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  • August 12, 2018 at 6:56 am in reply to: Error 500 – Internal Server Error #996410
    maRGas86

    Hello

    I have read the rules surrounding refunds on themeforest and I need to talk to the theme author. Please refund my purchase price to my account.

    I understand the wordpress “recommended” support of PHP 7.2. However, WordPress still runs perfectly on PHP 5.3, and so to their official themes. If you don’t want to make a note of requiring a certain level of PHP then that’s your call but it would save future situations like this.

    I will appreciate your prompt refund.
    Thank you

    August 10, 2018 at 7:15 am in reply to: Error 500 – Internal Server Error #995835
    maRGas86

    Hi Rickard,

    The server is unable to be updated to another version of PHP due to compatibility reasons.

    If the server runs wordpress without any issues, how come Enfold is not compatible? Might be a good idea to list the minimum PHP requirements on the themeforest page so other people do not face the same issue.

    Either way, can you please refund my purchase please?

    Many thanks.

    August 10, 2018 at 6:58 am in reply to: Error 500 – Internal Server Error #995827
    maRGas86

    Hi there,

    I’ve looked for logs but wasn’t able to find any. I even turned on debugging in wp-config but no luck.

    The server is running PHP 5.3. Is there a minimum required version for this theme? If so, what version is it?

    • This reply was modified 6 years, 3 months ago by maRGas86.
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