This is the answer from ninjaforms:

My name is Mia and I lead the Customer Success team here at Ninja Forms.

As Keith has previously informed you, this looks like a problem with how the Enfold theme works. Like you told us? When Enfold is turned off, the functionality works. When Enfold is enabled, it breaks. Ninja Form’s css is sometimes overwritten by the theme’s styles. That’s what appears to be happening in this case. From reading the exchanges in this ticket it sounds like that you have tracked down the particular css for the issue. What you might try is adding custom css in Enfold to change the css behavior for that particular element (see below) to make it do what you need it to.

.flatpickr-calendar.animate.arrowTop.arrowLeft.rightMost.open

That should overwrite Enfold’s css since you’d add it in Enfold’s settings. We wouldn’t be able to help with where it is added since we don’t support their theme but it’s likely in their theme editor. When you test your changes make sure and flush any cache so you get fresh results.

We certainly do appreciate your long standing relationship with us and your business but our policy has always been not to support other plugins or themes.

Thanks

Mia

Interesting game you guys on both sides are playing. I paid for both “plugins” and get no support.

• This reply was modified 7 months, 2 weeks ago by sj.

In my case it is part of ninjaforms. And ninjaforms is uptodate!

Hi,

no everything is set to 100%. I already contacted the plugin developers.
This was their answer:

When is “before”? Did you update the theme or Ninja Forms immediately prior to seeing the issue? What changed on the site after which the issue occurred and before which it did not? Undoing that change (i.e., rolling back to an earlier version of an updated site component) may be the most straightforward way to resolve the issue without needing to contact the theme maker.

Since the issue does not occur in the absence of the theme, it is near certain that the issue results from a conflict between the theme and Ninja Forms. We cannot develop Ninja Forms in such a way as to “chase” compatibility with a theme that we do not control, since the theme creator could at any time introduce new changes that might “undo” any development work we devoted to correcting a problem that may have been introduced by the theme in the first place.

To be candid, if you are unable or unwilling to communicate with the theme creator and you are unable to roll back a site component to resolve the issue, I’m not sure what further assistance we can provide. As you may know, Ninja Forms defers to the site theme and page builders for most matters of page styling, and the theme has a significantly larger role to play in how things appear on your site than Ninja Forms. You can find more information about this here: https://ninjaforms.com/docs/styling-your-forms/

Without being able to discover how the theme might be interacting with the datepicker (by communicating with the theme maker) and whether any changes to the theme might have occurred since the datepicker appeared as expected, we have profoundly limited ability to troubleshoot, as we are not experts with the enfold theme. The best person who can provide expertise about how that theme works is its creator.

Unfortunately, because I am missing crucial information about the problem that can best be provided by the theme maker, if you are unable or unwilling to communicate with the theme maker, a solution to the conflict may remain out of reach.

Please let me know if you have any questions.

So please don’t give me the same answer. Lets try to fix it. I use multiple enfold licences for already 10 years and barely needed any support. Now I need it.

Thanks