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  • July 4, 2020 at 3:45 pm in reply to: Enfold Critical Error with SEO Plug-Ins After PHP Upgrade #1227936
    nc30parts

    Hi Rikard
    Thanks very much for the support fella – I tried commenting out the PHP-version-related lines from .htacess and it killed the site, so I had to put them back in.
    Anyway, I don’t want to waste any more of your time. After spending a few hours removing and re-installing plug-ins, changing themes etc the site seemed stable with just a few core plug-ins so I gave up and backed off. This morning after seeing your reply I got brave and tried adding Yoast and Wordfence and the site’s stayed up. I’ve zero idea what fixed it, if it really is fixed, but please close this topic off mate. My best guess is something on Hostgator’s platform caused it, but no idea what.
    Cheers, Jay

    July 2, 2020 at 5:50 pm in reply to: Enfold Critical Error with SEO Plug-Ins After PHP Upgrade #1227556
    nc30parts

    I’m not sure whether the problem is really something to do with my .htaccess file. The site loads with it set like this:
    AddHandler application/x-httpd-ea-php70 .php .php7 .phtml

    But in cpanel the PHP version for the ourtour.co.uk domain is set to 7.3. If I change the .htaccess line to:
    AddHandler application/x-httpd-ea-php73 .php .php7 .phtml

    The the site fails to load. I have no idea whether this is related to the theme, or if it’s something completely different. I’ve checked all the error logs I can find on the server and no log entries are being created when I either amend .htaccess or enable on of the various plug-ins which cause the critical error. I’m completely lost now.
    Cheers, Jason

    July 2, 2020 at 12:41 pm in reply to: Enfold Critical Error with SEO Plug-Ins After PHP Upgrade #1227465
    nc30parts

    Hi Rikard
    I figured it’s something specific to my site. It’s been up for some years with plenty of theme and plug-in changes over time, so there could be some fragment of code or some such left in place which is causing it to fail. I don’t know how to debug the problem though – any suggestions would be appreciated. The problem is really odd – the site was working fine yesterday with the SEO plug-in disabled, and then down again this morning forcing me to disable more plug-ins to get it back up.

    I’ve reset the password on the support account I sent previously and checked that it’s working if you can give it another try?

    Many thanks, Jason

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