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I’ve applied some of the suggestions from that thread, not successfully at the moment. I think I’ll spend some more time on it, by playing with numbers and see what happens. I’ll let you know.
Thank you!
Hi Andy,
I’ve just tried, but there are still some issues, but it’s worse. I’ve attached two links that show the resulthttps://www.dropbox.com/s/ya1e7107c6j895f/homepage.png?dl=0 – here the content should be enough long to have the footer automatically at the bottom
https://www.dropbox.com/s/cmdtbi67skh1ilg/blog.png?dl=0 – here the content is short and the footer should appear at the bottom with an empty space before it
I did some changes in the functions.php file, but the problem occurred before changes.
Anyway they’re not changes related to layout: I’ve added a shortcode, changed the size of featured pictures and changed the overlay icon for suggested posts thumbnails.
I did some changes in the CSS, using WordPress Jetpack but again, they are not related with the layout.
I’ve tried by deactivating the plugins, but it didn’t work. You can have a try if you want and deactivate plugins if needed. I’m giving you a temporary admin profile.Thank you
Hi Kriesi!
Good news! Before writing this answer, I’ve tried to replicate the issue for the last time, and while I was on the admin panel, I received a theme update notification, installed it (3.4.3) and now it’s finally working properly!
Thank you for your answer anywayRegards
Luigi
This is really ridiculous. You’re asking me to look for an alternative plugin, when I’ve already paid for it, and I’ve paid for your theme. Furthermore, NextGEN is one of the most popular plugins for WordPress, I’m not talking about a piece of code I wrote on my own just for me!
I work as a software developer and this kind of bug would be classified as critical, meaning that there is an user that can’t continue working with the tools he paid and because of this, he deserves the absolute priority in the list of tickets for the next sprint. If that means collaborating with other companies, like in this case, it’s not my role bouncing the ball between you and them.
I don’t really want to be one of those annoying users, but at the same time I don’t really think I deserve this kind of assistance. So, I’m asking again, please find a solution for this issue and keep me posted. I’ve already give to you a temporary admin profile for accessing my wordpress. If you need something more let me know. If you need it, this is the support contact at NextGEN: (Email address hidden if logged out)Regards
Luigi
Hello, I’m still waiting for a feedback here. Honestly I was expecting a more efficient customer care service. I know a bug fix might take time, but keeping a paying user posted should be immediate. I don’t know the nature of the bug, but if it happens only with this theme, I would exclude it’s a plugin issue. I gave you also a temporary admin profile in order to help you with debugging. Please let me know something
I’ve just received an answer from NextGEN. This is what they wrote:
We would be happy to let you know where the issue is located but given there isn’t one with the default WordPress Twenty series themes when using NextGEN Gallery but there is an issue when using the Enfold theme it would point to the problem being within their code.
At this time our scope of support does not extend to other authors’ works … if we do happen to have time in our schedule and access to their code (the first may be possible at some time but the second would require their involvement) we may be able to debug their code to find the problem but at the moment the opportunity to sort this out immediately is not available.
Our apologies for any inconveniences this may be causing.
– Cais.
Hello! Is there anything else I can do now? I’m stuck with the building of my website because of this…
