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  • in reply to: Issue with the Enfold Header #1491566

    Hi,
    Thank you for the update.
    We will go ahead and create a child theme for the custom header implementation. Could you please confirm if this can be done using FTP access only? Since we don’t have direct file access from the dashboard.
    Looking forward to your guidance.

    in reply to: Issue with the Enfold Header #1491454

    Hi Rikard,

    We are creating a custom header design using the ava_header`** hook, which is provided in your theme documentation. Since we are not using a child theme, we do not have access to modify theme files directly. We have already made some adjustments using CSS, but we also need to rearrange certain header elements, so we are using the **ava_before_header hook through a snippet plugin instead of creating a header.php file.

    Could you please confirm if this approach is recommended?

    If we don’t use a child theme and create a custom header.php file directly inside the main theme:
    Will this custom header.php file remain after updating the theme?
    Or will it be removed/overwritten during the update and cause errors?

    We want to ensure we are following the correct and update-safe method, so your guidance would be greatly appreciated.

    Thank you!

    in reply to: Issue with the Enfold Header #1491364

    Hi,
    We don’t have access to create or modify any theme files, including header.php, so we are using the Code Snippets plugin and Enfold hooks to implement the custom header. Since we can’t create files inside the theme, we are relying entirely on hooks for the header layout.

    Can you please confirm if this is the correct approach, or if there is any recommended alternative in this situation?

    in reply to: Issue with the Enfold Header #1491341

    We are using hooks to implement a custom header because we don’t file-access permissions on this project.
    In this situation, is it okay to create the custom header design using hooks through a code-snippets plugin?

    in reply to: Issue with the Enfold Header #1491336

    Thanks for your response.

    We are trying to customise our header design on bbbseed.com
    Last month, while working on the same, when we tried to implement the code on the child theme header, it made the website crash. And prior to this, we had tried to implement the code on the main websiteas well, which had resulted in the main website crashing.

    So now, we are trying to achieve the same using hoos via the snippets.
    We took reference from your article : https://kriesi.at/documentation/enfold/hooks-and-filters/

    Are we going in the right direction?
    Or shall I share the code that we were trying to implement for customisation? Will that be of any help to identify the issue?

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