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November 30, 2023 at 9:17 am in reply to: Products grid causes 503 Service Unavailable error #1426770
The first one has 14 and the other has 5.
It’s odd because one of the other categories that worked fine has 24.
November 29, 2023 at 7:36 pm in reply to: Products grid causes 503 Service Unavailable error #1426732I have had our host increase the resources available to the site, and this seems to have fixed the issue. I would still love to know why those 2 categories are exhausting the server resources.
November 29, 2023 at 6:57 pm in reply to: Products grid causes 503 Service Unavailable error #1426728Why would this only occur with those specific 2 categories? It works if I choose any other category.
- This reply was modified 1 year ago by shanhard.
November 29, 2023 at 11:38 am in reply to: Products grid causes 503 Service Unavailable error #1426693Added wordpress login credentials below
Hi Mike, go ahead and close it. Thanks again.
This reply has been marked as private.I have edited the parent theme functions file. Is there anyway I can do this with the child theme, so that when I update the theme it doesn’t overwrite my changes?
Hi Mike, thanks. What do you mean by ‘within the element’?
OK so now the countdown works, I did nothing to make it work I just noticed it was working today. Did you change something?
Next question: How can I get the featured image on event detail pages to show the full image, instead of a cropped portion of it?
Example here: https://trailandenduro.com.au/event/te-mcc-kickstart-night-season-launch/
I had to add the event flyer in the event description as the featured image at the top was not showing it all.Interestingly, when I imported all content, the countdown ceases to function!
The test site *is* running on the Enfold child theme.
No there was no special install of wordpress. I installed it originally from cPanel, and it was the official/original version.
I will try exporting all the content to the test site and see if it works there.
Thanks again Mike, for you patience and persistence. Sometimes I encounter a stubborn issue like this that really takes it out of me – thanks for sticking by.
Yes, that’s correct.
The live site was upgraded from an old theme, the testing site is a clean wordpress install. Could there be something hanging over from the old theme in the database causing issues?Hi Mike,
It’s definitely not the server, please see the test installation I have done in a sub folder below in the private data. The countdown works.Hi Mike,
I just did that and the issue still persists :-(Thanks Mike,
Should I try re-uploading all the theme files via FTP? That is one thing I haven’t tried yet.Hi Mike, please go ahead and do whatever you need to do to get this working.
There is definitely no object caching on the server, I checked with the host today.Hi Mike,
Yes I tried that too, still doesn’t work :-(Hi Mike,
Thanks for the reply… answers to your questions below:Layer slider? I disabled the layer slider in the theme options: Layout Builder > Integrated (Bundled) Layer Slider Plugin.
Caching? No we aren’t using object caching on the server (that I know of). We are using WP Optimize caching plugin.
Scripts? No there are no scripts. It’s an enfold theme with the church demo content.
Hi Ismael, the website has moved now, but the countdown on the homepage is still not working.
New URL is in the private section, login information for the WordPress account is still valid. If you need FTP access please let me know.Hi Ismael,
Thank you that looks perfect!Now how about the event countdown on the home page? It doesn’t seem to show anything even though the next event is coming in May.
Best Regards,
SHi Ismael,
I have updated the FTP password and the WP user account, details are in the private content.To be honest, I would prefer the layout to look like the church demo. It is a really simple clean design.
Finally, the countdown element on the homepage s still not working, too.
Thanks for your patience, and assistance.
Which config file? All you need to copy is the default-template.php file and place it inside the tribe/events/v2 folder in the child theme directory.
This is what I did :-)
Adding the function did not help the display of our events page. I hope you can work out what is wrong.
EDIT: I needed to hard refresh the page, it looks a little better now but the layout is still broken and still not matching your church demo layout.
I will try the suggested mods.
I have added more info in the private content, for some reason the ftp url above was showing with http:// in front of it, which is incorrect.
This reply has been marked as private.Hi Ismael, I tried the updated design, and have added the folders to my child theme with the config file etc. but now the events page has more display issues. Please take a look.
Hello Ismael and Yigit, did you have any luck diagnosing the issue? This is the only thing preventing me from handing the site over to my client and going live on their own domain.
Hi Yigit, that setting is not checked, the events page is trying to use the enfold styles but there is an error and it is not working.
Hi again Ismael,
After re-uploading the theme files there is no change to our issue. The event page layout is still broken and the homepage event countdown is still not working.Best Regards
Hi Ismael,
No I haven’t done anything with that file., I will try overwriting the theme with FTP now and let you know if this fixes it.Kind Regards
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