Hello. I appreciate your responses to this case and the responsiveness of Enfold support. It was determined that caching in Enfold and a plugin was the source of the problem. This case can be closed.

Thank you, Nikko, I have reposted the info in a private reply.

Hi Rikard. Yes, thank you! The background for the promo box is set to be blue but it is displaying as light gray in the scenarios I described above.