Hi Jordan,

Sorry about that, I thought I included it in the private content section but I must’ve missed that. I have added it here below.

I appreciate it!

Hi Mike,

She is saying that the “Celebrating 13 Years” banner is completely missing on her Edge browser.

I’ve tried a different theme as well as turning off the plugins but I cannot replicate the issue. I’ve asked her to clear her cache too.

Jordon,

Follow up on my latest attempt — I went into our hosting and did a manual cache flush for the site and it seems to be working now. Ugh! Sometimes these things are so annoying and yet the solution is simple.

Go ahead and mark this as solved or closed. Thanks!

Thanks Yigit. I believe that helped. Looking into it yesterday we found out that site was hacked and a lot of the core files were modified. It seems to be working good now.

That worked! And I really like the new mobile menu options :-)

Hey guys, thanks for the recommendation. I installed the child theme, copied the header.php and changed out that line. See screen shot. However, that page is still the mobile “shrunk” version and doesn’t expand. I have an iPhone 7 and cleared my cache and cookies as well as tried it in an incognito window and still no luck. Would you check and seeing if it works on your device please?

Here’s the screen shot

Thanks Jordan!

It was an
overflow: auto;
issue on the wrapper css

Hey Jordon, I appreciate you helping out. I replaced the code and now the text on the blog isn’t showing up. I’m using an iPhone 7 Safari. I’ve even condensed my desktop browser and both on my phone and desktop the text goes away. Is it acting that way for you too?

Hi Ismael,

I didn’t try your first suggestion about uploading an image twice the size. The current image is 2400px X 500px at 300dpi. So to double that would be a 4800px X 1000px image size. Am I understanding you correctly by what you mean uploading an image twice the size? To me that would be a very large image.

I also tried placing the code in the functions.php file but I must’ve have done something wrong. It gave me this error and I had to log in via FTP to remove that line of code in order for the site to come back.

http://mlabs.maximizedigital.com/wp-content/uploads/2017/03/Screen-Shot-2017-03-10-at-9.32.09-AM.png

I’m guessing I did something wrong but I don’t know what. Would you tell me please?

Again, thank you for your continually help! I greatly appreciate it.

Hi Ismael,

I understand the problem with trying to recreate the issue. The same thing happens to me with our clients. I know it can be difficult to trouble shoot when you cannot recreate the problem.

Question, does any of the Kriesi support team speak or interact with each other? I’m asking because maybe having more people look into this problem may be able to better produce a solution. Maybe others can recreate the problem. Is there a way to bring more support in on this problem?

Yes, we’ve tested it on multiple computers. We have 12 iMac computers here in our office as well as both new and old iPhones and Android smart phones. We have tested it on the latest versions of Chrome, Firefox, and Safari. The only device that we didn’t have a problem on was a Samsung Galaxy. That was fine. However, the problem occur on all browsers and the iPhones.

And while there may be some “casual” users who either don’t notice or don’t care, our clients care very much and we care for our clients to try and find a solution. I care more about what my client think and what they like more than the “casual” user does.

Thanks for taking the time. I appreciate it very much!

Hi Ismael,

Thank you for responding. We’ve only noticed on websites that have been upgraded to Enfold 4.0.2 – there are several people in our office that notice it. The browsers we’ve tried it on are both Chrome and Firefox. All other images are ok it is only the images on the LayerSlider. I know this is an odd problem to trouble shoot. Do you know if there is a new setting or feature that has been auto selected?

As soon as you adjust the browser size it auto corrects itself and looks crisp.

Here is a screen shot of what we’re all seeing…

http://mlabs.maximizedigital.com/wp-content/uploads/2017/03/Screen-Shot-2017-03-07-at-9.07.49-AM.png

• This reply was modified 7 years, 8 months ago by msbllc.

Hi Rikard,

Here is a link to the site in the private content.

Best,

Jared

Basilis – thanks for the quick response. I couldn’t find anything online but figured the quickest to get an answer is to post on here.

In my searches both Vimeo and YouTube have the ability to add closed captioning to videos BUT it has to be enable by the owner or the individual who uploads the video. If you could pass along the recommendation to the rest of the team to maybe go back into Vimeo and either enable the closed captioning or something to think about in the future moving forward. I don’t believe it would be any extra work for you guys, just possibly enabling it once the video’s are uploaded. I think Vimeo and YouTube take care of the rest. But you guys might be able to go back into the ones already uploaded and enable closed captioning.

Just a thought. Thanks guys!

That helped! Thank you!

Thanks Elliott! I appreciate it. I was playing around with the various #advanced_menu_toggle options but didn’t try that one.

By the way, is there a way to inspect element for mobile? Or have a reference chart for Enfold’s CSS?