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  • Hi Mike,

    Thanks so much for your kind response and support. I followed your instructions and was able to identify the problem—it was a line of code in the functions.php file.

    Thanks again so much for your help!
    Roberta

    Hi Ismael,

    I appreciate your response. We have a dev site where the Appearance > Theme File Editor should be accessible. Sharing the login below. I cloned the site yesterday so that the latest site info is available, including the cloned page.

    I’d very much appreciate if you would be able to take a look. I tried following your instructions of disabling all plugins, but the page completely broke.

    Thanks again,
    Roberta

    I appreciate it very much, Ismael. Sharing login credentials.

    in reply to: css caching Avia page builder #1363338

    Thank you so much for your prompt and helpful responses. We discovered that our Unique timestamp setting (under Enfold->Performance->Show Advanced Options) was not set to default, which is what prevented the timestamps from being included as a query string. Thanks also for the tip on disabling post CSS files; that can be very useful in some cases!

    in reply to: Font size and font color no longer updating #1351021

    Hi again, Rikard,

    I’m not sure whether you did something during these two minutes, but I refreshed the page and everything looks perfect now.

    If not, it’s a mystery, but I’m glad it’s solved!

    in reply to: Font size and font color no longer updating #1351020

    Hi Rikard,

    I have no idea why it’s happening since the last update. On our dev site (which is a literal clone of our live site as per this morning) things look good, while on the live site these functionalities do not work. For example, see:

    or

    We would be incredibly appreciative if you could help us figure out what is happening.

    in reply to: Font size and font color no longer updating #1350989

    Hi Rikard,

    Yes, I’m specifying a different color and font size of individual text boxes.

    individual text box options

    • This reply was modified 2 years, 5 months ago by Roberta.
    in reply to: Font size and font color no longer updating #1350932

    Sorry, I forgot to mention the login page is different. Please see the private section below.

    Roberta

    in reply to: Font size and font color no longer updating #1350881

    Hi Rikard,

    Thanks so much, here it is.

    in reply to: Background color disappearing at 4.8.5 update #1318933

    Hi Rikard,

    The issue about the background image is what I described in my initial post: when hiding a section element inside the Avia Layout Builder, the background image will no longer show on the front end and a white background shows. In order for you to replicate it, you have to hide the section element on the backend and you will be able to see it no longer shows the image. I didn’t keep it this way because it’s our main home page.

    The issue with the template is indeed the background color. If you try changing the background color in that section (or creating a new one) it won’t work.

    Thank you!
    Roberta

    in reply to: Background color disappearing at 4.8.5 update #1318637

    Hi Rikard,

    Thank you so much for the quick response. I was having the issue on our home page. Attaching a couple of screenshots in the private section. The first one is the hiding section element I was mentioning. I also saved a template ( called _COMEON). If you change the background color there you will see it won’t show.

    in reply to: Background color disappearing at 4.8.5 update #1318139

    Hi there,

    After having updated enfold the problem came back. I just tried adding a section to the home page with an orange background color to no avail. I also tried adding a background image without success.

    I also noticed another issue: when hiding a section element inside the Avia Layout Builder, the background image will no longer show on the front end and a white background shows.

    Thanks in advance,
    Roberta

    in reply to: Accordion toggles go to top of page #1314366

    You’re absolutely right, Rikard. I believe my cache didn’t clear after updating. It works just fine now. Thanks again!

    Roberta

    in reply to: Background color disappearing at 4.8.5 update #1314187

    This worked, appreciate all your help with this!

    Best,
    Roberta

    in reply to: Background color disappearing at 4.8.5 update #1314107

    Hi Günter,

    Thank you for your quick response. I tried to both save theme options as well as clearing the server and browser cache and nothing has worked so far. I created a login for you to access our site (info in private section). Thanks!

    in reply to: Background color disappearing at 4.8.5 update #1314083

    Hi there,

    We are experiencing the same issue. We have updated to 4.8.6 yesterday and the background color of the color sections is still not showing. Would you be able to help, please?

    Thank you!
    Roberta

    in reply to: Custom Post Type responsiveness & menu problem #1214969

    Thank you, Ismael, that makes total sense.

    Best,
    Roberta

    in reply to: Custom Post Type responsiveness & menu problem #1212948

    This worked, Ismael, thank you SO MUCH!

    Just a final question (given my very limited PHP knowledge): is it possible to add more custom post types to this code?

    function avf_alb_supported_post_types_mod( array $supported_post_types )
    {
      $supported_post_types[] = 'YOUR CUSTOM POST NAME';
      $supported_post_types[] = 'YOUR CUSTOM POST NAME';
      return $supported_post_types;
    }
    add_filter('avf_alb_supported_post_types', 'avf_alb_supported_post_types_mod', 10, 1);

    I currently have it set to the code below but would like to add more custom post types if possible.

    function avf_alb_supported_post_types_mod( array $supported_post_types )
    {
      $supported_post_types[] = 'clinical-studies';
      $supported_post_types[] = 'clinical-studies';
      return $supported_post_types;
    }
    add_filter('avf_alb_supported_post_types', 'avf_alb_supported_post_types_mod', 10, 1);

    Thank you!
    Roberta

    • This reply was modified 4 years, 5 months ago by Roberta.
    in reply to: Custom Post Type responsiveness & menu problem #1212945

    Ismael, I’m just seeing this message, I’m terribly sorry about that!

    I will look into it and let you know. I definitely think this is an issue with the advance layout builder not being properly enabled (you helped me with a similar issue a couple of days ago). As always, thank you so much for your help. You are all incredible :)

    Roberta

    in reply to: New Custom Page issues #1211891

    Hi Mike,

    Thank you for your response. That worked, thank you so much! This made my day :)

    Best,
    Roberta

    in reply to: New Custom Page issues #1209455

    Hi Ismael,

    I applied the template by selecting it in the page attributes section, see screenshot here.

    I’m not sure I fully understand the part about the Advanced Layout Builder. I believe the Advanced Layout Builder is also active on the page that is showing up properly (the one thas the default page template applied). Would it be different for the one that has the custom page template?

    Thanks for all your help,
    Roberta

    in reply to: Video no longer plays on page but opens on youtube #1201942

    Hi Victoria,

    Thanks for getting back to me. It was indeed a cache problem and it works now. Thank you!

    in reply to: Custom Post Type responsiveness & menu problem #1161240

    Hi Victoria,

    Thanks for getting back to me. The code you sent over more or less solved one of the issues —the responsiveness/padding on the side of the page. However, I think this is only a patch solution for this specific page, and won’t necessarily fix all other custom post type pages that have a different layout. I think the problem lies deeper. When I inspect both pages, I am seeing that for some reason, the stylesheet that is being pulled on the custom post type page is different than the one that is being pulled from the standard page one (which works fine). I’m attaching screenshots as an example.

    The page that is working like it should: https://ibb.co/KbLkPHP is pulling styles from the grid.css stylesheet
    The custom post type page that isn’t working properly: https://ibb.co/6ngJ416 is not pulling from the grid.css stylesheet.

    Ideally, we want the custom post type pages to work/look exactly the same as the standard pages so that no errors occur.

    I hope this makes sense!

    Warmly,
    Roberta

    in reply to: Custom Post Type responsiveness & menu problem #1159977

    Hi Victoria,

    I haven’t because it’s a similar issue but not exactly the same. As mentioned in my previous message, the page has exactly the same code/content as the custom post type page. I’m attaching some screenshots below highlighting the issues I found:

    1. The issue of the menu getting cut off on the custom post type page. On the normal page, it works fine.

    Page — works fine: https://ibb.co/bLFsrTh
    Custom Post Type Page — gets cut off: https://ibb.co/SPWQhSJ

    2. The responsiveness issue — on the page it is showing correctly, and on the custom post type page, you can see the padding is much narrower.

    Page — works fine: https://ibb.co/stGqPvw
    Custom Post Type Page — content does not show up properly, see padding-left/right: https://ibb.co/qMgdMv5

    3. The issue related to the hiding sections on mobile devices. There is an option in enfold, where sections can be hidden on mobile and tablet devices. If I check the boxes to hide the sections on the custom post type pages, those sections will still show up. https://ibb.co/fS89Trq

    I appreciate your help!

    Warmly,
    Roberta

    in reply to: Custom Post Type responsiveness & menu problem #1158760

    Hi Victoria,

    Thanks for your response.

    The menu problem is only one of the three problems. Like I mentioned in my entry, there are at least two more problems related to the page —page responsiveness and also the avia layout problem (avia sections are still showing when they are asked to be hidden in the avia layout editor). They can all easily be identified by comparing the two pages I sent over in my previous message.

    I don’t have enough knowledge on the matter, but what I’m seeing is that the page properties for mobile devices are not being pulled for the custom post types, while we would like them to. The theme is not working as it should on our custom post types on mobile.

    I believe something similar as what is mentioned here is going on: https://kriesi.at/support/topic/theme-not-working-with-custom-post-type-and-pages-main-div-closing-too-early/.

    Thank you,
    Roberta

    in reply to: Changing h1, h2, h3, etc in Enfold #1100926

    No further help needed, thanks!

    in reply to: Changing h1, h2, h3, etc in Enfold #1100730

    Thanks for letting me know!

    Roberta

    in reply to: Changing h1, h2, h3, etc in Enfold #1096118

    A quick follow up question on the special header screenshot you sent. I see that you have a “for developer ID” section and a “custom css class” section. Those do not show up in my special header window. It says I’m running the latest version (4.5.4). Any ideas why those two sections don’t show up for me?

    in reply to: Changing h1, h2, h3, etc in Enfold #1096103

    Thanks for sending over the special heading, that is definitely helpful! But since there are many pages we already created I wanted a quick way to change the style of the headers all at once for the entire website. I tried adding what. you sent in our quick css field and I don’t think it worked :(

    in reply to: Changing h1, h2, h3, etc in Enfold #1096100

    Something very peculiar just happened. The file compressionn under the performance tab was disabled for both css and js. I enabled it for both and refreshed the page. The changes that I applied in the advanced styling tab showed up on the page. I’m now trying to change the color and font again to make it what I want it to be (I previously used bright colors to make sure I was able to see the changes easily) and when I save them and refreshed the page, the changes are no longer applying. I refreshed cache and still nothing.

    Any chance someone knows what might be going on?

Viewing 30 posts - 1 through 30 (of 69 total)