Getting this error

Last time we checked the token we were not able to connected to Envato:

Purchases could not be accessed
Username could not be accessed (needed for your information only)
E-Mail could not be accessed (needed for your information only)
Following errors occured:

Purchases: Errorcode 403 returned by Envato: Forbidden:
– response_code: 403
– reason: user-disabled
username Errorcode 403 returned by Envato: Forbidden:
– code: forbidden
email Errorcode 403 returned by Envato: Forbidden:
– code: forbidden
Purchases: A problem occured accessing your purchases. Unable to check for updates.

It is related to a dispute with some other purchase.
Then how do I change user or token or license in Enfold.
Is there any way so that I can get an update.

Thanks Andy for your reply.
So how to add feature image with aviva editor?