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Viewing 6 posts - 1 through 6 (of 6 total)
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  • July 8, 2020 at 2:50 pm in reply to: Theme not functional #1228881
    nerodha

    I’m good to go. Thanks again!

    July 7, 2020 at 10:28 pm in reply to: Theme not functional #1228705
    nerodha

    Thanks Victoria! The site is running correctly. I’ll do the update to PHP 7.2. Really appreciate the help!!

    July 7, 2020 at 1:02 am in reply to: Theme not functional #1228441
    nerodha

    Ok, providing the FTP details in the private content field. Yes, I have a backup of the site. Thanks for the help!

    July 5, 2020 at 9:06 pm in reply to: Theme not functional #1228085
    nerodha

    Hi again. This time, I did get an email from WordPress with additional details that might help troubleshoot this. I’m pasting the email body in the private content section.

    Also, strangely, even after downloading the latest version of Enfold (I downloaded it from Themeforest and verified in the version.txt file that it was the right version), in the WordPress backend (and in the email message I provided below) it’s showing the version as the old one (3.0.4). I’m not sure how this can be. I renamed the previous theme directory as bk-enfold_old.

    July 5, 2020 at 8:58 pm in reply to: Theme not functional #1228083
    nerodha

    Hi Rikard,

    Thanks for the reply. I renamed the previous theme directory to something else, downloaded the latest version of the theme (4.7.5), and uploaded it via FTP, but I’m still getting the same result as described in my original post. Nothing appears to have changed.

    July 2, 2020 at 1:10 am in reply to: Unable to post to support forum with valid license #1227354
    nerodha

    That worked. Thanks for the help Rikard!

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Viewing 6 posts - 1 through 6 (of 6 total)