Hey everyone,

Thank you for your replies – I’ve revisited this and put WP Rocket into safe mode and gone through their checklist, and looks like it was WP Rocket playing games. This code is now working as it should, hurrah!

Thank you everyone very much for your help, hope you have a great week! :)

Cheers
Sarah

Hey Ismael,

Thank you, I did already put that code in via Code Snippets earlier, and it does display when I’m logged in, but isn’t displaying for regular users (when not logged in)

If I should instead not be doing this via Code Snippets and into the actual css, what file should I be looking for please? I’m not a developer and I’ve just gone to look through the file manager and there are numerous css files – I’ve checked files with titles related to ‘theme’ and that original code doesn’t display

Thank you so much

Cheers
Sarah

Hey Ismael,

Thank you so much for your reply, that has kind of worked! :)

It’s now displaying when I’m logged in, but isn’t displaying for regular users (when not logged in)

Is there anything that would be preventing this please?

I’ve cleared the cache but still no luck :/ I could give it a day or two just in case maybe? If there’s not some larger piece holding it back?

Cheers
Sarah

Hi Ismael and Guenni007,

Thank you for your replies! Thank you Ismael for logging in and adding that – I did add that in when you had originally said to, I’ve now cleared the cache after you’ve been in and it was giving me the same result of nothing visible :(

However! I’ve given it a moment and Guenni007 I removed the dot from the custom class in the advanced settings of the testimonial block you mentioned, and now it’s displaying everywhere as it should again! Hurrah!

So thank you both very, very much, I really appreciate your help in getting this working again! :)

I hope you both have a fantastic rest of your day!!

Many thanks,
Sarah

EDIT: Sorry again – I’ve found it’s fixed the complete block on the Clients page https://signosaur.com.au/our-clients/ but the arrows and the client name and business are still in black on the home page – would there be any reason for conflict between the two different pages please? :)

Thanks again!!

• This reply was modified 2 months, 3 weeks ago by sarahd167. Reason: Partially working, have found sections aren't working on home page but are working correctly on client page

Thank you Ismael,

I’ve added that in, but unfortunately it’s still giving the same result

I’ve put it in as a css code snippet, and then also within the testimonials advanced developer settings (https://www.dropbox.com/scl/fi/pqy26s8j4w7vgoanqe062/Testimonials_CustomCSSClass.png?rlkey=2zltoovfpr9am5m46di0myuq9&dl=0)

Is that right? It has the same effect with and without information in that advanced dev settings

Many thanks,
Sarah

Hey Ismael,

Thank you for such a quick reply :)

Yes, it’s displaying correctly on that page, as that’s the page itself – it’s when the page is used as a page insert, that it’s not working correctly (see #2 link in original post – this is on the home page https://signosaur.com.au/) and this is where the issue is (as well as here https://signosaur.com.au/our-clients/)

Are we able to look further into this please? Happy to create a login for you.

Many thanks,
Sarah

Hi Ismael,

Ah, a touch annoying!

For sure, the screenshots are in my original post – https://kriesi.at/support/topic/custom-layout-shortcode-in-product-description-doesnt-work/#post-1487682

Test product page is: https://signosaur.com.au/product/x-banners-print-only-test/

Or if there’s some other custom code I can use in the code editor instead to achieve the same thing, I’m more than happy to do that way? :)

Many thanks,
Sarah

Hey Ismael,

Thank you for your reply. I hadn’t, but I’ve just cut+pasted it from the visual to the code editor and it gives the same result

Shortcode used

Is there anything else that can be done to get this feature working please?

Many thanks,
Sarah