Support | Kriesi.at – Premium WordPress Themes

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Viewing 17 posts - 1 through 17 (of 17 total)

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May 6, 2019 at 8:08 am in reply to: Screen Options not working 2 #1097599

MaritzaPB
Participant

Hi Rikard,

Thanks, the theme seems to be updated now, however the screen options are still not working. If you go to the home page and check the “OUR FULL SUITE ACCOUNTING SERVICE” ribbon should not be displaying on desktop but it still is.

May 3, 2019 at 8:20 am in reply to: Screen Options not working 2 #1096780

MaritzaPB
Participant

Hi Rikard,

Yes, we do have backups of the site.

May 2, 2019 at 8:12 am in reply to: Screen Options not working 2 #1096385

MaritzaPB
Participant

As I stated in my initial message, we have tried updating the theme to the latest one via FTP and the plugin. It did not work and using the plugin it broke the website completely and we had to restore a backup.

April 23, 2019 at 1:15 pm in reply to: Screen Options not working #1093654

MaritzaPB
Participant

Hi,

Any update on this?

April 17, 2019 at 8:29 am in reply to: Screen Options not working #1091857

MaritzaPB
Participant

Hi,

Please see details in private content.

April 16, 2019 at 8:31 am in reply to: Screen Options not working #1091291

MaritzaPB
Participant

Hi Rikard,

Please note that we are using a child theme. We have tried updating the theme and the child theme with both ways and it either broke or did not change the current version. Can I give you ftp access for you to attempt this yourself?

April 15, 2019 at 8:17 am in reply to: Screen Options not working #1090871

MaritzaPB
Participant

Hi Victoria,

I have generated a new password for the wordpress user. Please see credentials in the private content. Let me know if you need anything else.

April 8, 2019 at 3:22 pm in reply to: Screen Options not working #1088320

MaritzaPB
Participant

Hi Victoria,

We have updated the server to PHP 7 and we are still having these issues. Please advise.

March 13, 2019 at 8:29 am in reply to: Screen Options not working #1078139

MaritzaPB
Participant

Hi Victoria,

Thank you. We will do the upgrade and let you know the outcome.

March 12, 2019 at 8:41 am in reply to: Screen Options not working #1077727

MaritzaPB
Participant

Hi Yigit, another day with no response. Please assist with what you said you would do.

March 11, 2019 at 9:32 am in reply to: Screen Options not working #1077241

MaritzaPB
Participant

Hi Yigit, any update on this?

March 8, 2019 at 12:17 pm in reply to: Screen Options not working #1076324

MaritzaPB
Participant

Hi Yigit, see in the private content our FTP credentials. Let me know if you need anything else.

March 7, 2019 at 11:13 am in reply to: Screen Options not working #1075917

MaritzaPB
Participant

Hi, I have set the settings on the home page “OUR FULL SUITE ACCOUNTING SERVICE” element. It is set to not display on desktop but still displays.

March 7, 2019 at 11:01 am in reply to: Screen Options not working #1075910

MaritzaPB
Participant

Hi, Sorry for the late reply. I have removed the other instance of the theme. The problem is still there though.

March 6, 2019 at 9:31 am in reply to: Screen Options not working #1075406

MaritzaPB
Participant

Hi Yigit,

Will do and let you know the outcome.

March 5, 2019 at 2:15 pm in reply to: Screen Options not working #1074876

MaritzaPB
Participant

I have posted the link and login details privately.

March 5, 2019 at 12:18 pm in reply to: Unable to log in to support #1074826

MaritzaPB
Participant

Hi Yigit,

Thanks you I am logged in now. Can you please advise how I can log support threads as I do not see the option.
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Viewing 17 posts - 1 through 17 (of 17 total)