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You guys really need to offer a chat feature for customer support after purchase. Waiting a day to get a reply on this stuff is pretty bad customer service as we are going on day 3 of going back and forth and not getting this fixed now.
Hi Rikard, Ok, this is getting frustrating I found the xml files and uploaded into wordpress and got this message below after submitting. I check our domain and the site is not updated to looked like the enfold 2017 theme that I just uploaded. Can you guys figure out why the one click demo installer is not working? If not I think we just need a refund and will have to go look for another theme.
Import WordPress
Media “” already exists.
Media “” already exists.
Media “Advanced Visual Layout Editor” already exists.
Media “Easy to use for Beginners and Pros, Young and Old” already exists.
Media “Responsive Design” already exists.
Media “24/7 Support” already exists.
Media “Powerful Theme Options” already exists.
Media “Regular Updates” already exists.
Media “” already exists.
Media “” already exists.
Media “” already exists.
Media “” already exists.
Media “” already exists.
Media “” already exists.
Media “” already exists.
Media “” already exists.
Media “” already exists.
Media “” already exists.Hi Victoria,
I would like to try this manual import if is works but can you tell me how do I access this area from my WP Dashboard? Or where is this?
The XML demo data can be found in wp-content > themes > enfold > includes > admin > demo_files
Got this reply from our hosting company as well???
“Well there are 2 reasons why you are getting an error managing 3rd party theme. First, if the theme is not achieve the requirements(php memory allocation, upload limit, etc.). Second, if the theme is not compatible to the WordPress version that you have and other plugins inside of your website. As we checked, your server hit the requirements, however, the theme that you are trying to manage is not compatible to different theme that you have. So we do suggest to contact themeforest to get different theme version that will fit on your website.”
What do you think?
Also I checked with our hosting company and they said we are set to the correct limit.
“I am on your php.ini and I do see that your account is already set to memory_limit = 256M”
Hi Rikard, We attempted to import the Enfold 2017 and the medical template to try it out. We are not 100% sure that is the template we want but the 2017 would be a good start but we might want to change. If you can please give it a go for us if you can do it. I will also send this link info to our host provider to see if what we have is good enough.
Hi, I just chatted with our hosting company and this was their reply.
“Unfortunately that is pretty vague as there are different kinds of PHP limits and depending on what they need the certain configuration raised to, it may be able to be done in the shared account or may require to upgrade the hosting to a VPS to allow for changing the limit.
Are you able to ask them what limit needs to be increased and to what value while I am on the chat with you?”
————Please let me know and I will try to relay that to them again.
