Thank you, notes bellow

Right-o and I appreciate your help here, but I’ve given you full access to the server, you can see the only thing installed and active is the parent theme and nothing else. I’m happy to tweak whatever server settings you believe are causing this but I don’t think that’s the case.

I’m running php 5.4 if that’s relevant but can easily switch to any other php version.

I just want an appropriate solution because going back to edit ALL of my portfolio items is not really an option and adding an empty tag is not precisely a professional solution here.

Cheers,
Jose R. Lopez

Check that same sample again.

Looks like the bug is related to using two thirds column.

This DOES NOT WORK:

[av_one_third first]Add Content here[/av_one_third]
[av_two_third]Add Content here[/av_two_third]

This DOES WORK:

[av_one_third first]Add Content here[/av_one_third]
[av_one_third]Add Content here[/av_one_third]
[av_one_third]Add Content here[/av_one_third]

Ok I was finally able to create a development website that I can provide login for.

I have removed all plugins and activated the parent theme for you to test.

php safe mode is disabled on the server.

Try this on one of your demos so you can reproduce it:

[av_one_third first]
One Third Column
[/av_one_third]
[av_two_third]
Two Thirds Column
[/av_two_third]

That should be on a porfolio entry, on the “Preview Text Box” at the bottom of the entry. This is the portion that shows up on the main gallery page when you click on an item.

I’ve tried that on the parent theme with NO PLUGINS installed and nothing other than your theme enabled and it DOES NOT converts the shortcodes, it just outputs the shortcodes itself without processing. So in your demo it should result in the same, you could then troubleshoot further once you have confirmed the bug.

Thanks!

That has no effect. I removed everything and even reverted to the original theme and also disabled all plugins. The problem is with the theme, it is not translating the shortcodes on the portfolio items specifically in the “Add Preview Text” field for each item. It does convert them correctly in the body of the page, just not on the “Add Preview Text” box that is available on each item.

Thanks.

Hey Rikard, thank you for your reply. This is a live website and one I am very protective off, as such I am a bit hesitant to provide admin access but I am more than happy to follow your troubleshooting steps and comply with any instructions.

I am a developer myself so I have no issues with digging through. To that end, I am providing some of the info I am certain you would like to have a look at in the private section.

Thanks!

• This reply was modified 9 years ago by momon.

Dude, that is the *thing* right there, love this new element! Thanks so much! With every update I am now more convinced that this is the best theme EVER!

Thanks!

• This reply was modified 9 years, 9 months ago by Yigit.

Actually I just noticed that the ones for video file types are not showing either. They were showing before I am pretty sure, so I am not entirely clear on what has happened.

I don’t see a subnav widget and this appears at the most top of the sidebar (on top of my first widget) so I do not think its a widget.

Perfect, that worked!

Thanks Kriesi for the find. Unfortunately it did not work, the author page was remain unchanged when I added the filter.

I tried this with portfolio as well as other custom post types I have setup and it did not work. I tried it also with ‘page’ as he suggests in the article also but that didn’t yield any different results. Seems like the function is not doing anything at all.

Thanks elliot, I had tried doing this before:

‘supports’ => array(‘title’,’thumbnail’,’excerpt’,’editor’,’comments’, ‘author’)

I did it on the main theme and there was still no author box present on my portfolio items.

Thanks.

Nice, thank you Kriesi, as I don’t see the quick fix here I am assuming this will be pushed on the next theme update? I’m okay with that, just looking to double check.

Cheers