Dear Rikard,

thank you for your reply and the references. We have already tried the suggested manual update steps (via FTP upload and also by uploading the theme as “new” in the WP backend). Unfortunately, both approaches completely break the site’s design:

All content is displayed only as raw shortcodes (e.g. [av_textblock])

Layout and styling are reset to defaults

Rolling back to Enfold 4.8.6 immediately restores the correct design

It seems that there is a major compatibility issue when updating directly from 4.8.6 to 7.1.2 on our setup. Could you please advise if there are intermediate update steps required (e.g. first upgrading to 5.x or 6.x before moving to 7.x), or if there are known incompatibilities between Enfold 7.x and WPML/Ninja Forms/LayerSlider that we should address prior to updating? If an incremental update path is necessary, we would kindly ask you to provide download links for the required intermediate versions (5.x and 6.x).

Best regards,
SH

• This reply was modified 1 month, 1 week ago by samholl.