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Viewing 3 posts - 1 through 3 (of 3 total)
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  • June 29, 2015 at 9:01 pm in reply to: Automatic theme update fails #466056
    René

    Hi Yigit,

    Thanks for getting back, I have filed a support ticket with Envato.

    Best regards,

    René

    June 25, 2015 at 6:03 pm in reply to: Automatic theme update fails #464650
    René

    Hi Andy,

    The support desk at our hosting provider SoHosted has investigated the issue. The error message that appears when updating Enfold is caused by the path length of the update file. It is over 250 characters long, which prohibits the automatic update being processed. He reported that many other customers of SoHOsted experienced the same problem. Would you be able to report this and see if it could be shortened?

    Many thanks,

    René

    June 23, 2015 at 11:16 am in reply to: Automatic theme update fails #463268
    René

    Hi Ismael,

    Thanks for getting back! I have set the ‘themes’ folder to 755, but that did not resolve the problem. I have now asked the helpdesk of SoHosted to assist with changing the php.ini file, as I can not access it through FTP. I will let you know once that is done.

    Kind regards,

    René

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Viewing 3 posts - 1 through 3 (of 3 total)