Hi Ismael,

Thank you for your feedback.
This has solved my problem.

• This reply was modified 1 year, 9 months ago by NicomIT.

Thanks Rikard.

It did end up being something related to the menu in the website. We aren’t sure what the exact issue was, but we removed the code for the menu completely and then replaced it. That fixed things.

We have some more information from our hosting company related to this. It looks like this is theme related. We are using the Enfold Travel demo.

Here is the information from the host (including the URL for the website):

The domain maritimetravel.nicomitcms.com is still producing the following errors.

[Thu Dec 15 16:33:37.507489 2022] [cgi:error] [pid 74060:tid 139968580134656] [client 45.135.16.198:37447] AH01215: PHP Fatal error:
Maximum execution time of 500 seconds exceeded in /home/maritimetrav_staging/maritimetravel.nicomitcms.com/wp-includes/nav-menu-template.php
on line 213: /dh/cgi-system/php74.cgi
[Thu Dec 15 16:33:58.788402 2022] [cgi:error] [pid 74060:tid 139978491913984] [client 24.138.55.98:62683] Script timed out before returning headers: php74.cgi [Thu Dec 15 16:37:26.943486 2022] [cgi:error] [pid 74060:tid 139978491913984] [client 24.138.55.98:62683] AH01215: PHP Fatal error:
Maximum execution time of 500 seconds exceeded in /home/maritimetrav_staging/maritimetravel.nicomitcms.com/wp-includes/nav-menu-template.php
on line 213: /dh/cgi-system/php74.cgi

This is an indication the theme on the domain has hard coded limits within different control php files installed on the domain. This appears to be an issue related to the code and the next course of action should be to reach out to the theme Developers at enfold.

We are having issues with a website that is in development for a client. We can access the WP Dashboard with no issues, but cannot load the website.

This is the error we are seeing now when we try to load the website:

Gateway Timeout
The gateway did not receive a timely response from the upstream server or application.

I just disabled the main menu and the website is loading, so it does look like this is something related to the menu and nav-menu-template.php file.

• This reply was modified 1 year, 11 months ago by NicomIT.

Hi Rikard,
Thanks for the quick reply. It looks like the issue was related to a new plugin that was installed. Disabling that fixed it. We did update Enfold to the latest version while we were at it as well.

Ryan

Hi Rikard,
Thanks for the reply. I investigated this a bit more and it looked like the temp file at our host was full. Clearing that resolved the issue.

Ryan

Thanks Rikard. That added vertical borders between the columns, but not the horizontal border between the top and bottom rows.

Hi Rikard,
It happened when the pages were translated. I did find a WPML support post where someone else had this happened:

https://wpml.org/forums/topic/dynamic-links-translated-to-manual-links-in-enfold-theme-button-elements/

Hi Rikard,
Sorry about that. Can you try the info below?

I have been speaking to WPML as well and they were able to show me how to update the links. But it still requires me to manually do it for each link, which is what I was hoping not to do. So I really hope there is a way to update them without doing that and make sure they are updated correctly when we translate the website to the other languages.

Here’s a link to the WPML support post:

https://wpml.org/forums/topic/links-on-images-buttons-changing-to-set-manually-when-translated/

Thanks!

Hi Rikard,
I tried commented that CSS out, but things still displayed the same. So I removed the top margin. That helped a little, but it looks like there is still an issue on the German home page where the post title is more than one line.
Ryan

Hi Jordan. I’m all good now. Thanks for checking.

Hi Rikard,
Thanks for confirming where to find the code. I was able to figure it out by changing maximum-scale=1 to maximum-scale=200%.
Ryan

Haha, yes you are right. Sorry about that. I saw the previous/next referenced in the code from the accessibility tool and had incorrectly assumed it was the feature for navigating between the posts. I guess that would explain why I couldn’t find that code in the ‘functions-enfold.php’ file. Thanks for pointing me in the right direction.

Thanks. I actually need to remove it completely from the code in order to meet accessibility requirements:

Avoid placing inactive elements in the focus order
Providing focus to non-active elements may give users of assistive technology the impression that the element is interactive and cause keyboard users to have to use extra keystrokes to navigate.

Since they are not being used in the website, I need to remove them completely in order to address that. Which is why I’m trying to find the file they are in.

Thanks Rikard. I added that to the functions.php file of my child theme and it worked. The only thing I noticed is in Dreamweaver it shows a syntax error for the first and last line of the code that was provided. It doesn’t seem to have caused any issues, but I just wanted to mention that. I pasted it in at the end of the file just like this:

add_filter("avf_youtube_video_data", function($data) {
	unset($data["playlist"]);
	return $data;
}, 10, 1);

Hi Rikard,
I installed that plugin, but didn’t have any luck. I included details in the private info so you can see the issue.
Thanks.

• This reply was modified 3 years, 9 months ago by NicomIT.