Hi again. This is becoming very urgent thanks. We have launched a marketing campaign and the videos are critical to it. Thanks

Hi Wildwood. Yes, that client’s website is with GoDaddy but is not on a Managed WP plan (at least not that I am aware of).

Hi again Yigit
I have replaced the iframe code block with an ALB video element and then re-enabled the Wordfence firewall. That has solved the problem. So, the iframe code I used seems to have been the cause. For info.
Thanks, Mark

What I am trying to figure out is why only this website has an issue. The 30 or so other websites with Enfold and Wordfence do not seem to have the same issue.

Hi Jordan. I reverted to Backup successfully and then tried to perform the update again and ended up with the same error. So, I have again reverted to backup. So, the website is back. But WordPress needs updating as does the Enfold Theme. This is the state before I had the two unsuccessful attempts to update WordPress and the Theme.

I have added the Cpanel and wp-admin login details to the private panel.

Is there anything you would like me to try or will you have a look?

Thanks for your prompt support.

Excellent thanks Rikard. Disablig teh plugin worked. Regards, Mark

Thanks Rikard. That has worked and the theme has n ow updated successfully. Much appreciated. Mark

Thanks Andy

At the moment I don’t need any more help for this. Thanks.

Mark

Hi Elliott

Actually, I have just looked more into the website and just installing the config-layerslider folder did not work. It has allowed me into wordpress but the theme seems a mess. So, I am going to download Enfold from Themeforest and do a full reinstall of Enfold. There must be more incomplete folders from the update.

Mark

Hi Elliot

I cannot get into WordPress to delete the theme. I get that error.

Can I (in cPanel file manager) copy over the folders and files for config-layerslider/LayerSlider/ from another website that I have upgraded to 3.3.2? Might that work?

Otherwise, it seems that I will have to uninstall wordpress then reinstall a clean version.

Mark

Hi

I have been looking into file manager on cPanel since I received the fatal error on updating the theme. The file config.php is missing from the config-layerslider folder along with many sub folders and files under config-layerslider/LayerSlider/. I can see the config-layerslider/config.php file in my other websites with version 3.3.2 along with an update.txt file and with a number of sub folders/files under config-layerslider/LayerSlider/. Many of these sub folders and files are missing in the website with the fatal error. The only folders under LayerSlider are demos and includes and there are no files under LayerSlider.

Any idea why this file may be missing after the upgrade? Are other files possibly missing? Can I copy over the config-layerslider folder with all sub folders and files from another 3.3.2 website to try and fix?

Thanks, Mark

Hi Elliott

Sorry about this. I have only asked for help twice in 2 years since using Enfold and building many sites. I am not a developer so I don’t have much coding experience. It also seems I am in a time zone with about 12 hours difference to you so hence the response delays.

I have now fixed (at least temporarily) the alignment of the “Book Online” button with the phone number in the small bar above the menu. I don’t think that what I have done this is the correct the way to do it but I have changed the Phone Number and small info text to below. The small change I made is to change the position for the button to ‘none’. I am not sure if that is OK or not but it has fixed the vertical alignment (at least temporarily).

1300 366 284 | [av_button label='Book Online' link='page,149' link_target='' size='small' position='none' icon_select='yes' icon='ue84e' font='entypo-fontello' color='custom' custom_bg='#48d130' custom_font='#ffffff']

The weird things is that the order I use to change the Phone Number or the CSS affects the result. E.g. if I change the CSS first then change the Phone Number in Header/Extra Elements then the alignment of the phone number and button is fine in the phone area. But if I make any change to the custom CSS after saving the content in the Header/Extra Elements phone area then the alignment of the phone number and button get messed up. Can you please confirm if there is a right or better way to do this?

I also changed the padding in the css code you gave me to the following with 2px for above and below. The button was looking too thin and cramped with 0. This css code changes the breadcrumb. By using 2px for above and below the breadcrumb still looks OK and the button is a bit better.

.phone-info .avia-button, .phone-info .avia_button { padding: 2px 10px !important; }

But, what I don’t understand is why this phone.info css affects the breadcrumb.

Thanks again. Mark

Thanks Elliott

That has fixed the breadcrumb vertical alignment.

Now in the small bar above the menu the Book Online button is a bit too thin and still not aligned with the phone number. You can see the phone number and button vertical alignment at http://www.backfocus.com.au.

Thanks, Mark

Thanks Elliott. I tried the CSS code above and that fixed the breadcrumb vertical alignment HOWEVER that stops the transparent header working. So, I have removed the css and the breadcrumb has gone back to top aligned. Any other suggestions?

The breadcrumb was fine until I tried some custom CSS then deleted it. Not sure why the breadcrumb did not go back to normal when I deleted the CSS.

Thanks, Mark

Excellent thanks Rikard. That worked perfectly.

It demonstrates the great thing about Enfold. You can have no coding knowledge and still build really great websites.

Thanks for your responsive help. Mark