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I tried uploading the entire ZIP file that I downloaded after purchase. Looking into that ZIP file, I see that it contains another ZIP file titled enfold. Is that the file to upload? I didn’t try that because I also see a ZIP file titled psd.
Thanks for the help everybody–a rusty GoDaddy user here. This is my one client on GoDaddy, and I was looking at the staging FTP not the production FTP. As someone recently told me, this problem is a PICNIC–problem in chair, not in computer. ;)
Apologies for the incorrect FTP info. Corrected information below.
RE Deleting the old theme myself: I would if I could. Please see the screenshot of my website files at this DropBox link: https://www.dropbox.com/s/3k0ig7ct4io1d6g/Enfold%20support%202021-11-05.png?dl=0
You’ll see in the screenshot that there are no folders titled enfold. This, even though I installed the latest version of the theme through WordPress upload and my WordPress > Appearance > Themes still shows two versions of the theme: 4.5.7 and the latest version. At this point I don’t know where the old or new version of the theme is installed or why it’s working at all.
