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Viewing 25 posts - 1 through 25 (of 25 total)
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  • January 28, 2021 at 9:21 am in reply to: Mailchimp stuck at sending #1276005
    mvanbokkel

    Hi Mike,
    The developer of the Html5 Audio Player PRO plugin looked into the issue and noticed that – according to him – the problem is only on my website.
    He requested FTP access so he can edit the plugin and check it live. Due to fact that the problem is only on my website, he has – according to him – no way to solve the issue other then making changes just for this website.
    On a personal note, I think it is a general conflict between the Enfold theme, the Mailchimp functionality and this plugin. Perhaps we can do a separate test with a fresh Enfold website, using the Mailchimp features and the Html5 Audio Player PRO plugin. At this stage I will await a response of the plugin developer.
    Best Regards,
    Maarten

    January 21, 2021 at 1:11 am in reply to: Mailchimp stuck at sending #1274248
    mvanbokkel

    Hi Mike,
    Thank you for the tests. I submitted a support ticket to the developer of the plugin.
    I will keep you posted.
    Best Regards,
    Maarten

    January 20, 2021 at 1:49 am in reply to: Mailchimp stuck at sending #1273862
    mvanbokkel

    Hi Mike,
    I installed and activated the jQuery Migrate Helper plugin and tested the Html5 Audio Player PRO plugin.
    The plugin works but mailchimp still stuck at sending.

    Best regards,
    Maarten

    January 19, 2021 at 1:30 am in reply to: Mailchimp stuck at sending #1273532
    mvanbokkel

    Hi Mike,
    Thank you so much for all the tests. It is the Html5 Audio Player PRO plugin causing the issue. It would be nice if I can find a solution for the problem because I need a HTML Audio player on the website. For the moment I have replaced your MailChimp integration with a button with a link to the external MailChimp signup forms.
    I am happy to contact the developer of the Html5 Audio Player PRO plugin, but I need some details on what is causing the error. Can you assist?
    I appreciate your excellent support. Beside being a wonderful theme I am very happy with your ongoing support.

    Best Regards,
    Maarten

    January 18, 2021 at 1:58 am in reply to: Mailchimp stuck on sending #1273181
    mvanbokkel

    Hey Rikard,
    I noticed that I published my support request twice.

    Mike responded also about the same issue.

    Mailchimp stuck at sending

    I would not be surprised if the plugin you refer to is causing the issue. The developer isn’t updating this plugin anymore. i am searching for a good alternative.
    I suggest that you close this support request and I follow this up via my other support request.

    Thank you for your excellent support.
    Maarten

    January 18, 2021 at 1:57 am in reply to: Mailchimp stuck at sending #1273180
    mvanbokkel

    Hi Mike,
    I noticed that I published my support request twice.
    Rikard responded also about the same issue.

    Mailchimp stuck on sending

    I asked Rikard to close the other topic and that I continue my responses via this support ticket.
    Rikard did see error messages coming from the file/plugin in private.
    I would not be surprised if the plugin you refer to is causing the issue. The developer isn’t updating this plugin anymore. i am searching for a good alternative. Maybe there is an option for a temporary fix.
    I cloned the website. Details in the private content area.

    Thank you for your excellent support.
    Maarten

    January 11, 2021 at 11:50 pm in reply to: Mailchimp stuck at sending #1271708
    mvanbokkel
    This reply has been marked as private.
    February 11, 2020 at 5:18 am in reply to: folder dynamic_avia permissions needs to be set to 755 #1183329
    mvanbokkel

    Hi Günter,

    Thank you for your response.
    I updated to version 4.7.3 and changed the setting via Cpanel file manager to 755.
    It looks like it not reverting back anymore.

    Thank you for your – as always – excellent support.

    Best Regards,
    Maarten

    February 7, 2020 at 2:49 am in reply to: folder dynamic_avia permissions needs to be set to 755 #1182215
    mvanbokkel

    Hi Jordan,

    I changed it using the file manager via my Cpanel. It changes back everytime.
    I am using an Enfold child theme. It looks like some file is changing the setting. Do I have to make a change somewhere in the coding?

    Best Regards,
    Maarten

    November 4, 2019 at 7:19 am in reply to: Media Library not showing uploaded images #1153635
    mvanbokkel

    Hey Rikard,

    Interesting. I can upload an image via FTP to the wp-content/uploads/2019/11/ folder and the image is there.
    Next iIuse the ‘add from server’ plugin to add the image to the media library.
    The image icon in the media library is ’empty’ but the image is there.
    I tested another Enfold website on the same server and it doesn’t have any issues.
    So I think it is not a server related issue but something is happening in this website.
    What can be the next step to test?

    Best Regards,
    Maarten

    September 11, 2019 at 8:44 am in reply to: WPForms layout date/time filed #1136932
    mvanbokkel

    Hi Mike,
    Thank you so much. It is all perfect now.
    Regards,
    Maarten

    September 11, 2019 at 3:33 am in reply to: WPForms layout date/time filed #1136865
    mvanbokkel

    Hi Mike,

    Sorry, I did hide the sub labels so you were not able to see it.
    In the private content you will find a link to the page and a link to a screenshot to see the difference.
    I think it comes down to getting the sub label closer to the box and removing the ‘bold’ from the sub label.

    Best Regards,
    Maarten

    September 10, 2019 at 2:06 am in reply to: WPForms layout date/time filed #1136308
    mvanbokkel

    Hi Team,

    WPForms suggested my the following solution:

    .wpforms-field-date-time select {
    display: inline-block !important;
    width: 29% !important;
    }
    And it fixed the issue.

    I still have a question about the font size.

    Regards,
    Maarten

    March 16, 2019 at 11:18 am in reply to: Icons not showing properly #1079421
    mvanbokkel

    Hi Victoria,

    I reinstalled an earlier backup and that fixed the issue. I think a file must have got corrupted.

    Regards,
    Maarten

    January 11, 2019 at 1:28 pm in reply to: Icons not showing properly #1052736
    mvanbokkel

    Hi Victoria.

    Thank you for your email.
    You looked at my development website. Everything is ok on that website.
    On the live website the issue is still there.
    Can you please have a look again.

    Thank you.

    Best Regards,
    Maarten

    January 7, 2019 at 9:15 am in reply to: Icons not showing properly #1050804
    mvanbokkel

    Hi Rikkard,

    I tested your suggestion but no improvement.
    More details and info in the private area.

    Best Regards,
    Maarten

    January 6, 2019 at 6:30 am in reply to: Icons not showing properly #1050503
    mvanbokkel

    Hi,

    I keep searching for any possible causes, but it is so strange that the icons are showing perfectly when logged in as ‘admin’ and not when I log out.
    Can you please verify if this is also the case when you view the website?

    I added a screenshot of the missing icons (see private content). Is it ‘normal’ that in the coding the data-av icon is shown the same way as displayed in the visible webpage? Could it be something to do with the icon fonts?

    I am running out of possible solutions….

    Look forward to your support.

    Best Regards,
    Maarten

    January 6, 2019 at 3:21 am in reply to: Icons not showing properly #1050462
    mvanbokkel

    Hi,

    I followed your suggestions. Deleted the caching plugin and deactivated file compression.
    But still when I am logged into WP Admin all icons are displayed well. When I log out of WP Admin the icon are displayed as squares.
    I viewed the website on different mac computers, using different browsers but no difference.
    Any suggestions?

    best Regards,
    Maarten

    December 3, 2018 at 10:51 am in reply to: Gap between the top of the header and the top of the page #1040208
    mvanbokkel

    Hi Vinay,

    I am using mac OS and Firefox and Chrome. I noticed that this issue is not happening when I use safari.
    I attached a screenshot of the issue using MacOS and Firefox.

    Kind Regards,
    Maarten

    November 22, 2018 at 4:39 pm in reply to: Gap between the top of the header and the top of the page #1036597
    mvanbokkel

    Hi Jordan,

    Sorry for the late response…
    I added the suggested css but it didn’t make a difference.
    Can you please have another look at it please.

    Thanks!
    Maarten

    March 11, 2017 at 11:56 pm in reply to: Enfold theme, Image size on smart phone and tablet #759500
    mvanbokkel

    Hi Ismael,

    I first reduced the image size, but then the image looks blurry on the big screen.
    I have the full size image back and added the css code to the quick css . I don’t see any difference or improvement.
    The cell background images are still not resized properly.

    I checked your demo theme http://kriesi.at/themes/enfold-health-coach/ and reducing the window size introduces the same issue. The cell background images are not resized.

    Any suggestions?

    Thanks and regards,
    Maarten

    March 7, 2017 at 8:58 am in reply to: Enfold theme, Image size on smart phone and tablet #756844
    mvanbokkel

    Hi Ismael,

    Thank you. That worked well.
    Any advise/suggestions for scaling of the two other images on the homepage?

    Regards,
    Maarten

    March 7, 2017 at 6:39 am in reply to: Enfold theme, Image size on smart phone and tablet #756769
    mvanbokkel

    Hi Ismael,

    Thanks!
    In landscape it looks OK but in portrait not. I added the code in the Quick CSS area. Is that OK?
    I added a link to a screenshot of my iPhone 6 in the private content area.
    The same happens when I resize the window in e.g. Firefox. I don’t get the same result as you in http://i.imgur.com/dnWIndS.png
    Please advise me what I should do.
    Cheers,
    Maarten

    March 6, 2017 at 10:24 am in reply to: Enfold theme, Image size on smart phone and tablet #756279
    mvanbokkel

    Hi Ismael,

    Thank you for your explanation and advise.
    I applied your solution and the only issue is the display on an iPad. On the smartphone it looks OK. But even with adding your css it doesn’t improve the image size. I removed the additional css for the moment. Is there an extra setting necessary to ‘tell’ the website that it is displayed on an iPad?

    Cheers,
    Maarten

    March 2, 2017 at 3:11 am in reply to: Issues after latest Enfold Theme update #754036
    mvanbokkel

    Hi Rikard,

    It is fixed with 4.0.2. Thanks!

    Best Regards,
    Maarten

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Viewing 25 posts - 1 through 25 (of 25 total)