Thanks, Rikard

Hi Rikard,

I fully get it: LayerSlider shouldn’t show up in the plugins list, but it does. Once again, I DIDN’T INSTALL THE STANDALONE PLUGIN. I’m not crazy, I didn’t purchase it, I don’t own it and nobody else is managing my site. Please stop suggesting this and consider that what I write has a meaning.

This update problem has occurred several times in the past when updating the theme. Your team has worked on it on several occasions. Maybe that’s the someone else you’re looking for. Two years ago, I’ve also manually reinstalled the embedded plugin, following you team member Yigit’s instructions and this video of yours: https://www.youtube.com/watch?v=pTBsWYKaMi0. Anyway, it seems that neither you or I will never know the exact reason, and it doesn’t really matter. I just want to make it work.

To summarize:
– LayerSlider 6.2.2 shows up in the WordPress vertical menu as it should
– LayerSlide 5.6.8 shows up in the plugins list, and is deactivated

So the only problem left was this “ghost” plugin in the plugins list. My latest question was: “should it delete the 5.6.8 from the plugins’ list?”. In order to move ahead, here is what I’ve tried: Instead of deleting it, I just FTP moved the LayerSlider folder. Now, the “Ghost” plugin doesn’t show up anymore, of course, but the 6.2.2 still works with my sliders, which was all I wanted.

Should I do something else?

Thanks

Nicolas

Hi Victoria,

That’s strange, but if I’m the only one to get this, I can live with it.

Thanks

Nicolas

HI,
Sorry to insist, but yes, this is the embedded version, not the standalone one.
I have the same problem with each Enfold’ update. Please check this: https://kriesi.at/support/topic/update-plugins/#post-454875
Thanks

Hi Rikard,

I’ve cleared the cache again, and restarted my ADSL router and my switch : no change.

Could this have to be related to transients? If yes, please be very specific in your answer since I’m absolutely not familiar with this part of WordPress.

Thanks

Hi Rikard,

Yes, when I click on the magnifying glass, it load a search result page labelled “New search page”.

And you’re right, it’s working OK with an anonymous session, even though I’ve cleared the cache. How could this happen?

Thanks

Hi Rikard,

Do you mean that updating the theme should automatically update the bundled plugins? If yes, it has never worked this way for me.

Please find an admin login in the private field.

Thanks

Hi Jordan,
I’m wondering if the problem is related to LayerSlider. But since I’ve disabled it, waiting for you to solve the problem it brings with Enfold. Since that, the problem didn’t occur anymore. I could also be a cache problem related to the Enfold update.

Anyway, it’s working again as you mentioned. I’ll be careful when re-enabling LayerSlider.

Thanks

Nicolas

Hi Yigit,

Thanks for the quick check. You’re right, It’s working properly now, but I don’t understand what happened.

I did a hard reset, and on several browser and terminals. I also emptied WP’ cache. I even tried to disable it. It’s not the first time I have this problem.

Would you have a explanation?

Thanks

HI Basilis,

Your conclusion doesn’t sound logical to me, because there is no speed issue with the frontend. However, the backend is extreamly slow. Have you tried to connect both way and see by yourself?

Thanks

Hi Yigit,

I haven’t had enough time to try it, but it seems to be the information I was looking for. So yed, you can close the thread.

Thanks

Hi Rikard,

Sorry, this eventually appears to be another problem. I have two plugins needing online validation from the author. They take ages and finally fail. I thought it was related to the slow backend, but it seems now that my host is blocking their URL.So please forget my two last posts.

So long for the PHP lead. What does it leave us with? What else could I try?

Thanks

Hi Rikard,

I’ve just talked to my host. Maybe your IP address is blacklisted. Could you please tell me which one the plugin is trying to contact?

Could you also please confirm that your plugin is PHP 7 compliant? I’ve tried to check with 5.6, and it didn’t work neither, but I’d like to be sure on that too.

Thanks

Hi Basilis,

I’ve just did and it didn’t improve things at all. It seems that my host memory limit is 128M. So I guess the problem comes from somewhere else.

I seriously suspects Enfold itself to be the reason. Would it be helpful if I switched to maintenance mode and temporally activate one of the WP basic themes to see the speed result ?

What do you suggest?

Thanks

Hi Rikard,

Yes, it’s only for the backend. The homepage first load takes 4,38s, which is quite good.

Of course, I’ve tried to disable all plugins, without any improvement.

Thanks