Hi Yigit,

It’s pretty imporatant to me that I just refer to the public page instead of adding the text manually – in order to avoid that the content on the website and the content in the email does not differ.

But finally it is working again. I have changed to the standard editor and everything is working properly. Thanks a lot for your help!!!!

But any idea why using the Avia Layout Architect / Classic Editor does make that many problems? I haven’t installed a plugin for this but am using this as standard feature within Enfold theme. Thus I had never expected that this causes that serious problems…

But anyhow: Thanks for your support!!!!

Hi Yigit,

Thanks for testing. I have compared setting in Germanized > emails > General and am wondering why Terms&Conditions as well as revocation/recission have been attached to your mail although not included in there? What are your settings to make sure they are attached? And I cannot see pages where you have implemented my texts. So how did you do it?

And have you also tried to place a test order in my shop? If I switch to a standard theme the texts are transmitted, too. Only with Enfold it does not work properly.

Thank you!

Thank you!

Hi there,
May you please update me on the status of my ticket?
Thank you!

Hi Yigit,
I just tried again: Deactivated all plugins than Woocommerce and Germanized. Problem still is there.
When I switch to a standard theme (even with all plugins reactivated again) the problem does not come up.
Thank you!

OK- Thank you!

Hi Nikko,
Do you need any further information from my side?
Thanks!

Hi Nikko,
I have now made screenshots of all settings in Woocommerce and in Germanized. Downloadlink is in the private content box. Hoipe I haven’t missed one. If you need any further screenshot please let me know.
Thanks for your support – and stay healthy!!!

No – sorry. Not possible.

Do you need the settings of Woocommerce or of Germanized or both?

Thanks…

Ticket can be closed – thanks!

Hi Yigit,

I have copied the code into the /enfold/js/avia-snippet-cookieconsent.js file and uploaded with FTP.

What do you mean with Appearance => Editor??? Sorry – but I use the german version of the theme and have absolutely no clue where to find this. Hope this is just a different way of uploading the file instead of via FTP…

Next step I have checked theme options > performance > “Javascript file merging and compression” (in German “Zusammenführen und Komprimieren von Javascipt-Dateien). Had been “active” (“Aktivieren – Zusammenführen und Komprimieren aller Theme-JavaScript-Dateien”. But as requested I have deactivated this (“Deaktivieren – keine Zusammenführung und Komprimierung von Javascript-Dateien”).

Next step I have flushed my browser cache.

Next step I have reactivated a.m. “Javascript file merging and compression” .

Tested on my Iphone with Safari + latest version of Firefox/Chrome/Edge on my desktop device. It is working properly on all of them.

Thank you for solving this!

Just one final question: I have exchanged the file in the Enfold theme path – not in the child theme. But as you will replace this file with the upcoming update this probably has been the correct way. Is this right????

Thank you!

Just got it… Whoever might want to follow this – the path of this file is wp-content/themes/enfold/js

Unfortunately the error is back again. I’ll keep the settings as mentioned above for the next half day so that you can check out yourselves and then will switch back to the first option unless I get other instructions from your side.

Thank you!

Hi Ismael,
Just tried (and kept these settings for the moment) and yes – the cart is not empty anymore. Neither when testing with Internet Explorer nor on my IPhone SE with Safari.
I before had set the third option (“User must accept and must opt in, only essential cookies selected”). May you please confirm if I understood the meaning of this option wrong or if there really is a bug? I thought that by setting this one only essential cookies are preselected in the consent message bar – and that these cookies are also set by the website. All not essential cookies are turned off unless the visitor explicitly turns them on through the consent message bar.
Thank you for your support!!!!
Best regards

And please let me know if I can be of further help when searching for the reason…

Hi Victoria,
Just tried again. On my cell phone it still does not work. And as I said – when switching to a standard template the problem disappears. How can we solve this?
Thanks!