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Viewing 9 posts - 1 through 9 (of 9 total)

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October 6, 2020 at 5:54 pm in reply to: social media icons not appearing on site + JQuery Migrate Helper warnings #1250897

wpokw2020
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This reply has been marked as private.

July 23, 2020 at 3:03 pm in reply to: Arrows & Icons not showing on Chrome – appear as squares (fine on Safari) #1232610

wpokw2020
Participant

Hi Rikard,

Both of my sites are working properly now that I’ve removed the CDN from both sites. Feel free to close this topic. Thanks again for your assistance.

July 21, 2020 at 7:19 pm in reply to: Arrows & Icons not showing on Chrome – appear as squares (fine on Safari) #1232076

wpokw2020
Participant

Hi Rikard,

I turned off the CDN for 2 of my websites and you are correct, removing the CDN resolved the graphic issues. Thank you!

July 17, 2020 at 4:50 pm in reply to: Arrows & Icons not showing on Chrome – appear as squares (fine on Safari) #1231312

wpokw2020
Participant

Hello,

This seems to be a recurring issue for our website. Sometimes the issue is temporarily resolved by updating the template, clearing the cache and cookies, etc. but the issue keeps happening. I checked our website on Chrome, Firefox and Safari today and the website only looks fine on Safari.

On Chrome and Firefox, instead of arrows and icons, it shows as squares (on Chrome) or it shows up as a small square with “EB77” inside (Firefox).

I’m getting quite concerned with the WP template as this issue is recurring frequently. If you can assist or come up with a solution, I would greatly appreciate it. Thank you for your time.

June 1, 2020 at 8:25 pm in reply to: Arrows & Icons not showing on Chrome – appear as squares (fine on Safari) #1218511

wpokw2020
Participant

Hi Rikard,

What’s strange is this is now happening with another one of our websites which was built with the Enfold theme. Same deal, the arrows and icons have been replaced with squares. It only appears that way on Chrome, and in Safari the website looks fine. I wanted to report this in case this some sort of bug/glitch as I’ve had this happen a few times now with this particular WP theme.

May 26, 2020 at 7:16 pm in reply to: Arrows & Icons not showing on Chrome – appear as squares (fine on Safari) #1216603

wpokw2020
Participant

Hi Rikard,

It’s strange, the last time you had mentioned the Incognito window I had tried it and I had had the same results (still seeing squares). I had also emptied the Cache on Chrome and still got the squares. This morning I went through the exact same process again, opening the site in the Incognito window and clearing the Cache and now it’s showing up fine. I can see the arrows and icons and there are no squares.

I’m not sure why my website would have showed cached results after I had resolved the issue the last time by updating the Theme? It had worked fine for weeks then had reverted back to the look with the squares. Strange.

May 25, 2020 at 9:21 pm in reply to: Arrows & Icons not showing on Chrome – appear as squares (fine on Safari) #1216286

wpokw2020
Participant

Hi Rikard,

I tested my site on Chrome again, on a MacBook Pro and two Mac Desktops. On the MacBook Pro and one of the Mac Desktops, the squares show up – the squares show up instead of the arrows that are in between each section of the website, and the squares replace the icons. I can send you a screenshot if you can provide an email?

The strange part is that on the older Mac desktop, the squares don’t show up on Chrome and the arrows and icons show up fine.

I cleared the cache, and made sure Chrome was up to date. It still shows up with squares on 2/3 of my computers. I’m not sure what to do at this point. As I mentioned, this is a problem that keeps reoccurring with my website. Any other suggestions?

Thanks again for your time.

May 21, 2020 at 4:59 pm in reply to: Arrows & Icons not showing on Chrome – appear as squares (fine on Safari) #1215040

wpokw2020
Participant

The icons on my website have also become squares. This is the exact same issue that happened last time.

April 21, 2020 at 6:07 pm in reply to: Arrows & Icons not showing on Chrome – appear as squares (fine on Safari) #1205904

wpokw2020
Participant

Hi Rikard,

Thank you for the quick reply! I updated the Theme and cleared the cache and it worked! I just noticed today that I had forgotten to add the API key to receive Theme updates so I had missed the latest update. The API key has been added and we’re up to date now. Thanks so much.
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Viewing 9 posts - 1 through 9 (of 9 total)