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Rikard –
I added the url into the private details section. Thanks for getting back to me. Wondering if we could resolve today if at all possible. getting major errors and cannot edit my content on my site using the editor.
I’m using chrome on a mac. Version 71.0.3578.98 (Official Build) (64-bit). Just a version behind. I can update today and see if it’s still happening. I’d hate to have this happen for some customers that are on various browsers/versions.
oh, I see that now. Thanks for trying to help. It’s really bad that Kriesi team (that I actually paid for support) is so slow to respond to issues. I have included my backend info more than once, screen shots and when they finally do respond, it’s another question to delay the process even more vs trying to use my login credentials to actually log in and see what is actually going on.
I stated in an eariler thread that the reason they aren’t duplicated on the hoody and t-shirt are because those 2 items are set up as variable items because a size has to be selected.
The others don’t require a variable so they don’t need to be set up that way. Could you help?
Mike,
Thanks for getting back to me. The price is still be duplicated 3 times. And it looks like the middle/center price that is being shown, is including the tax. The reason the short code was added previously was because someone from enfold support asked me to add it to prevent the prices from duplicating. But the short code didn’t work. Do you know of any other workaround?I replied to the email with a screenshot but not sure it went through. I would add a screenshot to this thread but I don’t know how to upload from here.
Thanks for your help on the store front/grid duplicate.
Shannon
Rikard,
The issue is on the store page of the site. There is not an option to upload a screenshot or I would do that.
I have put in several tickets and response is taking forever. Victoria sent a work-around – which I noted that I tried that option and it did not work. Please help with the duplicating prices and the duplicating product options.Thanks,
ShannonThanks Victoria,
I tried what you suggested and it didn’t work. I created a new page with the product grid. The page itself looked fine. I then changed the shop page to direct to the new page. The shop is still duplicated at the bottom. And in fact, when I open the newly created page (where i created my own product grid) it is now showing the orange bar/notice that reads “This page is set as the default WooCommerce Shop Overview and therefore does not support the Enfold advanced layout editor
(Learn more)”. I have no idea how it defaulted to that by manually created the new page and the grid as suggested. I saw the other work around that is said to be more complicated. I am new to this wp, therefore not comfortable with editing a php file.Additionally, the shop page that is duplicated is showing the price 3 times – the woocommerce page and the page I created. A prior ticket was created requested a work around. I added the quick css script area under general styling as suggested and that did not work. My site is set to go live tomorrow and with all these suggestions that aren’t working – things are becoming more of a mess. Please help.
quick css snippet you suggested:
the script you told me to add to the quick css area: .price .woocommerce-Price-amount.amount:nth-child(1),.price .woocommerce-Price-amount.amount:before{
display:none!important;
font-size:15px;}
.price{
font-size:0px!important;
}————
thank you,
shannonI tried what you suggested and it didn’t work. I created a new page with the product grid. The page itself looked fine. I then changed the shop page to direct to the new page. The shop is still duplicated at the bottom. And in fact, when I open the newly created page (where i created my own product grid) it is now showing the orange bar/notice that reads “This page is set as the default WooCommerce Shop Overview and therefore does not support the Enfold advanced layout editor
(Learn more)”. I have no idea how it defaulted to that by manually created the new page and the grid as suggested. I saw the other work around that is said to be more complicated. I am new to this wp, therefore not comfortable with editing a php file.Additionally, the shop page that is duplicated is showing the price 3 times – the woocommerce page and the page I created. A prior ticket was created requested a work around. I added the quick css script area under general styling as suggested and that did not work. My site is set to go live tomorrow and with all these suggestions that aren’t working – things are becoming more of a mess. Please help.
quick css snippet you suggested:
the script you told me to add to the quick css area: .price .woocommerce-Price-amount.amount:nth-child(1),.price .woocommerce-Price-amount.amount:before{
display:none!important;
font-size:15px;}
.price{
font-size:0px!important;
}————
thank you,
shannonI have not received any help. I put my support ticket in Jan 14. Why is it taking so long to receive a response / help? Also, is there an easier way to find your actual support ticket in the forum? I had to literally shuffle through 6 pages to search for my specific ticket. To then see there has been no response. Please help.
