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I added that but it still doesn’t work. I added it, as you can see (you have login info) to the functions-enfold.php file, at the bottom. I don’t seem to have a functions.php file
Any other ideas? worked fine before them update?
It is not on the contact page, it is on the child contact pages, eg http://www.coolcaraircon.co.uk/contact-us/birmingham/ or http://www.coolcaraircon.co.uk/contact-us/solihull/
This is what the emails from the contact form on our pages looked like before upgrading the theme, for example:
From: J (Email address hidden if logged out) [mailto:J (Email address hidden if logged out) ]
Sent: Sunday, May 8, 2016 7:41 PM
To: (Email address hidden if logged out)
Subject: Price inquiryName: Jackie mclean
E-Mail: J (Email address hidden if logged out)
Contact No.: 07732396607
Subject: Price inquiryMessage: Hi, I am inquiring on a price for three vehicles to be re gassed on same appointment in Redditch please? Thanks
They worked properly, the email in the ‘from’ field being that of the customers.
Now, since updating the theme, we get this, as an example
On 10 May 2016 at 15:24, Cool Car AirCon < (Email address hidden if logged out) > wrote:
Name: James
E-Mail: (Email address hidden if logged out)
Contact No.: 07841386512
Subject: ac rechargeMessage: Can you let me know a price please?
So when replying we are replying to our main, head office email and not the customers.
Now, I did try that plugin on my own personal wordpress site, and it sort of works as it should, though the ‘from’ email is still the main sites email address and not the customers but on replying to it it does actually reply to the customer. Doesn’t look like the same format as it used to but does work as intended. I assume you use the contact form 7 within your enfold theme and its not working therefore as it should? Is that correct as I can’t see the contact form 7 plugin installed on site.
Worried about installing it and it stops other things working on the site or is it an easy fix and something you can do under the 6 months support? You have my login details. I use that form on about 10 different pages each sends to a different email address. It just needs to work as it used to before I upgraded your theme, where on any one of the contact us pages, the customer can enter their info, the email is sent to the email address registered to that contact form so our franchisee gets it, and replies direct to the customer and not to the current (Email address hidden if logged out) ‘ email address is appears to come from.
Hope that makes sense
