears on mobile
    Extra: Table title disappears on mobile
    I hope now is clear. Look at the page link please. It’s easy to understand.
    Please answear as soon as possibile.

    in reply to: Enfold tab has issue on mobile #1468840

    Please it’s 2 days I’m waiting an answer. All hotels partner in our website have price table wrong!

    in reply to: Enfold tab has issue on mobile #1468636

    No, I’m speaking about price table. Look tiitles and responsive issue. Please write again description of issue above.
    screeshot in my link

    in reply to: Enfold tab has issue on mobile #1468629

    Hi Ismael I sent to you a very clear link. You must look in mobile version. In desktop all is ok. The issue is on mobile.

    Tabs are all the same. For example the fist tab is exactly as like the second one. Both tabs hace titles but In the first I can see titles correctly. In the second title has problems. If I invert the tabs, first become correct, second one become with issue.
    In all pages I have the same problem. The first tab is ok. Second, third… title disappears.

    It’s clear that there is some bug in Enfold tabs.
    Waitng for your answear please.

    in reply to: Testimonial #1440160

    It works now! Thanks

    in reply to: It is not correct pay support if you have bug. #1345132

    I change this plugin with another one. Probably is not anymore compatible after update.
    Thanks

    in reply to: It is not correct pay support if you have bug. #1345129

    Hi, If I de-activate “Post-smtp” any mail arrives to me and to client.

    in reply to: It is not correct pay support if you have bug. #1344962

    De-activating plugins I think could be a solution but If you deactivate all plugins could I have some problems to set againg specific plugin settings? If you think not, try please. Also in other website I have new wordpress version but there in not this bug.

    in reply to: It is not correct pay support if you have bug. #1344955

    I can’t create a staging site. Please check issue on live site as usual.
    Have you tryed to understand if some plugin could create conflict with Enfold?

    in reply to: It is not correct pay support if you have bug. #1344603

    Please we need you find solution for this bug.
    I’m waiting for your answer.

    in reply to: It is not correct pay support if you have bug. #1344360

    No probably it is not clear the bug. Sorry for my english.
    I’ve ever use contact form on my website and I never had problems.
    From last update all my contact form (Enfold and Contact form7) has issue.

    Try please to fill contact form called FREE in this page:

    You can write request. But you have not confirmation about ok send and also you will not recive any answer automatic mail. The circle continue to run without says nothing. But I have set an answear authomatic mail.

    My clients in contact form of hotel reservation for example send request but the mail set they would recive doesn’t start. They continue to push button send 10 times. I receve 10 request from the same guest and he doesn’t recive nothing.

    Also in this page for axample I have set 2 mails in contact form:
    1 mail arrive to me and it advices me that one guest requests free guide.
    1 mail has to arrive to my guest in automatic and he recives the guide attached. This mail doesn’t start. So from some time they are reciving nothing.
    Please try this form to understand:

    All contact forms has the same issue: Mail 2 doen’s work and contact form circle continue to run when push SEND.

    in reply to: Mini cart #1304354

    You can close thanks

    in reply to: Mini cart #1304215

    Thanks. It’s that plugin that has got translation error! I write them.

    in reply to: Mini cart #1303957

    Hi I can’t did the change because last time I did widget gave me issue on the web site And I set up them all again :(

    in reply to: Mini cart #1303635

    The word “informaizoni” is not correct. Correct word is “informazioni”.
    But probably is a theme translation because I’m using Enfold view for my ecommerce.

    in reply to: Mini cart #1303374

    hi Rikard, now it’s ok.
    But I have other issue. In my payment page (I use woo commerce with enfold) I see an automatic sentence that has got an error inside. But I can’t understand where I can modify.
    I attach scrrenshot.
    Thanks

Viewing 30 posts - 1 through 30 (of 149 total)