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Hi Ismael,
So we’re back to square one. You’ve run me around for weeks wasting my time and now your suggestion is to start again and write the page from scratch!
Laughable, tech support from Kresi is a joke!
It must really be hysterical to an outside observer, but unfortunately I’m not an outside observer. Just pathetic!
Lucky I didn’t pay for 1 year of your support! What a waste of time and money that would be
Regards, Ralph
Hi Ismael,
Thanks for your reply, I appreciate the detailed description of your findings
In answer to your question, yes, I’ve also tried viewing the problem page in Chrome to the same effect
How can I copy the contents of the page to a new page? The only method I know of is to create a template from the existing page, then create a new page and use that template to recreate the contents. This method doesn’t work, the same problem persists in the newly created page.
The way you describe it, it sounds like there is a method for copying content from page to another? Please describe the method and I’ll give it a try.
Is there a problem with Enfold that renders an element of a page uneditable?
Regards, Ralph
Hello Ismeal,
Preview does not work fine, as I’ve repeated said.
The element in the screen shot I sent you can definitely be edited, I know because I edited it especially for you to be able to see the difference!
Your one sentence replies to my thoughtfully prepared questions are very unprofessional. It is now clear to me now that you are deliberately wasting my time. You don’t seem interested in reading my questions nor trying to answer them. Suggesting I rewrite the page from scratch is another joke.
I respectfully ask my problem is escalated to a person who has the ability to actually help me. Please escalate my problem ASAP.
Regards, Ralph
Hi Ismael,
Thanks for your reply
I can see that your test page previews correctly. All of my pages also preview correctly apart from one.
There is only ONE page that is causing the problem. ONE page only: https://audiofile.net.au/?page_id=1984
This particular page is the ONLY one that is a problem. I’ve attached a screen shot so you see the difference between the way in which this particular, and only this particular page, is previewed incorrectly.
I’ve edited the test page to show screen shots of what I see when browsing to the page and when previewing the page. The red circled areas are different between the two versions of the page. ie the page previews incorrectly.
To reiterate, there is only ONE particular page that is causing problems, the one called Bulk Eraser Rebuild orPlease tell me why this particular page previews incorrectly and how I can fix it?
Regards, RalphHi Ismael,
Thanks for your reply
I’ve had a look at the editor setting under the Enfold child theme options and it was already set to Classic.
After changing to Block, there was no difference to the preview, it still displayed incorrectly.
After changing back to the Classic editor, there was no difference to the preview, it still displayed incorrectly.
Toggling between the two editors makes no difference.
Changing a global option does also not explain why only one particular page is previewed incorrectly.
Please answer:
1. How can I get the particular page preview to work correctly?
2. Why is only one page affected?
Please number your responses to the above questions so it is clear which question you are answering.
Thanks, Ralph
PS, why does it take three to four days to receive a reply from the support team?Hi Ismael,
Sorry, I don’t understand what you mean.
When I open the page in the editor it now looks different, did you change something?
The preview page still shows the outdated content: https://audiofile.net.au/?page_id=1984&preview_id=1984&preview_nonce=4fde3402f7&_thumbnail_id=-1&preview=true
Why is it not previewing correctly?
Why only this page?
How can I fix it?
Please provide a detailed explanation that is aimed at the level of understanding of a beginner with WordPress and Enfold. Please provide some context to your answers so that I can understand you.
Thanks RalphHi Ismael,
Thanks for your replyAs I noted in my initial help request, I’m new to WordPress and Enfold so I don’t understand what you mean by html tags being left open
What seems to happen on this one page is that the preview button doesn’t show the updated page contents. When I click Update, the button changes colour and then I see a message saying the page is updated. When I click on the link in the message I’m able to see the updated page, but not when I click on preview, the outdated contents persist.
I’ve included my log in credentials in case you want to have a look at the pages behaviour. The name of the page is now: Bulk Eraser Rebuild or https://audiofile.net.au/?page_id=1984
The preview page that shows the outdated content: https://audiofile.net.au/?page_id=1984&preview_id=1984&preview_nonce=27d4a85a21&preview=true
A minor difference that is immediately visible between the page and its preview is the height of the first colour section
Regards, Ralph
Hi Victoria,
You’re joking, right?
I’m paying for technical support that tells me to scrap my work and start again?
I’m not impressed. Please offer some serious help
Regards, RalphHi Victoria,
Thanks for your reply,
I wasn’t using an SMTP plugin, but i am now and it seems to be working!I also have another question, with one particular page I’m not able to edit and update the content. All other pages are OK. In order to edit the content of the problem page I create a template and then create a new page using the template. The new page then exhibits the same behaviour.
My credentials are below if you would like to have a look. You will notice that the content at very end of the page in edit mode doesn’t reflect the published page.
Thanks, Ralph
