Your update caused the conflict, please take ownership of this problem.

You have offered no support so far, I have paid for support and do not expect to receive 2 reply’s fobbing me off.

I have spoken to the plugin developer and here is their supply:

Hi paul_pollard_fraser,
Hope you are doing good today. :)
Please do note that by default the tickets are public, and we don’t recommend sharing login credentials in the forums due to this. Enabling support access to the website would be the recommend methods if you are looking to provide us with access to the dashboard.
Please check this manual for more info about support access:

Regarding the issue, I could notice once I logged into your website. On giving a closer look, it was more of a conflict with Asset Optimization in Hummingbird with the Optimization feature enabled in Enfold theme, under Enfold > Performance.
[image pos=”0″]
Enabling the same features in theme, and plugin side was causing the issue. I have disabled the file compression in Enfold theme side, and now the homepage loads fine with Hummingbird plugin activated.

This seems to have covered the issue but when I try to update the theme I get the following error message:

The update process is starting. This process may take a while on some hosts, so please be patient.

Enabling Maintenance mode…

Updating Theme Enfold (1/1)

An error occurred while updating Enfold: Update package not available.
Disabling Maintenance mode…

Some of your translations need updating. Sit tight for a few more seconds while we update them as well.

Updating translations for Jetpack by WordPress.com (it_IT)…

Translation updated successfully.

All updates have been completed.

Please advise?

This site is a clone, you can produce a local backup using All-in-one WP Migration if you wish. When you run the update you should find that site starts to load but then hangs as code errors. You should still be able to log into the back end.

Please see attached, you have a clone of m56.co.uk:

Re: m56.co.uk
Inbox
x

Nestify via freshdesk.com
Mon, 15 Apr, 16:01 (7 days ago)
to me

Hi Paul,
​
I cleared server side cache. Chrome is showing an error related to this theme:
​
ncaught SyntaxError: Unexpected token }
File: https://m56.co.uk/wp-content/uploads/dynamic_avia/avia-footer-scripts-080b28f115197f4f33cb050bb1f89013.js
​
Does the theme have any option to regenerate css / dynamic content?
​
Thanks,
Sam

Ticket: https://nestify.freshdesk.com/helpdesk/tickets/5903

On Mon, Apr 15 at 10:58 AM , Paul Pollard-Fraser < (Email address hidden if logged out) > wrote:
I have just updated my WP Enfold theme to 4.5.5 and the site hangs?

Could this be a caching issue on the server?

5903:264723

Paul Pollard-Fraser < (Email address hidden if logged out) >
Mon, 15 Apr, 16:06 (7 days ago)
to Nestify

Hi Sam,

I’m not sure, I have sent you login credentials for you to have a look if you don’t mind?

On Mon, 15 Apr 2019 at 16:01, Nestify < (Email address hidden if logged out) > wrote:
Hi Paul,
​
I cleared server side cache. Chrome is showing an error related to this theme:
​
ncaught SyntaxError: Unexpected token }
File: https://m56.co.uk/wp-content/uploads/dynamic_avia/avia-footer-scripts-080b28f115197f4f33cb050bb1f89013.js
​
Does the theme have any option to regenerate css / dynamic content?
​
Thanks,
Sam

Ticket: https://nestify.freshdesk.com/helpdesk/tickets/5903

On Mon, Apr 15 at 10:58 AM , Paul Pollard-Fraser < (Email address hidden if logged out) > wrote:
I have just updated my WP Enfold theme to 4.5.5 and the site hangs?

Could this be a caching issue on the server?

5903:264723

—

Regards

Paul Pollard-Fraser – Deva Blinds Ltd devablinds.co.uk

Twitter: http://www.twitter.com/devablinds
Facebook: http://www.facebook.com/devablinds
Google+ : https://plus.google.com/u/0/b/102563787553842403454/
Members and supporters of makeitsafe.org.uk – We make child safe blinds.

Nestify via freshdesk.com
Mon, 15 Apr, 16:27 (7 days ago)
to me

Hi Paul,
​
https://m56.co.uk/ is now back online. Enfold settings > performance tab had option to clear old css and js files.
​
Thanks,
Sam

Ticket: https://nestify.freshdesk.com/helpdesk/tickets/5903

On Mon, Apr 15 at 11:06 AM , Paul Pollard-Fraser < (Email address hidden if logged out) > wrote:
Hi Sam,

I’m not sure, I have sent you login credentials for you to have a look if you don’t mind?

On Mon, 15 Apr 2019 at 16:01, Nestify < (Email address hidden if logged out) > wrote:
Hi Paul,
​
I cleared server side cache. Chrome is showing an error related to this theme:
​
ncaught SyntaxError: Unexpected token }
File: https://m56.co.uk/wp-content/uploads/dynamic_avia/avia-footer-scripts-080b28f115197f4f33cb050bb1f89013.js
​
Does the theme have any option to regenerate css / dynamic content?
​
Thanks,
Sam

Ticket: https://nestify.freshdesk.com/helpdesk/tickets/5903

On Mon, Apr 15 at 10:58 AM , Paul Pollard-Fraser < (Email address hidden if logged out) > wrote:
I have just updated my WP Enfold theme to 4.5.5 and the site hangs?

Could this be a caching issue on the server?

—

Regards

Paul Pollard-Fraser – Deva Blinds Ltd devablinds.co.uk

Twitter: http://www.twitter.com/devablinds
Facebook: http://www.facebook.com/devablinds
Google+ : https://plus.google.com/u/0/b/102563787553842403454/
Members and supporters of makeitsafe.org.uk – We make child safe blinds.
5903:264723

Paul Pollard-Fraser < (Email address hidden if logged out) >
Mon, 15 Apr, 16:29 (7 days ago)
to Nestify

Great stuff. Thank you.

Paul Pollard-Fraser < (Email address hidden if logged out) >
Mon, 15 Apr, 16:46 (7 days ago)
to Nestify

Sam,

I have just upgraded blindsanglesey.co.uk and then deleted the css and js files but the same happens?

Nestify via freshdesk.com
Mon, 15 Apr, 16:50 (7 days ago)
to me

Hi Paul,
​
Please try setting the option ‘Javascript file merging and compression’ to Disable from performance tab, then select ‘Delete old CSS and JS files’ followed by save all changes.
​
Thanks,
Sam

Ticket: https://nestify.freshdesk.com/helpdesk/tickets/5903

On Mon, Apr 15 at 11:46 AM , Paul Pollard-Fraser < (Email address hidden if logged out) > wrote:
Sam,

I have just upgraded blindsanglesey.co.uk and then deleted the css and js files but the same happens?

On Mon, 15 Apr 2019 at 16:29, Paul Pollard-Fraser < (Email address hidden if logged out) > wrote:
Great stuff. Thank you.

On Mon, 15 Apr 2019 at 16:27, Nestify < (Email address hidden if logged out) > wrote:
Hi Paul,
​
https://m56.co.uk/ is now back online. Enfold settings > performance tab had option to clear old css and js files.
​
Thanks,
Sam

Ticket: https://nestify.freshdesk.com/helpdesk/tickets/5903

On Mon, Apr 15 at 11:06 AM , Paul Pollard-Fraser < (Email address hidden if logged out) > wrote:
Hi Sam,

I’m not sure, I have sent you login credentials for you to have a look if you don’t mind?

On Mon, 15 Apr 2019 at 16:01, Nestify < (Email address hidden if logged out) > wrote:
Hi Paul,
​
I cleared server side cache. Chrome is showing an error related to this theme:
​
ncaught SyntaxError: Unexpected token }
File: https://m56.co.uk/wp-content/uploads/dynamic_avia/avia-footer-scripts-080b28f115197f4f33cb050bb1f89013.js
​
Does the theme have any option to regenerate css / dynamic content?
​
Thanks,
Sam

Ticket: https://nestify.freshdesk.com/helpdesk/tickets/5903

—

Regards

Paul Pollard-Fraser – Deva Blinds Ltd devablinds.co.uk

Twitter: http://www.twitter.com/devablinds
Facebook: http://www.facebook.com/devablinds
Google+ : https://plus.google.com/u/0/b/102563787553842403454/
Members and supporters of makeitsafe.org.uk – We make child safe blinds.

—

Regards

Paul Pollard-Fraser – Deva Blinds Ltd devablinds.co.uk

Twitter: http://www.twitter.com/devablinds
Facebook: http://www.facebook.com/devablinds
Google+ : https://plus.google.com/u/0/b/102563787553842403454/
Members and supporters of makeitsafe.org.uk – We make child safe blinds.

—

Regards

Paul Pollard-Fraser – Deva Blinds Ltd devablinds.co.uk

Twitter: http://www.twitter.com/devablinds
Facebook: http://www.facebook.com/devablinds
Google+ : https://plus.google.com/u/0/b/102563787553842403454/
Members and supporters of makeitsafe.org.uk – We make child safe blinds.
5903:264723

Paul Pollard-Fraser < (Email address hidden if logged out) >
Mon, 15 Apr, 21:22 (7 days ago)
to Nestify

That has worked.

But not on blindsbebington.co.uk

Should I just avoid this upgrade and wait until things have been resolved?

Nestify via freshdesk.com
Mon, 15 Apr, 21:25 (7 days ago)
to me

Hi Paul,
​
Yes, this looks like a bug in latest theme version. Please check with Enfold if they have any other workarounds for this.
​
Thanks,
Sam

Ticket: https://nestify.freshdesk.com/helpdesk/tickets/5903

On Mon, Apr 15 at 4:22 PM , Paul Pollard-Fraser < (Email address hidden if logged out) > wrote:
That has worked.

But not on blindsbebington.co.uk

Should I just avoid this upgrade and wait until things have been resolved?

On Mon, 15 Apr 2019 at 16:50, Nestify < (Email address hidden if logged out) > wrote:
Hi Paul,
​
Please try setting the option ‘Javascript file merging and compression’ to Disable from performance tab, then select ‘Delete old CSS and JS files’ followed by save all changes.
​
Thanks,
Sam

Ticket: https://nestify.freshdesk.com/helpdesk/tickets/5903

On Mon, Apr 15 at 11:46 AM , Paul Pollard-Fraser < (Email address hidden if logged out) > wrote:
Sam,

I have just upgraded blindsanglesey.co.uk and then deleted the css and js files but the same happens?

On Mon, 15 Apr 2019 at 16:29, Paul Pollard-Fraser < (Email address hidden if logged out) > wrote:
Great stuff. Thank you.

On Mon, 15 Apr 2019 at 16:27, Nestify < (Email address hidden if logged out) > wrote:
Hi Paul,
​
https://m56.co.uk/ is now back online. Enfold settings > performance tab had option to clear old css and js files.
​
Thanks,
Sam

Ticket: https://nestify.freshdesk.com/helpdesk/tickets/5903

—

Regards

Paul Pollard-Fraser – Deva Blinds Ltd devablinds.co.uk

Twitter: http://www.twitter.com/devablinds
Facebook: http://www.facebook.com/devablinds
Google+ : https://plus.google.com/u/0/b/102563787553842403454/
Members and supporters of makeitsafe.org.uk – We make child safe blinds.

—

Regards

Paul Pollard-Fraser – Deva Blinds Ltd devablinds.co.uk

Twitter: http://www.twitter.com/devablinds
Facebook: http://www.facebook.com/devablinds
Google+ : https://plus.google.com/u/0/b/102563787553842403454/
Members and supporters of makeitsafe.org.uk – We make child safe blinds.

—

Regards

Paul Pollard-Fraser – Deva Blinds Ltd devablinds.co.uk

Twitter: http://www.twitter.com/devablinds
Facebook: http://www.facebook.com/devablinds
Google+ : https://plus.google.com/u/0/b/102563787553842403454/
Members and supporters of makeitsafe.org.uk – We make child safe blinds.
5903:264723

Paul Pollard-Fraser < (Email address hidden if logged out) >
Mon, 15 Apr, 21:25 (7 days ago)
to Nestify

Thank you.

Thanks Mike, I will crack on with my sites now.

Yegit,

Im not sure you are getting the link??