Thanks, Ismael, this was helpful. However, since yesterday we’re running into a much bigger issue: the Avia Layout Builder won’t load. It just keeps spinning indefinitely when we try to edit existing pages, and the same happens when we try to create a new page.

https://share.vidyard.com/watch/okSNMuPopQXogWjUfiN2oe

At the moment we’re unable to make any changes in the backend because the builder never finishes loading.

Could you please help us troubleshoot this?

• This reply was modified 2 hours, 39 minutes ago by Roberta.

Hi Ismael,

Thanks for checking and for the clip. Unfortunately, it’s not fixed on our end.

The issue is that the 2025 accordion should show 11 studies, but only 8 are appearing in both the Avia preview and the front-end. Please see the screen share recording, which shows the missing items.

You’ll also notice in the video that when we try to reorder/move certain toggles, some of the missing ones may briefly appear—but then other toggles vanish. It’s very inconsistent, and we can’t identify what’s triggering it.

Could you please take another look based on the recording and advise what might be causing the toggles to randomly drop?

Best,
Roberta

• This reply was modified 2 weeks ago by Roberta.

Hi Ismael,

I appreciate your response. We have a dev site where the Appearance > Theme File Editor should be accessible. Sharing the login below. I cloned the site yesterday so that the latest site info is available, including the cloned page.

I’d very much appreciate if you would be able to take a look. I tried following your instructions of disabling all plugins, but the page completely broke.

Thanks again,
Roberta

Thank you so much for your prompt and helpful responses. We discovered that our Unique timestamp setting (under Enfold->Performance->Show Advanced Options) was not set to default, which is what prevented the timestamps from being included as a query string. Thanks also for the tip on disabling post CSS files; that can be very useful in some cases!

Hi Rikard,

I have no idea why it’s happening since the last update. On our dev site (which is a literal clone of our live site as per this morning) things look good, while on the live site these functionalities do not work. For example, see:

or

We would be incredibly appreciative if you could help us figure out what is happening.

Sorry, I forgot to mention the login page is different. Please see the private section below.

Roberta

This worked, Ismael, thank you SO MUCH!

Just a final question (given my very limited PHP knowledge): is it possible to add more custom post types to this code?

function avf_alb_supported_post_types_mod( array $supported_post_types )
{
  $supported_post_types[] = 'YOUR CUSTOM POST NAME';
  $supported_post_types[] = 'YOUR CUSTOM POST NAME';
  return $supported_post_types;
}
add_filter('avf_alb_supported_post_types', 'avf_alb_supported_post_types_mod', 10, 1);

I currently have it set to the code below but would like to add more custom post types if possible.

function avf_alb_supported_post_types_mod( array $supported_post_types )
{
  $supported_post_types[] = 'clinical-studies';
  $supported_post_types[] = 'clinical-studies';
  return $supported_post_types;
}
add_filter('avf_alb_supported_post_types', 'avf_alb_supported_post_types_mod', 10, 1);

Thank you!
Roberta

• This reply was modified 5 years, 9 months ago by Roberta.

Hi Mike,

Thank you for your response. That worked, thank you so much! This made my day :)

Best,
Roberta

Hi Victoria,

Thanks for getting back to me. It was indeed a cache problem and it works now. Thank you!

Hi Victoria,

I haven’t because it’s a similar issue but not exactly the same. As mentioned in my previous message, the page has exactly the same code/content as the custom post type page. I’m attaching some screenshots below highlighting the issues I found:

1. The issue of the menu getting cut off on the custom post type page. On the normal page, it works fine.

Page — works fine: https://ibb.co/bLFsrTh
Custom Post Type Page — gets cut off: https://ibb.co/SPWQhSJ

2. The responsiveness issue — on the page it is showing correctly, and on the custom post type page, you can see the padding is much narrower.

Page — works fine: https://ibb.co/stGqPvw
Custom Post Type Page — content does not show up properly, see padding-left/right: https://ibb.co/qMgdMv5

3. The issue related to the hiding sections on mobile devices. There is an option in enfold, where sections can be hidden on mobile and tablet devices. If I check the boxes to hide the sections on the custom post type pages, those sections will still show up. https://ibb.co/fS89Trq

I appreciate your help!

Warmly,
Roberta

No further help needed, thanks!