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  • September 2, 2019 at 3:53 am in reply to: enfold forms are not sending #1132776
    osaez

    I’m seeing the same problem with Chrome. With Thunderbird, the message “This contact form is deactivated because you refused to accept Google reCaptcha service which is necessary to validate any messages sent by the form.” is not displayed. And even on Chrome, I can still use the form and it works.

    I am not using the cookie consent so that’s not the problem for me.

    If I go to the Google settings, it shows that I should check the API keys. So I do (both v2 and v3) and they both come back with success. When I preview my contact form page, it looks fine. But when I go to the real site, it’s showing that message.

    Any solutions coming?

    July 16, 2019 at 4:29 am in reply to: Submit on Contact Form Doing Nothing #1119025
    osaez

    Yes, it is a bit fickle. It seems to be working well for me, today. But it’s 100% broken using Microsoft Edge (which is a minor issue, but I test with lots of browsers). I think I’m going to let this be for a while as I have more pressing issues, but I’ll keep my eye on it.

    To the previous question from Ismael, no “ct_fkp_” is not familiar to me (but not much of this is as I inherited it from the previous administrators). My main tasks have been to upgrade the server, WP and Enfold to get things “modern.” There are just a few lingering issues, like this.

    Thanks!

    July 14, 2019 at 9:55 pm in reply to: Submit on Contact Form Doing Nothing #1118583
    osaez

    OK… this is getting stranger. If I turn off caching and minification, when I go to the site for the first time in a new browser window, the reCAPTCHA shows up. But even without typing anything, if I refresh the page, the reCAPTCHA disappears and the Submit button is back and non-functional. Only closing that window and reopening it will bring the reCAPTCHA back.

    July 14, 2019 at 8:47 pm in reply to: Submit on Contact Form Doing Nothing #1118546
    osaez

    OK… I found something… I turned OFF reCAPTCHA and now it works. So… how do I debug why that’s not working? I have an account, set up my keys and such but it seems to not be working. Is there anything on the server that could help em determine what’s wrong?

    To be clear, I see no sessions on my ReCAPTCHA account on Google. So it seems nothing is getting there.

    Thanks!

    • This reply was modified 5 years, 5 months ago by osaez.
    July 14, 2019 at 8:43 pm in reply to: Submit on Contact Form Doing Nothing #1118545
    osaez

    I turned off CSS and JS merging and compression (what I think you meant by minification) and no change.

    I had this problem before I had any caching, as well, but I turned that off, again, and no change.

    Any other ideas? This is really odd… simply nothing happens!

    Thanks!

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