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Viewing 18 posts - 1 through 18 (of 18 total)
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  • in reply to: Failed to Load Plugin #1351092
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    in reply to: Failed to Load Plugin #1351066
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    in reply to: Failed to Load Plugin #1351062

    The site wouldn’t let me update the theme. I don’t know why. I’ve posted the credentials privately.

    in reply to: Failed to Load Plugin #1351061
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    in reply to: Failed to Load Plugin #1350957

    I was unable to update the theme. I’ve provided you with login.

    in reply to: Failed to Load Plugin #1350951

    Please note that the theme version being used is 4.8.8.1
    This same version is being used with the identical plugins on another site and functions without issue..

    in reply to: Avia Builder not loading #1319558

    I am now getting this error message:
    Failed to load plugin url: https//xXXXXXXXXXXX.com/wp-content/themes/enfold/config-templatebuilder/avia-template-builder/assets/js/avia-tinymce-linebreak.js
    See private content for website domain.

    in reply to: Avia Builder not loading #1317532

    Rikard,
    I have 3 websites using Enfold – all hosted with GoDaddy on their managed wordpress. All are having issues.

    I have worked with GoDaddy about the hosting – they say that the sites work perfectly for them in Pheonix, AZ. I’ve asked our FB private group who are from around the world to see if the sites load for them – the answers are very mixed and unreliable around the world. Yes and no. I am struggling this morning to load the sites. I have deactivated the plugins on one of the sites and am using the Gutenberg editor now (not preferred). I do not know if the issue is with a plugin/theme or with the router tracking. I am very lost in trouble-shooting. GoDaddy escalated this to their highest tech support for Managed WP and said that it does not relate to their servers. I am reaching out to you because the issue may be conflict between theme and plugins. The three sites us a wide variety of different plugins.

    I have googled this text that is an error message:
    connection lost. saving has been disabled until you’re reconnected. we’re backing up this post in your browser, just in case.
    The search results all point toward a conflict between the theme and a plugin.

    I would appreciate your help.
    Sharon

    Message I sent to our internal IT team:

    I am having issues with 3 websites loading and updating. I have spoken and worked with GoDaddy who host the sites (Managed WordPress Hosting) for much of the day yesterday and again this morning. At this point, they believe that it is a network issue as the websites function how they should from their location/network location.

    We have updated the WP themes, updated and checked plugins for conflicts, etc. I was able to update one post last night from my home network. I have had the websites scanned for malware (none). GoDaddy reports no conflicts
    I would like some assistance on this. I have a ticket number with GoDaddy, but they say that the issue is with our internet connection – not locally, but between MP and GoDaddy’s servers. I have the Tracer Routes outcome listed below.
    The tech support was escalated at GoDaddy to the top level of support and I sent them all the error messages (screenshots) as well as the issues that we are having here. I have these issues in the following areas:
    1. In my office: Chrome
    2. In my office: Chrome Incognito
    3. Mobile Hotspot in my office
    4. Mobile Hotspot in my home
    5. Telus Optik at my home
    GoDaddy tested and confirmed that there are:
    • No blocks on our server
    • No outages
    • No traffic filtering
    They believe that their testing was thorough and leaves them to conclude that the issue is local to our Internet connection or en-route to GoDaddy’s server.

    in reply to: Avia Builder not loading #1317530
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    in reply to: HTTP error when uploading image #622362

    Actually was 79KB, but was one that I couldn’t upload within Enfold theme:
    http://screencast.com/t/t5Uh8qEznLq

    in reply to: HTTP error when uploading image #622361

    No. I switched to Twenty Fifteen and was able to upload a file that was over 100KB.
    http://screencast.com/t/Huc2O8uUp7

    I downloaded the file class-metabox.php from the latest version of the enfold theme. I overwrote the current file and now I get this message:
    Fatal error: Can’t use function return value in write context in /home/camplikely/public_html/wp-content/themes/enfold/framework/php/class-media.php on line 107

    I can find this file in the theme folders using c-panel. What do I do with the file to repair it?

    in reply to: Posts not visible when published #320133

    It appears that it was W3 Total Cache that caused the issue.

    in reply to: Updating Enfold #287386
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    in reply to: Content Elements won't save #287385
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    in reply to: Menu breaking #286949
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    in reply to: Menu breaking #286923
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Viewing 18 posts - 1 through 18 (of 18 total)