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Hi Nikko,
I will indeed look for the problem on this side and get in touch with WP Rocket to see how to solve the problem.
Thank you very much for your help.Best regards
NataliaHi Rikard,
I’ll try to describe the problem as best as possible, sorry for all the trouble and the time I’m taking you.
1 – when I open your test article in private mode (kriesi-test), it’s a 404 error ?? I have to open it from the backend to see what you did.
2 – I sent you a file via Google drive, there is a picture on top with private mode, and the bottom picture with connected mode as it should be. The problem is that when I create a new post, it displays normally, then as soon as I make changes (text, size, …), the formatting is lost, as if I did not use Avia Builder.
I’m sorry but I’m lost !
Best regards
Natalia
Hi Rikard,
I solved part of the problem, I’ll explain in case other people have the same problem: after clearing the cache several times, no change, so I opened all the pages in the backend as if I wanted to modify them, I just clicked the update button, refreshed the page, and the layout was back to normal. The problem is that you have to do this operation for each damaged page, it can take a lot of time as it did for me, but for now, it works.
But I have a second problem which is also important: when I create a new article, the formatting with avia builder is not kept. Just like when I edit an already created article or page, the formatting is not applied to the element. There was a bug in the update but I don’t understand what to do.
Third problem: in the top of the page of the articles there are 2 titles, 1 title (h1 40px) in blue and 1 other title underneath (24px) in white. there is a gap (line break) between the 2 that did not exist before the update. the 2 titles should be pasted.If you can try to connect with my login and create an article, you will certainly see what is wrong. You can create a test article and publish it, and view the article in private mode. From my side, it’s like avia builder is not working.
Best regards
Natalia
Hi Rikard,
it does not work on Edge, not on Chrome
How can I send you screenshots please? It would be easier for you to see the problem.
Best regards
NataliaSome pages are still working (10% of the website) and others are not.
Even the text font has changed
Example : go on the first page linked in the private content, click on the 3 boxes of this page and you will arrive on 3 pages, only 1 of these 3 pages work correctly
I hope I explain myself well, sorry it’s not easy to explain, you have to see the difference between connected with the login to WP and without the connection to WPThank you Rikard
Hi,
I send you the link of some pages and articles where the layout has disappeared (see the few examples in the private content)
It’s like that for almost the whole site, as if the avia builder was not working.
You have to try to view in connected mode (where everything is normal) and see the difference in private mode on a new google page (where nothing works)Best regards
Natalia
Hi,
I have just updated to 4.9.2.3 and my site is completely broken (layout with avia on almost all pages and posts does not exist anymore) except for the “accueil” and “a propos” pages
You won’t see the errors when you are connected but in private mode.
Please help me, I can’t work with my site anymore.Thanks in advance
the login is in the private content
Natalia
Hi Rikard,
No, there is no problem with the other WP theme. This is the first time this has happened to me with Enfold (this is my fourth Enfold theme installed and i am very happy with it).
I haven’t started building the site so I don’t know if this will impact any element or functionality… I hope not.
Are you logged in with my login or is it not necessary?Best regards
Nat
Hi Kriesi Team,
I use the following code to hide the scroll arrow :
#scroll-top-link {
display: none;
}But it doesn’t hide the arrow on mobile, so I tried the following code :
@media only screen and (max-width: 480px) {
.scroll-down-link { display: none; }}But it still doesn’t work.
Can you help me please, I want to remove the scroll down arrow on all devices
Thanks in advanceBest regards
Nat
Hi,
Please close the topic, I will open a new one if I have a problemThanks for your help
Best regards,
NatHi,
I thank you for the help you tried to give me. I’m sorry I’m a little late in replying to you, I tried to do something and I wanted to make sure it worked. So I redid the 20 pages of my website that were not working with the MORE tag and the MemberPress plugin and everything is working perfectly. There must have been a problem in some pages. So I wanted to say it for all users, the MORE tag works fine with ALB. Thanks for this great theme !Best regards
NatHi,
Sorry, it’s not easy to explain but I’ll try to detail it the best I can:
In the first page, the MORE tag works: offline, you see the color section with a page title in the special heading, then a second color section (blue background) with a text block, an animated countdown and a progress bar. It is just after the progress bar that the MORE tag has been inserted in a code block. What comes after that is just the MemberPress login form that hides the rest of the page content. I hope I was more precise.
In the second page, it should be the same thing we see but the MORE tag inserted in the same place after the progress bar does not work and the whole page is hidden, there is nothing partially visible. (no color section, no title, no text, no countdown, no progress bar). Just the MemberPress login form.
I hope you will see the differences.
You can click on both pages in the private content to see the differences.Thanks for your help, I’m desperate…
NatHi,
When I say that “the <!–more–> tag plays no role in some pages”, it is because what you see in the second page is not what is on the page but it is the message recorded in the MemberPress access rules. In fact on some pages the tag plays its role and shows what’s actually there after, in other pages it’s as if it’s not there. I know it’s incomprehensible but that’s how it is. I have already contacted the technical support of the plugin and they think that this is a theme specific problem.
Sorry about the database error, it’s temporary on the site and only lasts a few seconds, about 2 times a day, I don’t know why, you’re not lucky to encounter it.
You can connect, I have kept your valid login and password.
I’m sorry for being a little worried, because I have another site built with the enfold theme and it works perfectly with the tag. I have to buy another enfold theme (I love it) for a third site and I’m afraid I’ll have the same problem.Thanks a lot for your help
NatHi,
Thank you for visiting the website. But on the 2 pages, the MORE tag does not work in the same way:
On the 1st page, it plays its role perfectly and hides all the content which is after.
On the 2nd page, it does not play any role and I inserted a screenshot in MemberPress to make it look like that, so if I remove the screenshot, you will see that (see the difference of the 2 pages in the private content).
It doesn’t work well on this website because I have another website made with the Enfold theme and it works perfectly on all pages.
Do you have any idea of this mystery?
Moreover, in the 2nd page on which the tag does not work, the SEO can not be done because the tool “screaming frog” does not read the titles nor the H1 and H2 tags because the MORE tag does not work and hides the entire content while in the 1st page the beginning of the content is visible because the tag worksThank you very much for your help,
NatOh sorry, I forgot to tell you that to see the problem with the More tag, you should not go on the pages as an administrator but incognito because they are blocked pages for members.
Thanks a lot
Best regards
NataliaHi,
You can now login as administrator in the usual way. Sorry for the loss of time, thanks for your patience, you are great.
I explained everything in the private content, I am aware that you may not be able to help me with this “MORE” tag but I thank you for trying, your theme is great and I would not change it for anything.Thank you for your help
NataliaHi,
Thank you for viewing my website. But no I did not delete the page on which there is a problem, I had just put a temporary image from the rules pages of memberpress. I join you in the private some pages on which the tag more does not work even when it is inserted in a code block. When it works, the connection part is under the white text with blue background and the counter, as in the 2 sample pages of the private content.
Thanks for your help
NatHi,
Thank you for your reply.
Impossible to know with the default editor because all my site is built with ALB.
I put an example with the links of two pages in the private content. These 2 pages built in the same way and the shostcode acts differently and the display is different with the same setting of MemberPress. It’s like that for all the pages.
I attach the login details to connect in the private content.I thank you very much for your help
Best regards,
NatHi,
The More tag is inserted in a shortcode of some page, I will send you in the private content for the example, the ID of 2 pages of the site where the tag has a different action with MemberPress.
In the interface of Memberpress, in settings, you can choose to block the content of the site. Simply select “More Tag” to have the content protected by a rule partially hidden from the public from where the shortcode <!–more–> is inserted.
I understand that the more tag doesn’t work with ALB but in the case of my site, it works on some pages and others don’t, when it should either not work everywhere or work everywhere. All content of my website is built with ALB.Can you give me please an email address of your service? To connect I use the double authentication by the Secupress plugin. I need to create the login with an email address where you will receive the connection link.
I thank you for all the help you try to give me, you are great!
NatHi,
For example, you will find 2 links in the private content to an off version of my website: in the 1st link the page works with the More tag and MemberPress can limit at this level (after 2 color sections).In the 2nd link, the More tag did not work even though it was inserted at the same place, so no partial limitation of MemberPress.
Why it works with some pages and others not ? Need help pleaseThanks to you
Nat
Hi Ismael, thanks for your answer.
Yes I use ALB. In fact, I wanted to tell the memberpress plugin where on the page it should hide the content from non-subscribers. Is there another possibility (like inserting code in the page) because everything is built with ALB and I don’t want to change. Does the More block integrate with ALB ? I followed the link but I can’t find the answer.
I put shortcode content with the <!–more–> tag in all my pages (with ALB) and some work and some don’t. I have another site made with the enfold theme and everything works like this. I don’t understand.Thank you very much for your help
Nat
