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  • Sure, pls temporarily deactivate all plug-ins. Thx.

    in reply to: Scroll Buttons: Multiple CTA buttons scroll to the same form #1495057

    Plus:
    * upgraded to PHP 8.2 on the server side

    in reply to: Scroll Buttons: Multiple CTA buttons scroll to the same form #1495056

    Hi Rikard

    Thank you for your support.

    What I did:
    * reduced caching plugins down to W3 Total Cache
    * deactivated W3 Total Cache with deleting all of the cache

    No change, still the same issue.

    What can I do?

    Thank you

    Hi Rikard

    Done that, same same – jumping up and down, only first button on page works.

    I am not a pro, but how about the PHP version to be updated? What else? Any workaround to be recommended to this issue?

    Die unten aufgeführten Optionen beziehen sich auf deine Serverkonfiguration. Wenn Änderungen erforderlich sind, benötigst du möglicherweise die Unterstützung deines Webhosting-Unternehmens.

    Server-Architektur Linux 6.8.0-85-generic x86_64
    Webserver Apache
    PHP-Version 7.4.33-nmm8 (Unterstützt 64bit-Werte)
    PHP-SAPI fpm-fcgi
    Maximale PHP-Eingabe-Variablen (max_input_vars) 10000
    Maximale PHP-Ausführungszeit (max_execution_time) 600
    PHP-Arbeitsspeichergrenze (memory_limit) 512M
    Maximale Eingabe-Zeit (max_input_time) -1
    Maximale Dateigröße beim Upload (upload_max_filesize) 512M
    Maximale Größe der PHP-Post-Daten (post_max_size) 512M
    cURL-Version 8.5.0 OpenSSL/3.0.13
    Ist SUHOSIN installiert? Nein
    Ist die Imagick-Bibliothek verfügbar? Ja
    Werden sprechende Permalinks unterstützt? Ja
    .htaccess-Regeln Individuelle Regeln wurden deiner .htaccess-Datei hinzugefügt.
    robots.txt Deine Website verwendet die dynamische robots.txt-Datei, die von WordPress generiert wird.
    Aktuelle Zeit 2026-02-13T07:38:40+00:00
    Aktuelle UTC-Zeit Friday, 13-Feb-26 07:38:40 UTC
    Aktuelle Serverzeit 2026-02-13T08:38:37+01:00

    Thank you.

    Philipp

    Hi Rikard

    I deactivated all plugins and deleted the CSS, no change.

    Please note, this issues checked with ChatGPT:

    Here’s a clear English version of your text:

    > Why does the page “jump up and down”?
    > The cause isn’t the button itself, but the combination of:
    > – multiple anchor links using #kontaktformular
    > – Enfold’s **sticky header + scroll offset**
    > – possibly **animation or lazy loading**
    >
    > 👉 Result:
    > On the first click → works correctly
    > On subsequent clicks → the browser thinks:
    > “I’m already at the anchor,”
    > → so it briefly jumps up and down without actually scrolling.
    >
    > This is standard HTML behavior, amplified by Enfold.

    Any thoughts how I can resolve this issue?

    Thank yous so much!

    Best,
    Philipp

    Hi Ismael

    Thank you for coming back.

    Nothing special (standard plugins like staging, Yoast, etc.) and only custom CSS:

    /*Menue Button*/
    /*#top #wrap_all .header_color li#menu-item-10312.av-menu-button-colored > a .avia-menu-text {background-color:#FA7D19;}*/

    #top #wrap_all .header_color .av-menu-button-colored > a .avia-menu-text {background-color:#FA7D19 !important; border-color:#FA7D19 !important;}

    #menu-item-10312 .avia-menu-text {background-color:#FA7D19 !important; border-color:#FA7D19 !important;}

    /*Desktop*/
    @media only screen and (max-width: 1920px) {
    .indicates-required {display:none !important;}
    .mc-field-group label {display:none !important;}
    .mc-field-group {clear:none !important; width:32% !important; float:left !important; margin-right:13px;}
    .mc-field-group input {font-size:16px !important; padding:13px !important;}
    #mc_embed_signup .button {background-color:#2d5c88 !important; border-color:#0b3a66 !important; width:32% !important;border-radius:2px !important; height:45px !important; line-height:23px !important;}
    #mc_embed_signup .button:hover {background-color:#3d71a1 !important; border-color:#1b5080 !important;}
    }

    /*Mobil – Tablet*/
    @media only screen and (max-width: 768px) {
    .mc-field-group input {margin-bottom:0px !important;}
    .mc-field-group {clear:none !important; width:100% !important; float:left !important; margin-right:13px; margin-bottom:0px !important;}
    #mc_embed_signup .button {width:100% !important;}
    }

    /*News Übersicht Seite – Datum deaktiviert*/
    .html_elegant-blog .avia-content-slider .slide-meta {display:none !important;}
    /*Zwei Border Linien Blog Seite deaktiviert*/
    .html_elegant-blog #top .post-entry .post-meta-infos {display:none !important;}

    #top .av-menu-button > a .avia-menu-text {border-radius: 20px !important;}

    /*P-Tag move font size*/
    .p-move-h2 {font-size:40px !important; font-weight:bold;}

    /* CSS Enfold-Mailchimp-Newsletter Input fields*/
    #top .avia_ajax_form.avia-mailchimp-form input[type=’text’] {
    background: #c4dff6;
    color: #00334e;
    }
    #top .avia_ajax_form.avia-mailchimp-form .required{
    display: none;
    }

    Any thoghts?

    Thank you.

    Philipp

    Thank you so much – Rikard, just made the suggested corrections on all scroll-buttons.

    Seems 1st button scrolls, but from 2nd to last button the page
    moves up and down to the next button,
    but not to the form.

    Can you have another look?

    Much appreciated!

    Hey Rikard

    Thank you, let me show you the code I currently use:

    1) Anchors in all buttons:
    <div style=”text-align:center;”>
    Leitfaden jetzt kostenfrei anfordern
    </div>

    2) Added the ID to my form:
    “kontaktformular”

    Please reproduce my problem:
    Only first button works, other belo buttons don’t work.

    Found some issue with the soft scroll? first time press button, second time?

    Thank you for looking into thsi issue.

    Philipp

    in reply to: Mailchimp Widget in Enfold: Assign different tags #1494923

    if you can vote it up, happy to find support:

    https://github.com/KriesiMedia/Enfold-Feature-Requests/issues/150

    in reply to: Mailchimp Widget in Enfold: Assign different tags #1494922

    Would like to request this feature from the Dev Team.

    in reply to: Mailchimp Widget in Enfold: Assign different tags #1494921

    Thank you, Mike

    in reply to: neue Support Lizenz #1494491

    thank you for your patience, it works now on my side

    in reply to: neue Support Lizenz #1494450

    Thank you Rikard, good news!

    But maybe I am stupid, but not in CHROME, nor in FIREFOX (new browser):

    How can I start a new topic?

    For me it is not intuitive …

    Can you please help me?

    Thx

    in reply to: neue Support Lizenz #1494430

    No change, unfortunately – I still cannot create a new ticket, or you changed something in the process? As I remembr from last year, should be in the menue on top, when I cannot see a submission link:

    Screenshot:

    ProfileTopics StartedReplies CreatedEngagementsFavoritesSubscriptionsEdit

    @philippkellerhals

    Profile
    Registered: 4 years, 11 months ago

    Website: https://kellerhalsconsulting.com/

    Forums
    Last Activity: 4 hours, 19 minutes ago

    Topics Started: 3

    Replies Created: 14

    Forum Role: Participant

    in reply to: neue Support Lizenz #1494417

    Please take a second look into my licence issue, from ENVATO they tell me it’s an error on your side – thank you, Philipp (meanwhile I have two issues I want to discuss with ENFOLD support, can you e.g. offer me a support licence for 1 week until this issue is solved? Would be great help):

    Re: Envato support status unchanged 4108366
    Posteingang

    Mario (Envato Help)
    Di., 27. Jan., 21:16 (vor 12 Stunden)
    an mich

    Diese Nachricht ist anscheinend auf Englisch
    Your request (4108366) has been updated. Please reply to this email to add your comments.

    Mario (Market)

    Jan 28, 2026, 07:16 GMT+11

    Hi Philipp,

    Thank you for your reply.

    I have contacted the author for more information regarding this, as we can see your purchase for the renewal, so this seems to be an issue on the author’s side. I will let you know once I receive feedback from them.

    Best,
    Mario
    Customer Success L2

    Envato Market

    Philipp Kellerhals < (Email address hidden if logged out) >
    Anhänge
    Di., 27. Jan., 17:38 (vor 15 Stunden)
    an Envato

    Hello Mario

    Unfortunately, the problem is not solved:

    1) on January 14th, 2026 I bought a “Enfold – Responsive Multi-Purpose Theme, Regular License, License Support Expiry Date: Thursday, July 16, 2026” (see the two attachments)

    2) the purchase is not showing up in my https://kriesi.at/support/profile/philippkellerhals/ account, so I cannot use it

    i.e. I asked kriesi.at support, they told me to approch you, because the support licence has not been process through to them.

    Do you replicate my problem, or you need more information?

    What can I do – I urgently need the support by kriesi.at?

    Money back and process again?

    Thank you for your help.
    Freundliche Grüsse
    Philipp Kellerhals

    Mittelortstrasse 29
    8804 Au ZH / Schweiz
    +41 76 735 01 63

    in reply to: neue Support Lizenz #1494184

    Hi all, any news regarding my licence issue? Since I have two urgent support questions for my ENFOLD theme implemended on this website: https://kellerhalsconsulting.com/ I need to use my licence in the next few days. Thank you.

    Please note, I have requested the same licence issue to Envato:

    ————————————————————————————————-
    We’ve received your enquiry
    Envato Help < (Email address hidden if logged out) >
    14:06 (vor 5 Minuten)

    Hi,

    Your request has been received and we’ll get back to you as soon as possible.

    Your ticket number is 4108366.

    Please note that we are currently experiencing a high volume of inquiries, and our team is working diligently to respond as quickly as possible. Due to this, it may take up to 5 days before we can get back to you. We appreciate your patience and understanding during this time.

    If you’d like to email an update before you hear back from us, please reply to this email. In the meantime, feel free to check out our Help Center resources for more help.

    Kind regards,
    Envato Customer Success Team

    Philipp Kellerhals
    0 seconds ago
    Can you please dounle-check my purchase, since Envato has not received an update of
    my purchase. See here their response:
    “Hey Philipp,
    Thanks for reaching out to us. I checked your account but it looks like your support
    status has not been updated yet, did you use the same account to purchase the
    extention as you did when purchasing the theme? You can ask your support questions
    here until your support status has been updated.
    Best regards,
    Rikard”
    IVIP56438423.pdf
    30 KB · Download

    in reply to: neue Support Lizenz #1493969

    Yes, I did – no change, same account and same email address.

    in reply to: Layout Builder is not loading properly #1359847

    fyi, I considered some helpful comments in this thread, however without success in my case:

    https://kriesi.at/support/topic/avia-layout-builder-blocks-wont-load-after-wordpress-update/

    in reply to: Layout Builder is not loading properly #1359846

    fyi, additionally if I check the ‘preview’ on those two pages I receive the following error in Chrome:

    Die Website ist nicht erreichbar.Verbindung wurde zurückgesetzt.
    Versuche Folgendes:

    Verbindung prüfen
    Proxy und Firewall prüfen
    Windows-Netzwerkdiagnose ausführen
    ERR_CONNECTION_RESET

    Thank you for considering this issue!

    in reply to: Layout Builder is not loading properly #1359845

    Hey Rikard

    Unfortunately same isseu today, checking e.g. the pages ‘start’ or ‘zusammenarbeit’.

    What are your thoughts?

    Thank you for sharing!

    Hi Mike

    Thank you for sharing. I just tired, but my first experience is that the style and fonts look so different from my Enfold style plus everything seems in English …

    Is there an easy way to make the Embedded form look like the rest of my page (e.g. fonts, button style)?

    The way you described the Embedded form, can I jave two of them with different tags?

    Finally, maybe there is a fallback solution to the Enfold Mailchimp API: Since this is a relatively new feature, Enfold asks for feedback to implement future requirements. Could you specify the requiredment of having a pulldown menue with the available tags within the selected list? This might me value added not just for me. Or do you think it would make sense for me to get the StackOverflow solution programmed by a e.g. Fiver programmer?

    Just looking for the easiest way to get this done.

    Thank you for sharing your thoughst on this!

    Best regards
    Philipp

    in reply to: MAILCHIMP widget freezes when entering a test subscriber #1344469

    pls see my two screenhots as private content here

    in reply to: MAILCHIMP widget freezes when entering a test subscriber #1344468

    Hi Mike

    Thank you for your answer, I checked within Mailchimp and I am not sure whether I can create 2 forms for 1 list.

    For clarification I send you two Enfold screenshots: 1. showing the widget I use in Enfold for registering a new leads to my mail-chimp list and 2. showing the options I have to select the list. My aim is to add all new leads to this one list, however tagged with adding two different tags such as for a) ‘newsletter’ and for b) ‘freebie’. How can I leverage this widget to add tags to the new leads? Similar to the answer provided here:

    https://stackoverflow.com/questions/52496160/add-tags-to-mailchimp-subscriber-created-via-api-php

    which however is too technical for me, so that I cannot implement this provided answer for my Enfold environment.

    Thank you so much for helping me on this issue!

    Philipp

    Hi Mike

    Thank you for your help, this is exatly what I did and it worked fine for me (had to substitute one plugin with another one that has no conflicts with Mailchimp widget).

    One last Question regarding the mailchimp widget: Since I have it embedded on the website now for two different purposes a) for plain newsletter registration and b) to download freebies, how can the widget automatically be set to send a Mailchimp-Tag or a field or Button Text, which is received by Mailchimp in order to separate the two groups of leads with e.g different email strings?

    Thank you for sharing your ideas on that!

    Best regards,
    Philipp

    in reply to: MAILCHIMP widget freezes when entering a test subscriber #1341544

    Hi Mike

    Thank you for your update and detailed feedback.

    1) I just deleted the Mailchimp script in your Insert Headers and Footers plugin.

    2) I debugged a couple of plugins, which are not necessarily needed at the moment.

    Now the Mailchimp API & form seems to send something, however no visual feedback on website, nor data received in the Mailchimp account.

    Coudl you please have another look at it?

    Much appreciated!

    Best regards
    Philipp

    in reply to: MAILCHIMP widget freezes when entering a test subscriber #1341535

    Hi Mike

    Thank you for your feedack.

    Sure, please find the admin login in the private content section.

    Best regards
    Philipp

    in reply to: MAILCHIMP widget freezes when entering a test subscriber #1341006
    in reply to: Animation not working #1291117

    Dear support team

    I face the issue of ANIMATED TIMELINES, which I use on all my ‘Angebote’-pages: Although I deactivated the ANIMATION menue under extended options, these timeline widgets still seem animated. How can I deactivate the ANIMATED TIMELINES?

    This causes trouble, because these ANIMATED TIMELINES do not show up since I added a floating calender widget form calendly.com. My aim is to deactivate alle ANIMATED ELEMENTS.

    Thank you so much.

Viewing 28 posts - 1 through 28 (of 28 total)