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Hi Mike —
Thanks for looking into it. Here’s the thing: When I change themes, the forms work fine. So there is definitely something about Enfold that is breaking the forms. I already went back and forth with Ninja Forms about it, and they said it’s a theme issue. I’m not a PHP developer, so I have no clue what the problem is. But it’s a pretty big deal if Enfold isn’t working with Ninja Forms. I use both for almost all of the sites I do, so I need to get this resolved. Are you telling me there is nothing more you are able or willing to do?
Thanks,
Nick
I’m on Windows 10. The form will occasionally show up on Chrome but will disappear after a refresh, and it never shows up on Edge or Firefox. This is also true on mobile. Ninja Forms said it was showing up on their Macs, but I have confirmed that it is not showing up on iOS mobile devices. My client also reports no working forms on their Windows machines, and they had someone try to apply for a job who said the forms were not showing up for him, either.
I have screenshots if you would like to see what I’m seeing.
Thanks,
Nick
One more note: It’s possible the form will show up on Chrome and Safari, but I’ve been unable to confirm that. Ninja Forms claimed their Apple devices could were showing them and thought maybe this is a Windows-only issue. Not sure, but I just thought I’d throw it out there.
Note: I have hidden the non-working Ninja Forms on the job posts because the client needs a working form up. But I have left the non-working form up on the /blog-careers page so you can see the issue.
Also, I did download the latest version using FTP — several times, in fact. So I’m not sure what’s not being installed correctly.
Nick
