Forum Replies Created
-
Posts
-
Considering we have our site hosted with a respected provider that specializes in WordPress sites and had them trouble shoot and clearly drill down the issue to the theme developer makes me wonder if others aren’t experiencing this same issue since updating. I’m nervous about attempting the above steps as I am not comfortable trying something on a live business site in case something goes wrong. All the above steps you mentioned have already been attempted prior to going to this forum. ???
Hi Team Enfold,
The slider is visible now because we have rolled back our WordPress core version from 4.5.2 to 4.3.3, and it allows the site to load properly now. Prior to doing this we had done every check recommended by your support, including FTP, etc. and turning off each plugin one by one to determine a possible cause but they were not to blame.
Our WordPress support expert then recommended we reach out to this theme developer and check/request that they have an update available that allows the site to load properly on the latest WordPress version.
Until the update from your end can be provided we had to roll back the core WordPress version because this is a live commercial site for a small business and we needed it to work. This is the reason you are now able to see the slider/images.
Mike
Still not working. Did hard refresh as instructed. Even your image attached above does not reflect the slider. The slider images should be showing to the left of the section titled “Lawson’s Bakery Offers Amazing Pastries & Breakfast to Match”.
Please help. There was absolutely no problem prior to the most recent update.
Mike
