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Viewing 6 posts - 1 through 6 (of 6 total)
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  • February 25, 2021 at 6:50 am in reply to: Two of every image now in Media library, images not loading on web pages or blog #1283594
    mattsmedia43

    Hi Victoria,

    Unfortunately, I went through the process of deactivating all the plugins one-by-one and it did not resolve my issue. On the pages and the post I have this issue, I deleted the affected images and reloaded them but I am still having the same challenge. Strange that whatever this issue is, it doesn’t affect some of the existing pages but does others. Seems kind of random. Wish I could wave my magic wand and make it all better. I have to leave it up to you, the magician. Thank you for your help.

    September 4, 2019 at 5:43 pm in reply to: Content missing on live page, shows in preview and editor #1133978
    mattsmedia43

    Hi Rikard,

    Thank you for updating the theme for me.

    The only thing I’ve come across is that the Logo Carousel is not showing the logo graphics. I’ve gone through and updated each of the logos to see if the issue would be corrected but it didn’t seem to do the job.

    The Logo Carousel is located on both the “Home” page and the ” About Thomas G. Sampson M.D.” page. The section on each page is called “MEDICAL SOCIETIES”

    Thanks again for all your help,
    Matt

    September 3, 2019 at 3:30 am in reply to: Content missing on live page, shows in preview and editor #1133160
    mattsmedia43

    Hello Rikard,

    I have Jetpack and I ran a manual backup. My host (Network Solutions) also take a snapshot of the site for an additional backup.

    Check the “Private Content” for FTP info.

    Thank you for your help,
    Matt

    August 30, 2019 at 6:02 pm in reply to: Content missing on live page, shows in preview and editor #1132402
    mattsmedia43

    Victoria,

    I can’t reproduce the error because I reverted to a backup file. But the “About Thomas G. Sampson M.D. (https://hiparthroscopy.net/about-thomas-g-sampson_md/)” page I created still does not show the content that I have created in the dashboard page editor.

    I enjoy trouble shooting problems just like you but I paid Envato Market for 6-months of support for the Enfold theme and I just need your company to help with installing the updated theme since I am unable to do so.

    If there are changes I need to make with my host, I can do that on my end.

    Thank you in advance for you continued support!
    Matt

    August 30, 2019 at 3:14 am in reply to: Content missing on live page, shows in preview and editor #1132145
    mattsmedia43

    Hi Victoria,

    I downloaded the latest version (4.6) of the Enfold theme from my ThemeForest account and tried to update via FTP. Followed the instructional video your website provides without luck, received “Fatal Error” messages. Had to revert to a backup file. Please help me install the latest version 4.6.

    Thank you for your help,
    Matt

    August 29, 2019 at 10:26 pm in reply to: Content missing on live page, shows in preview and editor #1132116
    mattsmedia43

    Hi Victoria, Thanks for you quick response…

    My host (Network Solutions) is running PHP 7.0, so how do I go about updating the Enfold theme and the Enfold Child theme I currently have active? Is that something I do through you or Envato Market?

    Thank you,
    Matt

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Viewing 6 posts - 1 through 6 (of 6 total)