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Hi Rikard,
That should have worked, but I disabled some of the additional features in the security tool we are using when you login. So maybe that was the issue. You can also try logging in using the link below.Sure. The info is below.
Also, I notice the same thing is happening on one of our client’s websites. I included two links to that as well.
Thanks for confirming that Victoria. I can’t remember specifically what was modified in that file. But I know there is code added for the fonts used in the website by Adobe Typekit. Thanks again for you help.
Until I can find out what was done to fix the issue, I can’t make the theme update to the live website for our client. So until someone gets back to me, I’m kind of stuck.
Hi, I just wanted to follow-up to see if someone could confirm what I need to do in order to update the theme and address the error in the live copy of the website I provided a link to. Thanks!
Thanks Victoria. It looks to be working fine now. Can you let me know what you did so I can make the fix on the live version of the website when I update the theme? I also have a couple other websites using the theme that had the problem when I tried to update it. Thanks again.
It was disabled in the iThemes Security Pro settings. I just made it visible again, so you should be able to see it now.
Hi Victoria,
Thanks for having a look at that. I believe the CSS file (/facilities/css/main.css) you mentioned is only being used for the custom map on the “Facilities” section. So it shouldn’t have any impact on the pages we are looking at. However, I removed it as a test and the formatting in the media center/blog section (including the posts where the content was being cut off) seemed to be corrected. However it didn’t look like it changed anything for the other content pages that are not part of the blog or blog/news posts.I removed the CSS you provided on May 12th and that removed the space on the right of the resources page. That also fixed all the other child pages with that. When I added the CSS you provided it fixed the positioning of the right column/menu on the parent pages, but caused that extra space on the child pages.
Removing your CSS caused the parent pages (see the “About Us” page linked below) to have the original issue like the media center page where the two columns wouldn’t fit side by side. So I adjusted the two columns like I did on the media center page, but I have a gap on the right of the right column that contains the menu.
Sure. See below. I included a link to three screenshots with a red border around the areas that are an issue and a link to the corresponding pages.
Hi Basilis,
I removed the password from the website. Can you try it again? Just to confirm you are going to the correct URL, I included it below again.Thanks.
Thanks Victoria. That fixed the placement of the right column/menu on the parent pages, but unfortunately it added space to the right of those columns on the child pages. It might not be a parent/child issue, but it does seem like that is happening.
I did a separate restore of a back-up from March 7th and the menu/post content are displaying correctly. See the links below.
I uploaded the style.css file from that copy of the website to one I am having problems with and it didn’t fix the issue. So this must have happened as a result of updates to plugins and/or WordPress. Has there been any known issue like this because of recent updates?
Hi Basilis,
I went through the entire style.css file in the child theme and removed/added back in each of the main areas that I had added as custom css and wasn’t able to identify anything that had an impact on the two issues that I am seeing. I also uploaded the style.css file from a back-up made in February and the issues were still there. I am sure that wasn’t the case when that back-up was made. This is only something I am seeing as of the last few weeks. So if something changed, it doesn’t look like it was done by me in the style.css file.There hasn’t been much in terms of changes to the theme files either. Or at least that would cause these two issues. I tried updating the parent theme, but that didn’t help. The only other thing that would have been changed is I have kept the plugins and WordPress updated. So I’m kind of stuck and still in need of help.
Sure. The info is below.
I can’t say for sure since we just noticed the issues this week. But it’s quite likely there have been some plugin and WordPress updates made.
Thanks Ismael. That helped, but the French links are still running behind the social icons. It would be great if there was a way to have a consistent amount of space between the links and social icons with both languages. But if that’s not possible, I’d like to at least not have the French text run behind the icons.
Everything is looking great thanks to the help your team provided. However, we added the French translated items in the secondary menu and they require more space than the English links. Both languages should have an equal amount of space between the third/last link (the language option) and the social media icons. But with the customization we did earlier, I can’t figure out how to adjust that. I have included a sample English and French URL in the private content. Any help that can be provided with this would be great.
Thanks for the reply Vinay. I wasn’t aware that would bump my request back down.
The code you provided definitely helped. I made a few other adjustments to try and get things lined up a little more and it’s looking pretty good now. I think I may need to move it to a wider breakpoint, as it looks a little off around 875 pixels wide.
One thing I still can’t figure out is what is applying the grey border to the social media icons once you get below 875 pixels. If you happen to know what is causing that, I would like to get rid of it. You can see how the icons should look when you view the website at a larger screen size.
Thanks for the help!
If someone could let me know if this post has at least been seen by support, I would really appreciate it.
Sorry, it doesn’t seem to be working for me. I get this message…
Possible Spam Detected
Your paste has triggered our automatic SPAM detection filter. This happens when certain keywords are detected in a paste. It can also happen if you are creating a lot of pastes in a short period of time. To confirm you are not a bot, please solve the captcha below. PRO users don’t get asked to solve captchas.I did remove the CSS from the Quick CSS section and put it back in the style.css. So if you check the website now the overlay is not displaying correctly again.
