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I’m running the latest version of Enfold and i still cannot get my instagram to load. I also tried Smash Balloon and for some reason it says I don’t have a business account but I do on both FB & IG. I also don’t love how the privacy around using that plug-in anyhow but I tried and still does not work.
I have this same problem. I have installed that smash balloon plugin but not sure what to do next. Please help.
FYI – I’ve reinstalled the theme on wordpress instead of ftp where updating was not working and deleted the old theme (first). My site is back up. Not all my widgets are back so I will have to reset that in the footer. I will look at the new update changes and hopefully this also solves my original instagram once I get that back up and running.
Okay, so I now downloaded the entire files today. Called Siteground and they had me upload to the theme folder and activate it in wordpress….. now I get this error when you go to my site. Please help
Warning: require(php/inc-autoconfig.php): failed to open stream: No such file or directory in /home/staceydi/public_html/wp-content/themes/enfold/enfold/framework/avia_framework.php on line 39
Fatal error: require(): Failed opening required ‘php/inc-autoconfig.php’ (include_path=’.:/usr/local/php71/pear’) in /home/staceydi/public_html/wp-content/themes/enfold/enfold/framework/avia_framework.php on line 39
I see you just sent me a theme update via email. Do I download all files & documentation. wordpress file only. or what?
Hi Nikko,
Okay, so I’ve been on multiple times with site ground (my server) chat support. I’ve connected to FTP and transferred the file over to the remote site. Nothing happened and there were multiple files that failed and about 300+ successful transfers. In the meantime, it was still the same. no update. Then today I went back on with chat support. They suggested I do a the entire themeforest.zip file and transfer. I did that. My site came up fatal error. and then they transferred me to a advanced ticket. They told me the following info: Your [url]http://staceydiverde.com/wp-admin[/url Dashboard is not working, because the enfold theme is broken:
Code:
Fatal error: Cannot redeclare av_countdown_events_fallback() (previously declared in /home/staceydi/public_html/wp-content/themes/enfold/config-templatebuilder/avia-shortcodes/events_countdown/events_countdown.php:16) in /home/staceydi/public_html/wp-content/themes/enfold/config-templatebuilder/avia-shortcodes/events_countdown.php on line 8As you can see the /home/staceydi/public_html/wp-content/themes/enfold/config-templatebuilder/avia-shortcodes/events_countdown.php script tries to redeclare the av_countdown_events_fallback() function, which is already declared in /home/staceydi/public_html/wp-content/themes/enfold/config-templatebuilder/avia-shortcodes/events_countdown/events_countdown.php
In this case you will have to get in touch with your theme’s vendor/developer so they can provide you with fix for the theme.
What we, as your hosting provider can do for you in this case is to switch your website’s theme to default one so your website can work, using the WP CLI tool:
https://www.siteground.com/tutorials/wordpress/wp-cli.htmI went further and switched your website’s theme to twentyseventeen so your website and its Dashboard can be accessed now.
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now my site is totally messed up and I called them. they said that you need to provide me with the fixes for the correct theme update. they said there are files missing. Please HELP!!! Is there a number I can call instead of using this box. BTW that video you sent me Is blurring and hard to read. Half it is — is using wordpress.com features and I use wordpress.org for updating. the ftp i was able to figure out but it didnt’ work. anyhow, please advise. thanksOkay – so I’ve spoken with my hosting company – SiteGround. They do not see any issue from there end – mainly because no error comes up. It just says I have the latest update. They think it’s theme issue. I have not done the ftp mainly because I’m afraid I’m going to screw something up. Also when I download the latest update enfold 4.4 file – it unzips it. Where I can get an unzipped file for this to work if I decide to the ftp route through hiring someone to do it for me? Although I wish I could do it myself.
The video is the not same as my wordpress (I use .org not .com) so I don’t have those options that I see there. Why wouldn’t wordpress show the updated version of the theme. When I manually click on it it says it’s all up to date but is not? Is there no file yet updated in the wordpress platform/files to update? I’m confused why it doesn’t show up there to make this a lot easier. Also I’m ruining 3.7.1. and that mentions the child theme in the second suggestion.
Okay – so I checked via the “appearance” and it does say I am running 3.7.1 — however when I manually hit the tab to check for updates it then takes me to the plug in page and tells me my theme is up-to-date. Which is why I thought I was running the latest theme. I also got an email from enviro – w/a new update yesterday. I downloaded the file but not sure how to update the theme since it doesnt’ pick it up in wordpress. Is there instructions that I can find somewhere (don’t laugh – I new to all of this :) )
Thank you for your help!
Thanks Ismael! How come it tells me my theme is all up to date on WordPress? I have it on automatic update? Where do you check the version of the theme that is running?
Interesting. It actually didn’t work before the FB thing but I did notice after deleting and redoing it now as mentioned above that it now just doesn’t load and says “follow me” without the original error code “instagram returned invalid”. So maybe it would of worked…but now doesn’t because of what you say. But then why would FB work? So would that have to do with Enfold supplying an API or Instagram widget separately — even though this widget is all in the “enfold theme” I know this sounds confusing but it’s the only way I can explain. Thank you for your help!
