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Viewing 18 posts - 1 through 18 (of 18 total)
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  • April 11, 2018 at 10:32 pm in reply to: color section don't work #940675
    opelz

    Wow! it works indeed finally. Do you have an idea from where it comes and how it was fixed (for next time, but hopefully nothing will arrive again)…
    Thanks!

    April 10, 2018 at 9:14 pm in reply to: color section don't work #940020
    opelz

    Hello,
    The hosting have disabled the disabled the mod_security for now, please try again. You should not have the same issue anymore if it’s related to ModSecurity.

    April 9, 2018 at 8:45 pm in reply to: color section don't work #939403
    opelz

    Hello,
    please see bellow. I don’t understand why it is so complicated and takes so long!

    April 9, 2018 at 4:09 pm in reply to: color section don't work #939288
    opelz

    Hi,
    I asked the hosting to check what you ask, they asked me for your IP address, that they can check if there is a block.

    Thanks

    April 6, 2018 at 3:31 am in reply to: color section don't work #937984
    opelz

    Hi Yigit,
    Thanks for your answer. As you know (since you work for this theme), the color section is essential for design and impossible without, more than that, I would not like to work than discover that the issue is not resolved. What I don’t understand is, why it takes you so long to fix this issue? I’m really frustrated. Please inform me of the developers answer as soon as you can, and don’t continue to mess around: if you think it will take time, just be honest and tell me and I’ll go with another solution.
    For your error with the FTP, what you suggest that I’ll do? It worked before right?
    Thanks

    April 6, 2018 at 12:47 am in reply to: color section don't work #937966
    opelz

    Hi Yigit and Ismael and all, Thank you for your message!
    Do you have an estimation of how long you will resolve the issue? It’s been 16 days I’m waiting to resolve it, and I can’t advance with the design. Can I get a reimbursed for the theme, and get another one? Or can I use the Elementor builder inside Enfold theme? Please advise me what to do. And please don’t say just wait, since it is since the 21st of march that I wait.

    I got a message from my host company saying it is definitely a theme problem:
    “I reproduced the issue from my end and the issue is strictly related to your theme as you can see the error message that appears now as you can see here https://prnt.sc/j1fj4e,i followed the official website theme as you can see here https://kriesi.at/documentation/enfold/portfolio-item/intro-to-the-advanced-layout-editor/, I recommend that you test using another theme just to make sure that the issue is not from your hosting plan and check with your theme provider as mentioned after many verifications.”

    April 5, 2018 at 4:35 pm in reply to: color section don't work #937798
    opelz

    Hi,
    Can you give me your IP address, that I could ask the hosting to unblock?
    I have changed the password, so maybe now it will work, please let me know.
    The hosting said there was no error for the website. Can you please fix it quickly? Is it an update that you’re working on? Please let me know.

    April 4, 2018 at 10:05 pm in reply to: color section don't work #937377
    opelz

    Hello,

    I’ve asked the log error from the hosting, but it takes time to get it from them. Have you tried again?
    Thanks

    April 3, 2018 at 4:36 pm in reply to: color section don't work #936646
    opelz

    Hello,
    So I contacted the hosting, and updated the PHP version to 7.0. Thank you for debugging the problem
    Thanks

    March 31, 2018 at 9:48 am in reply to: color section don't work #935536
    opelz

    Should I give you access to the c-panel? I think it is not safe enough, but I really don’t succeed to create something different than the one I created before. I named it this time public_html, and it puts the directory there, but I really don’t think I did what you mean.
    Please let me know.

    March 27, 2018 at 10:40 am in reply to: color section don't work #933552
    opelz

    Hi,
    Thanks for the reply. Could you please give me more information. I don’t know how to provide you with this access. I went to the c-panel, and created a new FTP access with the site and unlimited quata. I don’t know what to do more…
    Thanks

    March 27, 2018 at 6:35 am in reply to: color section don't work #933413
    opelz
    This reply has been marked as private.
    March 26, 2018 at 5:51 pm in reply to: color section don't work #933124
    opelz

    Hello,

    What is the FTP access? is it the C-panel access? I’m not sure I can provide this kind of information since it is not safe and it is not completely mine. I can check if I can give you access, but I would like to know what exactly first. Do you have any other way to help? (again, it is really difficult and frustrating with the very long delay period from an answer to answer and everytime from a different person. Please try to answer a bit quicker, since I’m really stuck. Couldn’t you make an exception and provide a telephone support or something like that?If I can’t resolve it, I’ll need to buy another theme).

    March 25, 2018 at 9:05 pm in reply to: I bought already and I have a problem #932696
    opelz

    Hi Vinay,

    Thanks for your reply. The case I opened in the support is in this support, and I’m a registered customer (unless I’m mistaken). I’m waiting to resolve this issue and I don’t continue with my design because of it since March 21st…

    color section don't work

    Please advise what to do.
    Thank you

    March 24, 2018 at 10:05 pm in reply to: color section don't work #932490
    opelz

    Hi again,
    So I Deactivated the Enfold them, deleted it, re-installed it. Then I also reset all the preferences to default. Also un-installed the 2 plugins I use. It is still with the same problem: when I add the color section it goes to 404 page. Please let me know what to do, as soon as you can.

    Thanks

    March 24, 2018 at 9:01 pm in reply to: color section don't work #932478
    opelz

    Hi Basilis, and all. I really appreciate your answers, I understood though that the support of the Enfold theme is very good before buying it. I do not say that your replies are not good, but I get an answer from a different person every time in a long distance from an answer to answer (more than a day). I really need to advance the design of the site, so could I have a more direct support, such as a phone call or a chat,?
    For now, I will uninstall the theme, and go back to 2018, then re-install the enfold one, and I hope it will be fine. I’ll post here if it resolved it, and if not, I’ll appreciate a more personal support if possible.

    Thank you in advance

    March 23, 2018 at 11:39 am in reply to: color section don't work #931928
    opelz

    Hi Victoria,
    Thank you for your answer. How can I share the .htc file? (I don’t know what is it, and where to find it). Or what do you mean by switching to default theme? (I am using the Enfold theme, and just changed some parameteres, I didnt install any other theme or something like that.)

    Thanks,
    Ofer

    March 22, 2018 at 9:58 pm in reply to: color section don't work #931674
    opelz

    Hello Rikard,

    Thanks for your answer.
    I’m adding a private content section the temporary login. You can see it, if you try to add a color section and to update, it gives this error. All other layout elements work OK I think.
    I think it is on all pages, but I tried it in About, Quartet, and maybe another one.

    Thanks,
    Ofer

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Viewing 18 posts - 1 through 18 (of 18 total)