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Hi Mike
Thank you for your Heads-Up. Indeed, I shared the issue and the insides from your thread with my developer and he did a few changes, including reinstalling a fresh copy of the theme file and updating to next WordPress version. The issues now finally seems to be solved. Thank you for your help on this one.
Best regards
PhilippHi Mike
As of now, I think to fix our wordpress/enfold installation on our servers, i.e. uninstall and reinstall after staging/saving our website content.
Do you think this is a promising approach? Are you offering such extra paid services?
Before that I need to be sure – I belief you – but may I ask you to send me a quick vimeo, showing me the export of my page to your test site works with no bounces?
Thank you for your help.
Kind regards
PhilippHi
Okay, I now updated to 8.3 – higher I definitely don’t want to go.
Can you provide me a login/URL to your replicated side?
Thank you for youor help.
Best regards
PhilippHi Mike
Sorry to hear you have troubles logging in to my WordPress. I have not changed the provided login credentials as of Feb 9th, and I double checked, it works on my end: https://kellerhalsconsulting.com/wp-login.php So please try again.
And great to hear that you could recrate my page on your side with buttons working fine with no bouncing, so I am optimistic on my end.
Please note: I already added
//set builder mode to debug
add_action(‘avia_builder_mode’, “builder_set_debug”);
function builder_set_debug()
{
return “debug”;
}to my file: /wp-content/themes/enfold/functions.php
Thank you for your help.
Best regards
PhilippThank you, the support already helped me, so I added the code to my wp-config.php:
define( ‘WP_DEBUG’, true );
define( ‘WP_DEBUG_LOG’, true );
define( ‘WP_DEBUG_DISPLAY’, false );
@ini_set( ‘display_errors’, 0 );Error messages are now saved to a file called debug.log in the wp-content directory and are not displayed on the website.
Does that help?
Thx.
Hi Rikard
Understand, I added
1) the folder “/errorlog” under /kellerhalsconsulting.com/
2) activated the PHP Errorlog in .user.ini as
log_errors = on
error_log = “./errorlogs/error.log”Hope this helps.
Best regards
PhilippHi Rikard
Okay, please see my login details in the private content area.
Thank you.
Best regards,
PhilippHi Rikard
Thank you for your support.
What I did:
* reduced caching plugins down to W3 Total Cache
* deactivated W3 Total Cache with deleting all of the cacheNo change, still the same issue.
What can I do?
Thank you
Hi Rikard
Done that, same same – jumping up and down, only first button on page works.
I am not a pro, but how about the PHP version to be updated? What else? Any workaround to be recommended to this issue?
Die unten aufgeführten Optionen beziehen sich auf deine Serverkonfiguration. Wenn Änderungen erforderlich sind, benötigst du möglicherweise die Unterstützung deines Webhosting-Unternehmens.
Server-Architektur Linux 6.8.0-85-generic x86_64
Webserver Apache
PHP-Version 7.4.33-nmm8 (Unterstützt 64bit-Werte)
PHP-SAPI fpm-fcgi
Maximale PHP-Eingabe-Variablen (max_input_vars) 10000
Maximale PHP-Ausführungszeit (max_execution_time) 600
PHP-Arbeitsspeichergrenze (memory_limit) 512M
Maximale Eingabe-Zeit (max_input_time) -1
Maximale Dateigröße beim Upload (upload_max_filesize) 512M
Maximale Größe der PHP-Post-Daten (post_max_size) 512M
cURL-Version 8.5.0 OpenSSL/3.0.13
Ist SUHOSIN installiert? Nein
Ist die Imagick-Bibliothek verfügbar? Ja
Werden sprechende Permalinks unterstützt? Ja
.htaccess-Regeln Individuelle Regeln wurden deiner .htaccess-Datei hinzugefügt.
robots.txt Deine Website verwendet die dynamische robots.txt-Datei, die von WordPress generiert wird.
Aktuelle Zeit 2026-02-13T07:38:40+00:00
Aktuelle UTC-Zeit Friday, 13-Feb-26 07:38:40 UTC
Aktuelle Serverzeit 2026-02-13T08:38:37+01:00Thank you.
Philipp
Hi Rikard
I deactivated all plugins and deleted the CSS, no change.
Please note, this issues checked with ChatGPT:
Here’s a clear English version of your text:
> Why does the page “jump up and down”?
> The cause isn’t the button itself, but the combination of:
> – multiple anchor links using #kontaktformular
> – Enfold’s **sticky header + scroll offset**
> – possibly **animation or lazy loading**
>
> 👉 Result:
> On the first click → works correctly
> On subsequent clicks → the browser thinks:
> “I’m already at the anchor,”
> → so it briefly jumps up and down without actually scrolling.
>
> This is standard HTML behavior, amplified by Enfold.Any thoughts how I can resolve this issue?
Thank yous so much!
Best,
PhilippHi Ismael
Thank you for coming back.
Nothing special (standard plugins like staging, Yoast, etc.) and only custom CSS:
/*Menue Button*/
/*#top #wrap_all .header_color li#menu-item-10312.av-menu-button-colored > a .avia-menu-text {background-color:#FA7D19;}*/#top #wrap_all .header_color .av-menu-button-colored > a .avia-menu-text {background-color:#FA7D19 !important; border-color:#FA7D19 !important;}
#menu-item-10312 .avia-menu-text {background-color:#FA7D19 !important; border-color:#FA7D19 !important;}
/*Desktop*/
@media only screen and (max-width: 1920px) {
.indicates-required {display:none !important;}
.mc-field-group label {display:none !important;}
.mc-field-group {clear:none !important; width:32% !important; float:left !important; margin-right:13px;}
.mc-field-group input {font-size:16px !important; padding:13px !important;}
#mc_embed_signup .button {background-color:#2d5c88 !important; border-color:#0b3a66 !important; width:32% !important;border-radius:2px !important; height:45px !important; line-height:23px !important;}
#mc_embed_signup .button:hover {background-color:#3d71a1 !important; border-color:#1b5080 !important;}
}/*Mobil – Tablet*/
@media only screen and (max-width: 768px) {
.mc-field-group input {margin-bottom:0px !important;}
.mc-field-group {clear:none !important; width:100% !important; float:left !important; margin-right:13px; margin-bottom:0px !important;}
#mc_embed_signup .button {width:100% !important;}
}/*News Übersicht Seite – Datum deaktiviert*/
.html_elegant-blog .avia-content-slider .slide-meta {display:none !important;}
/*Zwei Border Linien Blog Seite deaktiviert*/
.html_elegant-blog #top .post-entry .post-meta-infos {display:none !important;}#top .av-menu-button > a .avia-menu-text {border-radius: 20px !important;}
/*P-Tag move font size*/
.p-move-h2 {font-size:40px !important; font-weight:bold;}/* CSS Enfold-Mailchimp-Newsletter Input fields*/
#top .avia_ajax_form.avia-mailchimp-form input[type=’text’] {
background: #c4dff6;
color: #00334e;
}
#top .avia_ajax_form.avia-mailchimp-form .required{
display: none;
}Any thoghts?
Thank you.
Philipp
Thank you so much – Rikard, just made the suggested corrections on all scroll-buttons.
Seems 1st button scrolls, but from 2nd to last button the page
moves up and down to the next button,
but not to the form.Can you have another look?
Much appreciated!
Hey Rikard
Thank you, let me show you the code I currently use:
1) Anchors in all buttons:
<div style=”text-align:center;”>
Leitfaden jetzt kostenfrei anfordern
</div>2) Added the ID to my form:
“kontaktformular”Please reproduce my problem:
Only first button works, other belo buttons don’t work.Found some issue with the soft scroll? first time press button, second time?
Thank you for looking into thsi issue.
Philipp
if you can vote it up, happy to find support:
https://github.com/KriesiMedia/Enfold-Feature-Requests/issues/150
Thank you Rikard, good news!
But maybe I am stupid, but not in CHROME, nor in FIREFOX (new browser):
How can I start a new topic?
For me it is not intuitive …
Can you please help me?
Thx
No change, unfortunately – I still cannot create a new ticket, or you changed something in the process? As I remembr from last year, should be in the menue on top, when I cannot see a submission link:
Screenshot:
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Please take a second look into my licence issue, from ENVATO they tell me it’s an error on your side – thank you, Philipp (meanwhile I have two issues I want to discuss with ENFOLD support, can you e.g. offer me a support licence for 1 week until this issue is solved? Would be great help):
Re: Envato support status unchanged 4108366
PosteingangMario (Envato Help)
Di., 27. Jan., 21:16 (vor 12 Stunden)
an michDiese Nachricht ist anscheinend auf Englisch
Your request (4108366) has been updated. Please reply to this email to add your comments.Mario (Market)
Jan 28, 2026, 07:16 GMT+11
Hi Philipp,
Thank you for your reply.
I have contacted the author for more information regarding this, as we can see your purchase for the renewal, so this seems to be an issue on the author’s side. I will let you know once I receive feedback from them.
Best,
Mario
Customer Success L2Envato Market
Philipp Kellerhals < (Email address hidden if logged out) >
Anhänge
Di., 27. Jan., 17:38 (vor 15 Stunden)
an EnvatoHello Mario
Unfortunately, the problem is not solved:
1) on January 14th, 2026 I bought a “Enfold – Responsive Multi-Purpose Theme, Regular License, License Support Expiry Date: Thursday, July 16, 2026” (see the two attachments)
2) the purchase is not showing up in my https://kriesi.at/support/profile/philippkellerhals/ account, so I cannot use it
i.e. I asked kriesi.at support, they told me to approch you, because the support licence has not been process through to them.
Do you replicate my problem, or you need more information?
What can I do – I urgently need the support by kriesi.at?
Money back and process again?
Thank you for your help.
Freundliche Grüsse
Philipp KellerhalsMittelortstrasse 29
8804 Au ZH / Schweiz
+41 76 735 01 63Hi all, any news regarding my licence issue? Since I have two urgent support questions for my ENFOLD theme implemended on this website: https://kellerhalsconsulting.com/ I need to use my licence in the next few days. Thank you.
Please note, I have requested the same licence issue to Envato:
————————————————————————————————-
We’ve received your enquiry
Envato Help < (Email address hidden if logged out) >
14:06 (vor 5 Minuten)Hi,
Your request has been received and we’ll get back to you as soon as possible.
Your ticket number is 4108366.
Please note that we are currently experiencing a high volume of inquiries, and our team is working diligently to respond as quickly as possible. Due to this, it may take up to 5 days before we can get back to you. We appreciate your patience and understanding during this time.
If you’d like to email an update before you hear back from us, please reply to this email. In the meantime, feel free to check out our Help Center resources for more help.
Kind regards,
Envato Customer Success TeamPhilipp Kellerhals
0 seconds ago
Can you please dounle-check my purchase, since Envato has not received an update of
my purchase. See here their response:
“Hey Philipp,
Thanks for reaching out to us. I checked your account but it looks like your support
status has not been updated yet, did you use the same account to purchase the
extention as you did when purchasing the theme? You can ask your support questions
here until your support status has been updated.
Best regards,
Rikard”
IVIP56438423.pdf
30 KB · Downloadfyi, I considered some helpful comments in this thread, however without success in my case:
https://kriesi.at/support/topic/avia-layout-builder-blocks-wont-load-after-wordpress-update/
fyi, additionally if I check the ‘preview’ on those two pages I receive the following error in Chrome:
Die Website ist nicht erreichbar.Verbindung wurde zurückgesetzt.
Versuche Folgendes:Verbindung prüfen
Proxy und Firewall prüfen
Windows-Netzwerkdiagnose ausführen
ERR_CONNECTION_RESETThank you for considering this issue!
Hey Rikard
Unfortunately same isseu today, checking e.g. the pages ‘start’ or ‘zusammenarbeit’.
What are your thoughts?
Thank you for sharing!
Hi Mike
Thank you for sharing. I just tired, but my first experience is that the style and fonts look so different from my Enfold style plus everything seems in English …
Is there an easy way to make the Embedded form look like the rest of my page (e.g. fonts, button style)?
The way you described the Embedded form, can I jave two of them with different tags?
Finally, maybe there is a fallback solution to the Enfold Mailchimp API: Since this is a relatively new feature, Enfold asks for feedback to implement future requirements. Could you specify the requiredment of having a pulldown menue with the available tags within the selected list? This might me value added not just for me. Or do you think it would make sense for me to get the StackOverflow solution programmed by a e.g. Fiver programmer?
Just looking for the easiest way to get this done.
Thank you for sharing your thoughst on this!
Best regards
Philipp
