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Wonderful, thank you, it definitely sounds like you understand the problem, I appreciate the response.
It’s actually the other way around. Im an admin and then I ordered something through woocommerce and I was also assigned as a customer, so I was an admin first and then they added another role, so I had two roles. At least that’s how I believe it happened. Once I removed the customer role so that I was only an admin then everything started working again.
Ok I need to figure out the direction you guys are going? Im a web developer and if I knew that any other plugin (especially if I was a theme developer) had issues with my theme, then I would see what I could do to accommodate as many plugins as I possibly could. WooCommerce is not the only plugin that assigns multiple roles to users, there are a lot of plugins that do that. if your theme does not work with a user that has multiple roles, then it seems like that would be a flag to me that I should look into it further.
It’s possible that Im misunderstanding what you’re saying though, so if I am, then I apologize. All I know is that if a user has multiple roles and every plugin is disabled, then your theme does not allow that user to edit it any longer. I would consider this a bug and your developers would want to know about this.
Hi Rikard, please read the solution in my previous message to you. No need to turn off plugins etc. I already did that when I first ran into this problem and it didnt’ fix anything. Until I removed multiple roles from an administrator then that’s when it started to work.
Ok I found the problem and you can now test and see the problem we were having. If you are assigned more than one role. for example Im an Administrator and a customer since I purchased something in the store and I guess WooCommerce added the customer role to me also. Once I deleted that customer role and am now just an Administrator again, it now works. I added customer to your account so that you can test. It looks like you need to test the role of the user in a better way so that this doesn’t happen?
Yeah I did create an admin account and everything works, so there is something wrong with our other accounts.. which we never had that problem before. Would you have an idea of where to look? I went through the user meta and deleted items that the new account didn’t have and yet it still didn’t work. Any other places to look? Oh and I did delete cookies also.
Maybe there is something wrong with the users then? Im giving you a link so that you can view the screencast that I created of the problem.
Hmm.. I had tried this before and I still got the error. So what did you do differently? Plus it doesn’t look like it’s actually parsing the data so that we can edit it with your editor.. it’s just showing the shortcodes. For example on that example page that you created, when you drag in a 1 column module, then drag in the Accordian slider, then click on it to edit it.. do you get that error message?
I just added it to see if that would help, but it didn’t. Ok I didn’t know the theme could control that. But yeah I just added it so the problem I told you about was there before the plugin.
