Hi Rikard,
thanks a lot for your reply. You were right, the smush plugin caused the problem. After deactivating the plugin everything works fine again.
Thanks a lot for your support.

Best regards,
Christina

Hi Rikard,
thanks a lot for your reply and help, everything is working fine again. After installing this theme I updated the enfold theme and also deactivated the jQuery plugin afterwards to check if the problem still exists – everything is still working fine.

Thanks a lot.

Best regards,
Christina

Hi Rikard,

my hosting provider only needs the information from wich country you’re accessing with your IP address. I hope, you have then access to my dashboard because my advanced layout builder still doesn’t work (doesn’t react). Can you give me a hint what the reason can be?

Best regards,
Christina

Hi Rikard, I don’t block any IP ranges. I access the page from Austria. How can we resolve this problem, to get you access to the dashboard? The access data I sent you works fine for me.
Br, Christina

Hi Victoria, after updating the php version, everything is working fine again. Thanks a lot for you support! Best regards

Hi Rikard, thx for your answer, but unfortunately, the video still doesn’t work. It’s loading endlessly. I also tried an alternative as you suggested and added the video element. But this element also doesn’t play the video. Now, this element is still on the site but I deactivated it for all devices – maybe you can have a look on it?
And as you mentioned before, autoplay doesn’t work on mobile devices – exactly for this reason I deactivated autoplay – so “autoplay” cannot be the reason for my problem, right? What else can I do to make the video work?

Thx in advance,
best regards,
Christina

Thanks a lot for solving my problem!!
Best regards

Hi Victoria, thanks a lot for your quick reply. I already activated the option “Show on single entry”, nevertheless, the post format on the single page doesn’t show a preview picture. What else can I do?

Thanks in advance

thanks a lot, your hint to change the php file worked, the website is online again! :-)

thanks very much, funk_doobie, for your quick respond to this issue