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Mike! That’s it! I wonder why it didn’t turn off when deactivating the plugins. Thank you so much. Would you happen to know what the article means when it says “caching page support”? Like a plugin for caching?
Thanks for your input!
Even if this was a local issue, why wouldn’t you be able to reproduce it on your end, as the images are hosted on our server either way? I have contacted my host and we are trying to trouble shoot at the moment. I am puzzled as to why you are unable to replicate the issue. Please remember, it only happens when adding the media element “image” from the drag and drop page editor. It does not happen when just clicking the “add media” button. ONLY with the drag and drop media image element.
Have you tried both ways? Thanks!
So you were able to replicate the issue? And I have checked the plugins, if you read back in the previous posts i mentioned how deactivating woocommerce solves the issue, but woo commerce is owned by wordpress and works seamlessly with word press, so I believe this is more an issue of how the Enfold theme is interacting with woo commerce no?
Andy,
The issues hasn’t been fixed on our end. Please go to the home page just called “home” and attempt to edit any of those main category images. Turn on the “advanced layout editor” that comes with the Enfold theme and use the “media element” tab to insert an image. I am still having the same issues.
Thank you!
-Daniel
or try this:
If the link I’ve attached doesn’t work, please send me an email with your email address so that I can create a user profile for you and send a link directly to your email or your chosen moderator.That’s strange, we have unlocked the site completely. I just clicked the link in your reply and it worked for me. Please use the following link instead:
The site has been unlocked and should be available for you or your moderators to access!
Thanks! Please let me know if there’s anything else you need.
We would need you IP address in order to grant access to the site, it is IP locked to our local computers while in development but we can add yours. Please let me know if this is possible. Thank you!
I’ve provided the link privately. Thanks again! Also, We have been having issues with the footer widgets as well. We are trying to showcase just certain pages but all of the pages are displayed in the footer. And we also have not been able to just make a footer section blank. For example footer column four, I have removed all widgets from. And it still comes through as “Archives”. Please advise. Thanks so much!
So you know specifically, when we turn off our woo commerce plugin, it seems to work fine. As soon as we enable the woocommerce plugin, we have the issue. But we have been running woo commerce for about a month with zero issues and this is a new problem, so we are at a loss.
Hopefully these additional details help. Thanks!
This doesn’t seem to be happening with the default theme, but I will provide you the login credentials so you can give it a look! The site is IP address locked though. Can you provide your IP address or should we just unlock it for the time being?
Thank you again!
Hi,
i’m not really sure how this works, but it’s been two days and we haven’t heard from anyone. Please respond and let me know what we need to do to get this fixed. Thank you! :)
