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Thanks for the prompt reply. I’ve done it already. You are doing a really good job and I’m very happy with your customer support. Thank you again.
I am so sorry for the late reply. I was out of town.
Here is the link. Please look at the gray line below the icon boxes. Thank you for your help
Thank you for your prompt reply. After rebuilding the page several times I have finally figured out the problem. Appareantly I used some icons or some html tags and those extra elements caused the problem. As you might be addresses this issue in the future I am writing what I did to resolve the problem.
I copied the content to Word. Then I deleted the sections on the page. I created the sections from sctratch, and pasted the content back without any extra html tags. Page is running ok now. Sorry to bother you but maybe this will prevent some future posts about the same issue. Thank you again.
Hello,
It looks like the problem has not relapsed.I upgraded to 7.3 then encountered the issues. I downgraded it back to 5.6 then the problem vanished. I upgraded once more to 7.0 yesterday. So far the issue seems to have gone. I have no idea about what happened. I am sorry that I made you busy.
Hello again,
I am using 4.5.6. I see the issues in the main and secondary menu. The font color of the menu items is gray. However, when I switch to php version 7.0 or above it gets blue. Moreover, the background color of the menu is normally white. In Php updated version it gets transparent, making it impossible to read the menu drop down pages. I am sharing you my link to the website. I just changed my php version to 7.0. So it will take some time to see the issues. You can visit and see the issues on the site.Thanks a million Rikard. Your suggestions helped me look at the right places to sort the problem out.
Thanks for the reply Rikard. The case is some weeks ago I wasn’t even aware of web site optimization at all. I didn’t use to do anything to speed my site up. However, after this latest Enfold update my site got really slow. Then I Googled and found sites like GTmetrix and Pingdom. That’s how I learned my site needed some sort of optimizations.
Going back to the issue, my site was working fine without any optimization. Then it suddenly got slower. I changed my hosting plan. It did not work. I optimized my site again it did not work. Maybe it is just a coincidence that I updated Enfold and that it got slow. In fact I need to know what is causing it. Yet. nobody so far have been able to diognose it.Hi Rikard,
Actually I do use third party plugins all of which are reliable and some are premium. I tired options, optimizing and thousands of other things. But especially after the last update my site got significantly slow. I upgraded my hosting plan, deactivated all plugins but still no change. You can find my gtmetrix results. I believe there is something wrong with the updated theme . Maybe it is not compatible with one of the plugins I don’t know. I am generally pleased with the theme and don’t want to change it. But I feel desperate to change it now.Hello there,
I updated my theme but it seems like there is problem with icon lists and counters. I am sending you the urls of the pages. What might be causing this?I am going to do it next time on my own. Besides you wanted my credentials to update it and I gave you. I am not asking for a lifetime update anyway. I am just kinda freaked out after two failures. Anyway I just thought you asked my credentials in order to update the theme for only this time. I changed my password and username as you sound like you are not going to help apart from sending me the documentation again. Anyway please just tell me how I can download the latest update. I will figure it out on my own and won’t bug you guys. Thanks for wasting my time.
So can I share my ftp and wp credentials with you? I don’t trust my expertise and luck :). And I don’t have the latest version of Enfold theme
Ok I will try that one. Btw I don’t worry about the data loss cause I get a backup very often. I just teach online and don’t want to cause inconvenience for my students. Thanks for your help and hope coming updates of Enfold could be carried out as simple as it used to be.
