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Hi Ismael,
I’ve gotten permission to give you access to one of our smaller sites having the exact same problem. Details belowthanks so much!
hi Ismael,
We have the Simple image sizes plugin and followed the instructions from this thread:
https://kriesi.at/support/topic/adding-image-size-to-attachment-display-settings/..unfortunately, it is still not working.
thanks,
LizHi Victoria,
We actually figured out a different way to do it using the shortcode for the featured pages.thanks for looking into it!
Liz
Hi Victoria,
Unfortunately, I don’t have permission to give you access. Is there any advice that you are able to give me without accessing the backend of our website?thanks so much for understanding,
LizUpdate: We’ve gone back to Enfold Version 4.2.3. However, this did not solve the problem.
We also disabled the recently installed the LayerSlider WP Plugin, and are running the bundled version that came with the enfold theme.All speed/performance and cache plugins have been disabled. Unsure how to proceed.
What do you recommend we do?
Hi Mike,
One Signal is a separate plugin used for push notifications. As it hasn’t been set up yet, I made the plugin inactive for now. As far as I know, they do not interact as the Zendesk widget stopped working before I installed the one signal plugin,Do you know what could be causing the 404 error?
thanks Mike,
but I wasn’t referring to the 404 file error, I was referring to the other issues you said I should look at.
I am assuming that you brought up those issues because they are possibly connected to the zendesk issue?
-OR- are they unrelated and you were just giving me a heads up?thanks so much,
I believe the errors started to appear around the same time I updated to the latest version of WP. I have made quite a few changes to the website since the last time I saved it. Are there any other options?
thank you for your help. I’ve figured it out. Zendesk does not allow iframes to their site, which is why it wasn’t working.
Hi Ismael,
We’ve actually found the opposite. We’ve been taking the header OUT of the color sections, and in doing so made the pages behave correctly on mobile. (which is why you were seeing that)Not sure WHY it is happening, but it works for us for a temporary fix for now.
Thank you so much for your help!!
Provided all info below:
There are too many pages to list all here.
All the Portfolio-Items
I’ve included some example URLs belowThank you so much for your help!
Hello,
checking in again in hopes of finding a solution to this, The pages are still having issues. Thank you so much.
